Burgess Seed And Plant Company

Burgess Plant and Seed/Gurney/EBurgess should not be in business. THE most unprofessional company I have ever dealt with. On 5-21-23, I looked at the online catalog for Burgess Plant and Seed. I found a Crimson Rose and a Yellow Rose that I wanted. The catalog showed that both roses were in stock and ready for shipment. I immediately ordered both and paid with my credit card. The order number for this purchase was #314********. Burgess advised at that time, that the items would arrive at my home between 6-5-23 and 6-9-23. On 6-10-23, I got on the Burgess website and checked my order. My order said that the items were available for shipping with an estimated shipping date between 6-12-23 and 6-17-23. I went onto my credit card account and saw that Burgess had debited my account for $58.18 on 5-23-23. On 6-12-23, I got on the Burgess website and found that the items were still available but the shipping date had changed. The new estimated shipping date was 6-13-23 to 6-18-23. On 6-13-23, I checked the website again and found that the items were still available with an estimated shipping date of 6-14-23 to 6-19-23. At this time, I called their phone number (309-662-****) listed on their website and talked to a customer service representative (I did not get his name). After a few minutes, I asked to speak to his supervisor and was transferred to Robin. Robin offered to refund the shipping on the order since it had been an extended period of time. He them said that it would take another 2 to 3 days for the roses to ship. I asked Robin if he had a supervisor and he told me that he had several supervisors. I asked him if I could speak to his supervisor and he transferred me to Latasha in Tennessee. Latasha began by telling me about how great Burgess/Gurney was and that they had very few complaints. She then said that it is company policy that plants are not shipped until it is planting time for them. I told her that the roses I ordered showed that they were in stock and ready for shipping. She then told me that the order couldnt be shipped for 2 to 3 days. After talking with Latasha, I went back on to the Burgess website and look on their catalog for the roses I had ordered on 5-21-23. I found that both roses were now out of stock. I did know if it meant no further orders would be accepted or if my order would not be sent. On 6-16-23, I thought Id check my order status on the Burgess website and was surprised. The order number (#314********s) didnt show the roses on the order. The only thing on the order was Sweet Corn Honey N Pearl Hybrid Kit and it had been cancelled. I immediately called their phone number (309-662-****) and was connected to a CSR name Ria. She had a very thick accent and I was unable to understand her. I asked where her call center was and she told me that it was in the Philippines. I told her that I was having a hard time understanding her and if she could transfer me to her supervisor. She put me on hold for a few minutes, then returned and told me no one was available. I tried to get information on why the shipment was cancelled and why I was not notified by email. Since I was unable to communicate with Ria, I was not able to get that information. It shows a severe lack of customer service to tell a customer that an item will be shipped and never ship it and ultimately cancel the order without telling to customer. At this time, my credit card has not been refunded. I will be posting this message on each and every Review website I can find. Burgess/Gurney should not be in business with the work ethic they have.