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Plants died. Customer service did not replace.

The plants I received promptly dies even with perfect care. Customer service via phone took days and days to reach and then they instructed me to return item w/original paging which I did. Then they sent back my note AND the original packaging and instructed me to write exactly what happened. Which I did. I have emailed repeatedly and to this date have not received a replacement for the 2 dead plants. I make my living professionally as a gardener. I would not order from Burgess unless you want dead or dying plants and zero customer service.

User's recommendation: Do NOT order from this company. Try your local garden center.

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ID
#2061786 Review #2061786 is a subjective opinion of poster.

Impossible to reach by phone or internet

Tried calling by phone and then through the internet. I got a busy signal whenever I called I tried the internet but never got thru.It has been an impossible effort.
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ID
#2060434 Review #2060434 is a subjective opinion of poster.
Pros
  • Price and quality of plants are good
  • There are no pros with this unethicasl company
Cons
  • Impossible to reach by phone or internet
Preferred solution
Ease for communicating with the company

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Verified Reviewer

Terribly unprofessional company

This company just sucks, ordered two separate orders and they never arrived. Contacted the company via email because nobody ever answers the phone there and after emailing several times they replied with only "I'm sorry we cancelled your orders." That's it, nothing else. I'm going to have a literal blast talking bad about this company every chance I get. They don't deserve any kind of star, maybe a void like a black hole

User's recommendation: don't order from this company.

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ID
#2057600 Review #2057600 is a subjective opinion of poster.
Pros
  • There are no pros with this unethicasl company

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Verified Reviewer

Couldnt get thru on the phoned,it just kept ringing.Why dont yu call me 171* 996 ****

got an order from you;some of the order dead;I returned packing slip as per all of your instructions,and have never heard back from you and cant get you on the phone

User's recommendation: Please call me-phone is always busy by you .my number 718 996 ****.

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ID
#2055262 Review #2055262 is a subjective opinion of poster.
Location
Brooklyn, New York

I have tried to call you and I always get a busy signal..

No matter what time I call the number is busy
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ID
#2053225 Review #2053225 is a subjective opinion of poster.
Location
Farmington, Iowa

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Verified Reviewer
LET THE BUYER BEWARE...On 4/15/20, I ordered 4 plants including shipping for $43.95 (order number 128****) from Burgess that were received on 5/23/20. One plant did not bloom and one plant sent was the wrong plant. You can not contact Burgess via telephone. You can not...
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ID
#2047535 Review #2047535 is a subjective opinion of poster.
Loss
$23
Preferred solution
Full refund

I HAVE CALLED MANY TIMES ALWAYS BUSY SIGNAL OR ELSE A RECORDING STATING'THE OFFICE IS CLOSED' AND IT IS STILL DURING THEIR WORKING HOURS THAT IS ON THEIR RECORDED MESSAGE.

I HAVE CALLED MANY TIMES ALWAYS BUSY SIGNAL OR ELSE A RECORDING STATING'THE OFFICE IS CLOSED' AND IT IS STILL DURING THEIR WORKING HOURS THAT IS ON THEIR RECORDED MESSAGE. HOW CAN YOU HAVE A BUSINESS AND NO ONE MANNING THE PHONE???????
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ID
#2047388 Review #2047388 is a subjective opinion of poster.
Cons
  • No customer service
Preferred solution
ANSWER THE PHONE

Tried to order some bulbs and flowers for fall

you can not call up the company without clicking on dozens of lines and then you can not get the website.

User's recommendation: easier access to the web site.

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ID
#2044916 Review #2044916 is a subjective opinion of poster.
Preferred solution
trying to order from them

Ripped Off

This company misrepresents their product. You will NOT get anything that resembles the plants shown. You'll get little dead sticks or worse. Their refund policy is a bad joke. You will NOT get a refund. You get a certificate that can only be used by them and, if you don't use it all, you forfeit the rest of your money! Imagaine doing business with a company that steals from you!

User's recommendation: don't even think about doing business with these unethical people!!!

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ID
#2044686 Review #2044686 is a subjective opinion of poster.
Pros
  • There are no pros with this unethicasl company
Cons
  • Terrible return policy
  • Unethical company
  • Bad product
Loss
$28
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your website will not take given information

Update by user Aug 12, 2020

What can be said about charging me for dead plants

Original review posted by user Jul 09, 2020
can not complain about product when Ifind another company haven't gotten any

User's recommendation: find another company.

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ID
#2044505 Review #2044505 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer

Your company does not answer phone calls

May 30th an order was placed. Order #132****

User's recommendation: Can't review product. Hasn't arrived in 6 wks.

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ID
#2044491 Review #2044491 is a subjective opinion of poster.

Addition to other reviews

Just aheads up to all, there are many alleged seed and plants companies using many different names all with the same address. Dont get fooled!

User's recommendation: Check addresses for every company.

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ID
#2042449 Review #2042449 is a subjective opinion of poster.
Location
Germantown, Maryland

Plants arrived dead

Burgess Seed And Plant Company - Plants arrived dead
Burgess Seed And Plant Company - Plants arrived dead
Burgess Seed And Plant Company - Plants arrived dead
Burgess Seed And Plant Company - Plants arrived dead
Waited 8 weeks to get my order and the plants arrived dead. Squishy dead. The telephone on their website is permanently busy and 3 contacts using their website forms have produced NO responses from anyone in customer service. They are the worst.
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ID
#2040278 Review #2040278 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$90
Preferred solution
Full refund

Late shipment and dead plants

I ordered early the first of March and I called and e-mailed them several times. I finally decided that I would ask for a refund because it was getting too late for some of the plants. After requesting a refund they said they couldn't because it was already in the shipping department. When I finally got the plants I only found two that still had life. I planted both but only one survived. I spent $54.00 for only one plant. I will never order from them again and I hope no one else goes through this terrible mess.

User's recommendation: Do not order.

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ID
#2039667 Review #2039667 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Mosquito Shoo Geranium Plant
Cons
  • Plants arrived dead and not my full order
Loss
$54

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Verified Reviewer

Never received order for May 30

Well people they came dead. Tried to revive them but no use. Sorry I chose your company so far away. Could have been the post office fault, don't know. Wish they would have made it

User's recommendation: disappointed but with the virus it's understandable everyone is having difficulty.

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ID
#2039614 Review #2039614 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Cons
  • Shipping delayes
  • Takes forever to get your seeds
Preferred solution
Deliver product or service ordered