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Verified Reviewer
1.9
Details
WARNING: Do Not Buy plants or products from this company unless you want to jump through hoops from a Call Center when your order is messed up.Burgess Seed charged my credit card for a full order but only sent me half the plants I ordered. I ordered 24 Sub-Zero Hardy...
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ID
#1837114 Review #1837114 is a subjective opinion of poster.
Cons
  • Hiding behind stoneage technology that requires snail mail
  • Fail to ship full orders while charging full price
Loss
$38
Preferred solution
Price reduction

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Verified Reviewer

Don't Order From Burgess

Ordered from Burgess in July, $99.00. Order came USPS in September. All of the plants were crushed and slimy. Some of the items even had been substituted with items of a lesser value. Called Burgess and they refused to adjust our bill. They wanted us to ship the dead plants back at our expense. Don't order from this company!

User's recommendation: Don't Order From Burgess.

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ID
#2250868 Review #2250868 is a subjective opinion of poster.
Location
Whitehouse, Ohio

We want our refund.

We were sent wrong order and want a refund. Our order was for 3 Colorado Blue Spruce and received 30 plus some other items we did not order and was charged over $118. Instead of $9.99 plus shipping. We refused and did not open the package. WE WANT OUR REFUND! Have Burgess received the Wrong order back? FedEx picked it up September 18th.

User's recommendation: Buy local if possible.

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ID
#2230717 Review #2230717 is a subjective opinion of poster.
Location
Pennington Gap, Virginia

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Verified Reviewer

Order not satisfactory - customer 13753**** :DEPT,62-7676

Ordered the 3-plant Angel trees and received 3-plantings. Nurtured to maturity and now have 3-yellow blooming angel trees - NOT 3-different plantings (colors) AS ORDERED. Do I cut off two plants and return (I did not keep my shipping label as I was satisfied, or so I thought, with the order I received).....
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ID
#2198507 Review #2198507 is a subjective opinion of poster.
Pros
  • Nice catalog and diverse oroducts
  • Lots of good plants and merchandice
  • Operators were polite
Preferred solution
Let the company propose a solution
5.0
Details
I ordered a trailing rose bush. I could not plant it right away, so I put in a bucket (the roots) of water. I actually took 2 months to plant and the bush/tree was thriving beautifully in the water. I had never seen that 3 roses emerged. I have never seen that either,...
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ID
#2180510 Review #2180510 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Pros
  • Nice catalog and diverse oroducts
  • Price and quality of plants are good
  • Catalog variety

I need copy of my order for 3 Col. Blue Spr

1.0
Details
Received wrong order. Delivery includes30 trees. I ordered 3 trees. Delivery includes #8311 4 Pep-start pills-25. 100 0**** Which I did not order.

User's recommendation: Go somewhere else!!

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ID
#2173314 Review #2173314 is a subjective opinion of poster.
Location
Hayesville, North Carolina
Loss
$11847
Preferred solution
Full refund

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Dead tomato tree

I order 4 plants v6217 giant tomato tree was to grow 8' tall in three months. It didn't grow 3' in two months and now it's over half dead. I only got a quarter of the tomatoes they said I would get and they were not 1lb each like they said. I would like my money back because they lied.

User's recommendation: do not order from this company.

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ID
#2149041 Review #2149041 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dead Plants

2.4
Details
My entire order was so dead that I couldn't do anything with them. The Blue Spruce had the needles fall off and it was totally brown. The Rose of Sharon was completely dead with no moisture. The Snowball bush was so dead that the shoots broke when I tried to remove them from the shipping bag This order was completely a bad joke.

User's recommendation: This company lies and is a joke. I will not recommend this company to anyone.

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ID
#2145162 Review #2145162 is a subjective opinion of poster.
Location
Moses Lake, Washington

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Verified Reviewer

Dead plants

2.6
Details
When I received my plants, they were so dead that I couldn't even get them from the shipping bag. This was the worst cruelty to plants that I have ever seen. These plants were a joke. I will never order any more plants from you. I would like to have a refund on this order. Please put the funds on my card that I used when I ordered.

User's recommendation: I will not recommend your company to anyone.

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ID
#2145081 Review #2145081 is a subjective opinion of poster.
Cons
  • Products defective
Loss
$45
Preferred solution
Full refund

Dead trees

4.2
Details
you have sent me 2 times one stella cherry tree one early rich cherry tree one red haven peach one hale haven peach all dead.they came that way no luck at all. can you help me get live ones

User's recommendation: give them a chance.

