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Status of order #521584

I still haven't heard anything from this company regarding if they have my order or not. Nothing. Am I being ignored? Is this the way all customers are treated?

User's recommendation: Don't order here.

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ID
#2472473 Review #2472473 is a subjective opinion of poster.
Location
Clayton, North Carolina

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Verified Reviewer

To place an order

I have tried for 3 days to place an order. Busy phone signal and could not find order form online. It just kept me entering my email address.
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ID
#2472135 Review #2472135 is a subjective opinion of poster.
Location
Smyrna, Georgia

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Verified Reviewer

Order not received

Ordered several plants and trees in January, but never received. Have not been able to contact company via phone (busy signal), nor have they responded to emails. My credit card was charged the day of the order. I would like either the plants or a refund.
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ID
#2470981 Review #2470981 is a subjective opinion of poster.
Loss
$169
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Bad right now sent order and check. Cashed check no product and no customer service contact.

Took my money and gave nothing. Called # and always busy. Responded to customer service and no response back 3 times.

User's recommendation: put on credit card.you might have better luck getting product or refund.

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ID
#2468833 Review #2468833 is a subjective opinion of poster.
Pros
  • If you get items
  • Have lovely products and good price
Cons
  • Take your money and give you nothing
Loss
$44
Preferred solution
Deliver product or service ordered

160.00dollars spent ,only 30.00 dollars satisfaction d

Dead plants,Persimmon trees dead,no strawberries charge more .Willington buy from this site or any in Illinois

User's recommendation: Don't buy.

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ID
#2468390 Review #2468390 is a subjective opinion of poster.
Cons
  • Incompetence
  • Never responds to email or phone
  • Lousy service
Loss
$1000

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Verified Reviewer

Scam! Fraudulent company!

Ordered on line from most recent catalog 3/8/2021 Cc charged that day, no further contact . Many phone calls ( no answer) emails (no answers) no plants. Just now seeing all the other similar complaints and BBB complaints....never thought to check BBB, shame on me! Learn from others, Avoid this company, no recommendations from anyone!

User's recommendation: Avoid at all costs!

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ID
#2467953 Review #2467953 is a subjective opinion of poster.
Cons
  • Dis-honest company
  • Delivery
  • No sevice
Loss
$76
Preferred solution
Full refund

No service. Busy signal on all phone #

I have tried for 3 days to place an order. Each time I call one of the 3 #s listed on internet and in catalog, I get a busy signal. Never had such a time trying to place an order. Please have someone there call me.
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ID
#2461744 Review #2461744 is a subjective opinion of poster.
Preferred solution
Apology

Order

Call Customer service and the line is busy all day long well there open the when you call it Sorry were closed

User's recommendation: Not at this time.

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ID
#2460567 Review #2460567 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Communication

Ordered over 1 month ago-processing says 1-2 weeks. Call Customer Service, they cannot tell status of order, ONLY Shipped or not shipped! 21st Century people! Everyone else can tell you where you are, your phone, your package, but not Burgess. NO REPLY to multiple e-mails either. Give -5 [minus 5} stars

User's recommendation: don't!

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ID
#2453336 Review #2453336 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Customer Care
Pros
  • Offers catalogue by mail
Cons
  • Now they are not responding
  • Very very poor customer service
  • Waiting on orders
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Can't get a hold of them to get a catalogue

Busy phone. No way to contact them.

User's recommendation: Don't use this company.

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ID
#2378963 Review #2378963 is a subjective opinion of poster.
Pros
  • Offers catalogue by mail
Cons
  • No way to get a hold of them
Preferred solution
Send me a catalogue
What a scam.... I ordered over $100 in plants and seed in July 2020. By August 2020 I received the seed portion of my order. I called them to follow up with the rest of my order, understanding shipping is delayed due to the pandemic, and they told me they should be...
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ID
#2316889 Review #2316889 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Preferred solution
Partial refund for goods not received

Poor service poor quality

Paid $ 25 for a 2ft stick thick as a pencil no root

User's recommendation: better options out there.

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ID
#2279789 Review #2279789 is a subjective opinion of poster.
Location
Port Orchard, Washington

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Verified Reviewer

Dead Plants

Update by user Dec 10, 2020

Got an email from them that they will send me replacements when it gets closer to planting time. Had to send back the shipping label from the shipping.

Original review posted by user Nov 09, 2020
I ordered a bunch of plants from Burgess, everything looked dead and dried out when it got here, got them in the ground quickly and nothing survived or rejuvenated since they said it would. They even failed to send me my "Free" gifts. Reached out, no help at all. Don't order from them, not worth it.
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ID
#2273813 Review #2273813 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$131
Preferred solution
Deliver product or service ordered

Undelivered goods

Didnt deliver 80% of my order. Refused to refund for undelivered portion. Refused the dispute with my credit card company so Im just out $200.00.

User's recommendation: Find another company to do business with.

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ID
#2268514 Review #2268514 is a subjective opinion of poster.
Location
Rose City, Michigan
I called in September and they said the plants were on their way, I never got them, I been e-mailing back &;n; forth to them the month of October and finally asked for a refund of $62.87 that they charged to my credit card on July 23, 2020. They refused to give me...
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ID
#2257701 Review #2257701 is a subjective opinion of poster.
Cons
  • Never ship plants and refuse to send refund
Loss
$63
Preferred solution
Full refund