Show reviews that mention
order plants customer service burgess plant service customer money phone trees
Showing 143 of 436 reviews Clear filter
Filter review

Poor service poor quality

Paid $ 25 for a 2ft stick thick as a pencil no root

User's recommendation: better options out there.

View full review
ID
#2279789 Review #2279789 is a subjective opinion of poster.
Location
Port Orchard, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dead Plants

Update by user Dec 10, 2020

Got an email from them that they will send me replacements when it gets closer to planting time. Had to send back the shipping label from the shipping.

Original review posted by user Nov 09, 2020
I ordered a bunch of plants from Burgess, everything looked dead and dried out when it got here, got them in the ground quickly and nothing survived or rejuvenated since they said it would. They even failed to send me my "Free" gifts. Reached out, no help at all. Don't order from them, not worth it.
View full review
ID
#2273813 Review #2273813 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$131
Preferred solution
Deliver product or service ordered

Undelivered goods

Didnt deliver 80% of my order. Refused to refund for undelivered portion. Refused the dispute with my credit card company so Im just out $200.00.

User's recommendation: Find another company to do business with.

View full review
ID
#2268514 Review #2268514 is a subjective opinion of poster.
Location
Rose City, Michigan
I called in September and they said the plants were on their way, I never got them, I been e-mailing back &;n; forth to them the month of October and finally asked for a refund of $62.87 that they charged to my credit card on July 23, 2020. They refused to give me...
View full review
View full review
ID
#2257701 Review #2257701 is a subjective opinion of poster.
Cons
  • Never ship plants and refuse to send refund
Loss
$63
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't order from Burgess

Ordered from Burgess in July, $99.00. Order came USPS in September. All of the plants were crushed and slimy. Some of the items even had been substituted with items of a lesser value. Called Burgess and they refused to adjust our bill. They wanted us to ship the dead plants back at our expense. Don't order from this company!

User's recommendation: Don't order from Burgess.

View full review
ID
#2250882 Review #2250882 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$99
Preferred solution
Full refund

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer check out our Blog article

I need copy of my order for 3 Col. Blue Spr

Received wrong order. Delivery includes30 trees. I ordered 3 trees. Delivery includes #8311 4 Pep-start pills-25. 100 0**** Which I did not order.

User's recommendation: Go somewhere else!!

View full review
ID
#2173314 Review #2173314 is a subjective opinion of poster.
Location
Hayesville, North Carolina
Loss
$11847
Preferred solution
Full refund

Dead plants

I have ordered from this company a few times over the years first I ordered some fruit trees after 5/6 years they turned out to be fruit bushes ten years later they still look like bushes and still no fruit,,I ordered a number of hedge plants after planting only 8 out of 20 lived I sent all the dead plants back and have not heard back from them no answer on the phone either

User's recommendation: look for a different company.

View full review
ID
#2122963 Review #2122963 is a subjective opinion of poster.
Loss
$100
Preferred solution
Deliver product or service ordered

Complain

Update by user Aug 17, 2020

half of year

Original review posted by user Aug 17, 2020
I can't call to your customer services -all time busy?????? my phone # 516764**** I have some ???
View full review
ID
#2120925 Review #2120925 is a subjective opinion of poster.
Cons
  • Bad product this year
  • Bad product
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible service

I ordered a peach tree and a gala apple tree to be sent as gifts. The peach tree was sent but no apple tree. After 4 emails to them with no response, I wrote a letter. I then was able to get an answer via phone and was told they would not ship apple tree until spring 2021! I then wrote a 2nd letter asking for refund for the apple tree that was never sent. Today I get a letter back stating I have to return original shipping label for a replacement. There is NO shipping label! The apple tree was NEVER shipped. I want my money back. This company is terrible!!!

User's recommendation: DO NOT deal with this company! If there were a minus rating they would get it. Do not deserve even one star.

View full review
ID
#2110105 Review #2110105 is a subjective opinion of poster.
Pros
  • Selection of plants
Cons
  • Terrible customer service
Loss
$24
Preferred solution
Full refund

Latest Question

which Zone are we in here in South Dakota (northeast corner)?

Burgess Seed And Plant Company Questions

Bad experience.....wrong plants shipped

Burgess Seed And Plant Company - Bad experience.....wrong plants shipped
Burgess Seed And Plant Company - Bad experience.....wrong plants shipped
Placed an order early April. Bad delivery time - the order arrived mid June while it was 92degrees out ( should have been shipped for early spring planting or late fall for winter planging) Sent wrong plants- blue spruce tree was normal white pine tree. Weeping willows were Rose if Sharon bushes. No answer from customer service. Do not recommend this company for your supplies - buy local instead.

User's recommendation: Do not use.

View full review
ID
#2102627 Review #2102627 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Cons
  • Customer service
Loss
$100
Preferred solution
Let the company propose a solution
Good thing I didn't rely on this company for my garden because nothing grew that they sent me. The seeds I received never came up, so I had to replant using Gurney's seeds and plants and guess what they grew. I will never order from Burgess again two years in a row...
View full review
View full review
1 comment
#1928295

I have written 3 times with a request for replacement plants. The first time they said they were sorry I hadn’t sent them the original shipping label, but I had.

The second time they said they had no record of receiving my shipping label which was enclosed again and resent in the second mailing. I attempted to scan and email the request again. They said they couldn’t open the pdf file because it was a “security risk.” I then confirmed the mailing address, and mailed the request for the third time. A month later I checked in, and they claimed they had no record of receiving the 3rd letter.

I asked them if I could fax the letter.

No response yet. My experience- 6 months so far -and counting.

ID
#2084135 Review #2084135 is a subjective opinion of poster.
Cons
  • Poor quality of items and lousy service
Loss
$77
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am trying to place a new order

You keep referring to my past order- received and paid for. This a new order and you do not seem to want to place it. or maybe you have and i don't know it. PLEASE contact me at 509 922 ****- Larry Snyder - 13214 E Saltese Ave - Spokane Valley, WA 99216

User's recommendation: DO not place orders with your on line sercice.

View full review
ID
#2083810 Review #2083810 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Customer Care
Cons
  • Lots ----no phone service
Loss
$30
Preferred solution
Deliver product or service ordered
Order 131**** placed Mid May - aware of delays due to covid. Package received 7/18. They shipped Peonies in July too late to plant in SC. The packing label stated Ranunculus Mix was included. They instead sent Tiger Flower not nearly the same type of flower. It will...
View full review
View full review
ID
#2067084 Review #2067084 is a subjective opinion of poster.
Location
Summerville, South Carolina

There is no customer service. Phone does not work e-mail a joke

I ordered seeds no plants expecting to get them faster because in that way I did not have to wait or take my chance receiving plants in bad shape because there are some delays with the mail. I was wrong, situation is worse than expected; four weeks later they said order was is process two weeks after that we are still waiting. My gift now ....is a nightmare my sister still waiting. Look for a different NO messages.

User's recommendation: Look for other company.

View full review
ID
#2062373 Review #2062373 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Seeds
Cons
  • Bad service
Preferred solution
Deliver product or service ordered

Plants died. Customer service did not replace.

The plants I received promptly dies even with perfect care. Customer service via phone took days and days to reach and then they instructed me to return item w/original paging which I did. Then they sent back my note AND the original packaging and instructed me to write exactly what happened. Which I did. I have emailed repeatedly and to this date have not received a replacement for the 2 dead plants. I make my living professionally as a gardener. I would not order from Burgess unless you want dead or dying plants and zero customer service.

User's recommendation: Do NOT order from this company. Try your local garden center.

View full review
ID
#2061786 Review #2061786 is a subjective opinion of poster.