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ID
#2141337 Review #2141337 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Burgess Seed And Plant Company Products and Services Reviews

Product or Service Reviews
Plant  1.6 118
Shipping Service  2.0 50
Seeds  1.0 6
Mosquito Shoo Geranium Plant  1.1 2
Delivery Service  1.0 5

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Burgess Seed And Plant Company
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1.0
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Latest Question

Am in need of a catalog

A. In need of a catalog so I can order some things so where can I sing up for one please

Burgess Seed And Plant Company Questions

About my order

2.4
Details
Update by user Aug 28

have not had any return info from Burgess

Original review posted by user Aug 28
ordered stump remover over three weeks ago and have not received my order as of today August the 28th, when can I expect the order in the next three days.
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ID
#2139996 Review #2139996 is a subjective opinion of poster.
Loss
$33
Preferred solution
Deliver product or service ordered

Incompetent and overpriced shipping

2.3
Details
I ordered 2 plants both of which are of the lowest quality I have ever seen from any mail-order nursery. One was a Juniper evergreen which may survive due to natural hardiness. The second plant is a dwarf pomegranate which arrived bent/curled over with brownish-yellow leaves without a single leaf left. Both plants are practically falling out of the pots they are in because they were packaged in a bag! Shipping was $10 (about half of the total cost) which is high but plants require special handling. When I got the plants I found the bag shoved in the mailbox. From the outside, you really wouldn't be able to tell there were live plants inside. Burgess is incompetent to sell and ship live plants. They appear to be making their profits by overcharging on shipping.

User's recommendation: Do not buy live plants from them. Think twice before ordering anything else. Product quality: you get what you pay for...kind of.

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ID
#2135329 Review #2135329 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Pros
  • Low prices
  • Good variety
Cons
  • Cheating on shipping price
  • Incompetence
Loss
$10
Preferred solution
Apology and refund of shipping or replacement plants shipped properly in a box.

Dead plants

1.4
Details
I have ordered from this company a few times over the years first I ordered some fruit trees after 5/6 years they turned out to be fruit bushes ten years later they still look like bushes and still no fruit,,I ordered a number of hedge plants after planting only 8 out of 20 lived I sent all the dead plants back and have not heard back from them no answer on the phone either

User's recommendation: look for a different company.

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ID
#2122963 Review #2122963 is a subjective opinion of poster.
Loss
$100
Preferred solution
Deliver product or service ordered

Complain

1.3
Details
Update by user Aug 17

half of year

Original review posted by user Aug 17
I can't call to your customer services -all time busy?????? my phone # 516764**** I have some ???
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ID
#2120925 Review #2120925 is a subjective opinion of poster.
Cons
  • Bad product this year
  • Bad product
Loss
$25
Preferred solution
Full refund

I got doop by Burgess Seeds and Plant.

I ordered some plants way back in April 2020. I Burgess N Seeds asking where is my order because they took out money from my account. When I finally got my orders it was 2 dead trees. I sent it back way back in June and I have tracking number they got it back. What would I do to a dead tree. I requested a refund and they said they refunded me but It is now Aug. 16, 2020 I have not seen the refund. They also claiming I got the rest of my order but never received it. It is now Aug. Burgess Seed &;;;;;;;;; Company is doing bad dealing. This company you can not trust. Do not order any plants from this company because its a fraud company. A very very bad company

User's recommendation: Never.

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ID
#2119379 Review #2119379 is a subjective opinion of poster.
Cons
  • Defective product
  • Customer service
Loss
$81
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible service

1.0
Details
I ordered a peach tree and a gala apple tree to be sent as gifts. The peach tree was sent but no apple tree. After 4 emails to them with no response, I wrote a letter. I then was able to get an answer via phone and was told they would not ship apple tree until spring 2021! I then wrote a 2nd letter asking for refund for the apple tree that was never sent. Today I get a letter back stating I have to return original shipping label for a replacement. There is NO shipping label! The apple tree was NEVER shipped. I want my money back. This company is terrible!!!

User's recommendation: DO NOT deal with this company! If there were a minus rating they would get it. Do not deserve even one star.

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ID
#2110105 Review #2110105 is a subjective opinion of poster.
Pros
  • Selection of plants
Cons
  • Terrible customer service
Loss
$24
Preferred solution
Full refund