New Reviewer

I cant get in touch with anyone.they want to charge me a dollar for info.

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I placed an order in April1st ,my check has been cashed and it is the last week of May and no nothing.And then they want to charge me a dollar for information.
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Featured
ID
#2568696 Review #2568696 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
Most helpful review

Bad plants in my order

Burgess Seed And Plant Company - Bad plants in my order
Burgess Seed And Plant Company - Bad plants in my order
Burgess Seed And Plant Company - Bad plants in my order
Burgess Seed And Plant Company - Bad plants in my order
Burgess Seed And Plant Company - Bad plants in my order
Burgess Seed And Plant Company - Bad plants in my order
I received my 2 half of my order and several of the plants were unexceptionable there was mold and several of the plants were mushy rotted. I am extremely disappointed with this order and would like to be completely compensated by new plants or refund of the purchase price.

User's recommendation: I have had good plants in the past and I’m hopeful that they will do the right thing.

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Featured
ID
#2559335 Review #2559335 is a subjective opinion of poster.
Location
Sarasota, Florida

They will not return my money and the item was returned to them

Do not buy anything from this company! Not as advertised when arrived. I received seedlings instead of plants. Total fraud and they will not return my money. 401.19. They have a one star rating out of five . I didnt do my homework and they burned me!

User's recommendation: Do not biy.

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ID
#3501970 Review #3501970 is a subjective opinion of poster.
Location
Odessa, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need plants today, failed to send order

Order paid 2-29-22 to be shipped 4-6-22. Still not shipped. They plan sending in May. Will be dead in May. Azaleas get set in early April in Central Alabama due to heat. 3 rd Supervisor says he will call back in an hour. First person said would ship in 3-5 business days. Next person said around 4-29-22. May be May. No thanks!, avoid Burgess!!!

User's recommendation: Avoid.

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ID
#3483207 Review #3483207 is a subjective opinion of poster.
Cons
  • Poor service period
Loss
$100
Preferred solution
Want my healthy plants now that I paid in full to get!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Still have not got order

Finally, reached someone. Numerous emails no response. Said they will get the order out in 5 business days. Had 3 weeks since cleared credit card. 5 business days is over another week then a week in shipping. Will be to late to set out azaleas in Alabama. Do not waste your time with these people!

User's recommendation: Do not waste you time and money. No customer service.

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ID
#3483127 Review #3483127 is a subjective opinion of poster.
Cons
  • Customer service is very bad
  • Poor service period
  • Never ship plants and refuse to send refund
Preferred solution
Want healthy plants sent today! You have had the money 3 weeks!
New Reviewer

PayPal, and why I canot use I

How do I use my PayPal to pay for my order, As it is shown on the order sheet in the in your catalog.
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ID
#3436813 Review #3436813 is a subjective opinion of poster.
Location
Salem, Wisconsin
Preferred solution
How to use my PayPal.

Placed a large order, never received it.

Total scam, unable to contact, never returned calls. We placed a large order, never received one item.

User's recommendation: Stay away! Rip off artists!!

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ID
#3395995 Review #3395995 is a subjective opinion of poster.
Location
Rochester, New York

Dead, rotten plants

Ordered trees and plants from the Illinois company and had to contact Illinois AG office for them to respond. After three (3) months, the dead "sticks" arrived. Buyer beware! Buy local!

User's recommendation: Do Not buy from this company. It's a ripoff.

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ID
#3038219 Review #3038219 is a subjective opinion of poster.
Location
Eugene, Oregon
Loss
$38
New Reviewer

Could not see all my order history and therefore made second order that would not of if I had seen my original one!!!!

Made second unneeded order because of not seeing original one and thought I made a mistake and ordered a second time!!!!you can not see

User's recommendation: You can not see "all" your order history!! Oh but Customer Service can , if you can get a hold of them!!!!

