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Tried to order some bulbs and flowers for fall

you can not call up the company without clicking on dozens of lines and then you can not get the website.

User's recommendation: easier access to the web site.

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ID
#2044916 Review #2044916 is a subjective opinion of poster.
Preferred solution
trying to order from them

Ripped Off

1.0
Details
This company misrepresents their product. You will NOT get anything that resembles the plants shown. You'll get little dead sticks or worse. Their refund policy is a bad joke. You will NOT get a refund. You get a certificate that can only be used by them and, if you don't use it all, you forfeit the rest of your money! Imagaine doing business with a company that steals from you!

User's recommendation: don't even think about doing business with these unethical people!!!

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ID
#2044686 Review #2044686 is a subjective opinion of poster.
Pros
  • There are no pros with this unethicasl company
Cons
  • Terrible return policy
  • Bad product
  • Misleading and deceptive catalog
Loss
$28
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your website will not take given information

1.0
Details
Update by user Aug 12

What can be said about charging me for dead plants

Original review posted by user Jul 09
can not complain about product when Ifind another company haven't gotten any

User's recommendation: find another company.

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ID
#2044505 Review #2044505 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your company does not answer phone calls

2.0
Details
May 30th an order was placed. Order #132****

User's recommendation: Can't review product. Hasn't arrived in 6 wks.

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ID
#2044491 Review #2044491 is a subjective opinion of poster.

Addition to other reviews

Just aheads up to all, there are many alleged seed and plants companies using many different names all with the same address. Dont get fooled!

User's recommendation: Check addresses for every company.

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ID
#2042449 Review #2042449 is a subjective opinion of poster.
Location
Germantown, Maryland

Plants arrived dead

1.0
Details
Burgess Seed And Plant Company - Plants arrived dead
Burgess Seed And Plant Company - Plants arrived dead
Burgess Seed And Plant Company - Plants arrived dead
Burgess Seed And Plant Company - Plants arrived dead
Waited 8 weeks to get my order and the plants arrived dead. Squishy dead. The telephone on their website is permanently busy and 3 contacts using their website forms have produced NO responses from anyone in customer service. They are the worst.
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ID
#2040278 Review #2040278 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$90
Preferred solution
Full refund

Late shipment and dead plants

1.0
Details
I ordered early the first of March and I called and e-mailed them several times. I finally decided that I would ask for a refund because it was getting too late for some of the plants. After requesting a refund they said they couldn't because it was already in the shipping department. When I finally got the plants I only found two that still had life. I planted both but only one survived. I spent $54.00 for only one plant. I will never order from them again and I hope no one else goes through this terrible mess.

User's recommendation: Do not order.

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ID
#2039667 Review #2039667 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Mosquito Shoo Geranium Plant
Cons
  • Plants arrived dead and not my full order
Loss
$54

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received order for May 30

1.0
Details
Well people they came dead. Tried to revive them but no use. Sorry I chose your company so far away. Could have been the post office fault, don't know. Wish they would have made it

User's recommendation: disappointed but with the virus it's understandable everyone is having difficulty.

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ID
#2039614 Review #2039614 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Cons
  • Shipping delayes
  • Takes forever to get your seeds
Preferred solution
Deliver product or service ordered

No shipment,no response,took money

3.8
Details
I ordered from Burgess in early May. They took the money for the order but never shipped it. I tried contacting them by email twice and got an automated response stating they would get back to me in a couple of days. No response yet. It is now going on the 2nd week of July. I'm trying to be patient and give them the benefit of the doubt regarding their "Covid 19" hype. TThink twicwime will tell for sure but it's not looking good at this point.
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ID
#2034103 Review #2034103 is a subjective opinion of poster.
Location
Queensbury, New York

They suck

1.0
Details
I ordered red bird in a tree shrub..waited weeks to get it.sent them an email asking if it was shipped got a generic email back it was then shipped fed ex. Upon opening the package yesterday i find a totally different plant than what i ordered and totally wrong for my area where the plant would go. They stuck a label on the plant stating red bird was out of stock replaced with red lobelia. I dont have constant moisture or water in my yard for that plant! Why would you just substitute without asking me first or contacting me about it and take my money???? Tried calling them yesterday and phone is off the hook you cant get through nor was email acknowledged. I want my money back!

User's recommendation: Dont bother!

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ID
#2030446 Review #2030446 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Suck more
Loss
$20
Preferred solution
Full refund

Won’t refund money

1.0
Details
I ordered on April 19 and as of July 2- still nothing. I have called numerous times to inquire about my products and today they hung up on me When I asked to cancel the order and now the number is busy. Crooked! DO NOT PURCHASE FROM THEM. I spent $186

User's recommendation: DO NOT BUY!!!!

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ID
#2028533 Review #2028533 is a subjective opinion of poster.
Cons
  • Do not deliver
  • No response to emails
  • Product or service
Loss
$186
Preferred solution
Full refund

Scam Company, Zero Customer Service

1.0
Details
No Stars for these guys. I ordered a bunch of seed packets back in early April, and Burgess charged my credit card for the order. As of today June 30 I still have received no seeds and I've been unable to get a refund from them. I've tried calling them at least 20 times, but their phone is ALWAYS busy, and I've never been able to get through. I've emailed them several times but only get auto replies. My mistake was ordering from Burgess, never again.

User's recommendation: Keep shopping- there are a lot of seed & plant companies out there.

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ID
#2023851 Review #2023851 is a subjective opinion of poster.
Location
East Wenatchee, Washington

Bee and pollinating insect garden problems!

Bee and pollinating insect gardens did not germinate any flowers!
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ID
#2021195 Review #2021195 is a subjective opinion of poster.
Cons
  • Seed mats did not germinate
Loss
$20
Preferred solution
Let the company propose a solution

Lost order

Called several times about an order placed in May2020. Finally got through and they told us they were backed up due to covid19 but would ship ASAP. Never received items however they did debit our account for $73+ on June 6. Emailed them about not receiving order and were told they cannot find order!

User's recommendation: Very poor customer service.

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ID
#2012516 Review #2012516 is a subjective opinion of poster.
Location
Seattle, Washington

Lost order

Ordered 1 peach tree and 1 apple tree and strawberry plants in May 2020. Never received anything however you did take $73+ dollars from my checking account on June 6th! You sent me an email saying you could not find an order! I either want the items ordered or credit back to my account immediately! Glenn Joseph 630-947-****, gr4850@***.com

User's recommendation: Don’t order from this company; they don’t answer their phone!!!

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ID
#2011108 Review #2011108 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Delivery Service
Pros
  • N a
Cons
  • Do not deliver
Loss
$73
Preferred solution
Full refund