Burgess Seed And Plant Company
Reviews and Complaints
Reviews Chart
$28.5K
CLAIMED LOSSES
429
TOTAL REVIEWS
35K
PAGE VIEWS
Tried to order some bulbs and flowers for fall
you can not call up the company without clicking on dozens of lines and then you can not get the website.
User's recommendation: easier access to the web site.
ID
Preferred solution
trying to order from them
Ripped Off
This company misrepresents their product. You will NOT get anything that resembles the plants shown. You'll get little dead sticks or worse. Their refund policy is a bad joke. You will NOT get a refund. You get a certificate that can only be used by them and, if you don't use it all, you forfeit the rest of your money! Imagaine doing business with a company that steals from you!
User's recommendation: don't even think about doing business with these unethical people!!!
ID
Pros
- There are no pros with this unethicasl company
Cons
- Terrible return policy
- Bad product
- Misleading and deceptive catalog
Loss
$28
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour website will not take given information
Update by user Aug 12
What can be said about charging me for dead plants
Original review posted by user Jul 09
can not complain about product when Ifind another company haven't gotten any User's recommendation: find another company.
ID
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour company does not answer phone calls
May 30th an order was placed. Order #132****
User's recommendation: Can't review product. Hasn't arrived in 6 wks.
ID
Addition to other reviews
Just aheads up to all, there are many alleged seed and plants companies using many different names all with the same address. Dont get fooled!
User's recommendation: Check addresses for every company.
ID
Location
Germantown, Maryland
Plants arrived dead
Waited 8 weeks to get my order and the plants arrived dead. Squishy dead. The telephone on their website is permanently busy and 3 contacts using their website forms have produced NO responses from anyone in customer service. They are the worst.
ID
Product
Burgess Seed And Plant Company Plant
Loss
$90
Preferred solution
Full refund
Late shipment and dead plants
I ordered early the first of March and I called and e-mailed them several times. I finally decided that I would ask for a refund because it was getting too late for some of the plants. After requesting a refund they said they couldn't because it was already in the shipping department. When I finally got the plants I only found two that still had life. I planted both but only one survived. I spent $54.00 for only one plant. I will never order from them again and I hope no one else goes through this terrible mess.
User's recommendation: Do not order.
ID
Product
Burgess Seed And Plant Company Mosquito Shoo Geranium Plant
Cons
- Plants arrived dead and not my full order
Loss
$54
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received order for May 30
Well people they came dead. Tried to revive them but no use. Sorry I chose your company so far away. Could have been the post office fault, don't know. Wish they would have made it
User's recommendation: disappointed but with the virus it's understandable everyone is having difficulty.
ID
Service
Burgess Seed And Plant Company Shipping Service
Cons
- Shipping delayes
- Takes forever to get your seeds
Preferred solution
Deliver product or service ordered
No shipment,no response,took money
I ordered from Burgess in early May. They took the money for the order but never shipped it. I tried contacting them by email twice and got an automated response stating they would get back to me in a couple of days. No response yet. It is now going on the 2nd week of July. I'm trying to be patient and give them the benefit of the doubt regarding their "Covid 19" hype. TThink twicwime will tell for sure but it's not looking good at this point.
ID
Location
Queensbury, New York
They suck
I ordered red bird in a tree shrub..waited weeks to get it.sent them an email asking if it was shipped got a generic email back it was then shipped fed ex. Upon opening the package yesterday i find a totally different plant than what i ordered and totally wrong for my area where the plant would go. They stuck a label on the plant stating red bird was out of stock replaced with red lobelia. I dont have constant moisture or water in my yard for that plant! Why would you just substitute without asking me first or contacting me about it and take my money???? Tried calling them yesterday and phone is off the hook you cant get through nor was email acknowledged. I want my money back!
User's recommendation: Dont bother!
ID
Product
Burgess Seed And Plant Company Plant
Cons
- Suck more
Loss
$20
Preferred solution
Full refund
Won’t refund money
I ordered on April 19 and as of July 2- still nothing. I have called numerous times to inquire about my products and today they hung up on me When I asked to cancel the order and now the number is busy. Crooked! DO NOT PURCHASE FROM THEM. I spent $186
User's recommendation: DO NOT BUY!!!!
ID
Cons
- Do not deliver
- No response to emails
- Product or service
Loss
$186
Preferred solution
Full refund
Scam Company, Zero Customer Service
No Stars for these guys. I ordered a bunch of seed packets back in early April, and Burgess charged my credit card for the order. As of today June 30 I still have received no seeds and I've been unable to get a refund from them. I've tried calling them at least 20 times, but their phone is ALWAYS busy, and I've never been able to get through. I've emailed them several times but only get auto replies. My mistake was ordering from Burgess, never again.
User's recommendation: Keep shopping- there are a lot of seed & plant companies out there.
ID
Location
East Wenatchee, Washington
Bee and pollinating insect garden problems!
Bee and pollinating insect gardens did not germinate any flowers!
ID
Cons
- Seed mats did not germinate
Loss
$20
Preferred solution
Let the company propose a solution
Lost order
Called several times about an order placed in May2020. Finally got through and they told us they were backed up due to covid19 but would ship ASAP. Never received items however they did debit our account for $73+ on June 6. Emailed them about not receiving order and were told they cannot find order!
User's recommendation: Very poor customer service.
ID
Location
Seattle, Washington
Lost order
Ordered 1 peach tree and 1 apple tree and strawberry plants in May 2020. Never received anything however you did take $73+ dollars from my checking account on June 6th! You sent me an email saying you could not find an order! I either want the items ordered or credit back to my account immediately! Glenn Joseph 630-947-****, gr4850@***.com
User's recommendation: Don’t order from this company; they don’t answer their phone!!!
ID
Service
Burgess Seed And Plant Company Delivery Service
Pros
- N a
Cons
- Do not deliver
Loss
$73
Preferred solution
Full refund
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