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ID
#3027274 Review #3027274 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Pros
  • There are no pros with this unethicasl company
Cons
  • Inability to complete transaction burgess loss not mine
  • I do not like bad experiance
Loss
$126
Preferred solution
Let the company propose a solution
New Reviewer

You sent what I didn't order

I ordered the angel trumpets collection. You sent me three yellow ones and one purple one. I planted each one on a different side of my home. I had made a white garden for the white one and a pink garden for the pink one. I was so disappointed when all except the purple one bloomed yellow. I feel you owe me a white one and a pink one labeled correctly this time.
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ID
#2926116 Review #2926116 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Pros
  • Great selection and reasonable prices
Cons
  • Sending mislabeled plants
Preferred solution
Deliver product or service ordered
New Reviewer

You sent what I did NOT order.

I ordered the angel trumpets collection and you sent me three yellow ones and one purple one. I had made a pink garden for the pink one and a white garden for the white one on opposite sides of my home. When they bloomed yellow it ruined the appearance of my garden. I feel you owe me a white one and a pink one labeled correctly. Melody Reed 3311 Ridgewood Ave. Monroe, NC 29110 My email is Amlreed1@***.net

User's recommendation: Don't know yet.

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ID
#2926072 Review #2926072 is a subjective opinion of poster.
Location
Monroe, North Carolina
New Reviewer

Question about plant ordered732718****

Burgess Seed And Plant Company - Question about plant ordered732718****
I received 2 yucca plants. They look like tangles of dry brown hair I actually dont know what they should look like. Can someone let me know if this is right
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ID
#2831801 Review #2831801 is a subjective opinion of poster.
Pros
  • Selection of plants
Loss
$36
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disappointed with damaged goods

Have contacted company three times about damaged goods. Keep getting different reasons why my order was not replaced. Talked to customer rep, no help at all. Do not order from this company

User's recommendation: Buy elseware.

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ID
#2831741 Review #2831741 is a subjective opinion of poster.
Location
Cape May Court House, New Jersey
Pros
  • Catalog
Cons
  • Service
  • Service and products
Loss
$25
Preferred solution
Flowers of equal value

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Majorly Dissatisfied

Never Order from here!!!! I placed an order for couple hundred $$$ worth of plants. When they arrived they arrived in plastic bags all mangled. When I called they said that if they didn't survive they would honor the warranty replacement. I asked that the rest of the shipments be packaged better. They were not. I had verified the date that the paper work had to be postmarked by for warranty replacement information twice and I had emailed (with no acknowledgement). They are now not honoring the warranty replacement because they said that they did not receive it by the correct date. Everything had to be snail mailed. I would have been better off going to walmart for the trees!!!!!

User's recommendation: No WAY!

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ID
#2815438 Review #2815438 is a subjective opinion of poster.
Pros
  • Nice catalog
Cons
  • Bad product
  • Delivery
  • Terrible customer service
Preferred solution
Refund or my replacement plants
New Reviewer

Burgess will not replace the plants that died

The order costing $360.16 arrived approximately 3 months after placing order. We planted all the flowers and plants. To our dismay more than half of the order died. Trying to get reimbursed or get new plants is almost impossible. They want the original plastic bags that they came in. Which had to be cut open. Untinotnothing grows who would think to save old plastic

User's recommendation: Buy local. Burgess is not an honorable company. Maybe even thieves!!!

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ID
#2787637 Review #2787637 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Pros
  • Never used them before
  • Unethical business
  • Catalog sent to me
Cons
  • Lied to
  • Plants died and you cannot reach the company
  • Lack of interest from staff
Loss
$250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ordered tomato plants. were dead. Will not reimburse my money.

I ordered four tomato plants. Received one month later. There were only three plants in the box and there was only three. All were completely dead. Have tried to get reimbursed to no avail.

User's recommendation: Ordered 4 tomato plants. When they arrived at my house a month later there were only three plants and they were completely dead. Have tried to get reimbursed my money to no avail.

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ID
#2787335 Review #2787335 is a subjective opinion of poster.
Cons
  • Do not have any customer service
Loss
$20
Preferred solution
Full refund
New Reviewer

Punches

The shrubs that I purchase. The amount of 12 only five have taken looking for advice oh are they totally dead I respond would be highly appreciated thank you Luis
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ID
#2786671 Review #2786671 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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