I am in the process of sending back a 2nd order.

In an August 14, 2019 order, sassafras trees were substituted for birch trees (without my previous knowing) and one Dawn Redwood tree was damaged in shipping. When I called Burgess, I was told I could get my money back if the substituted trees were not acceptable.

This was not acceptable. Sassafras trees are not similar to birches.

With my shipping label, I returned the sassafras trees for a refund, and the damaged Dawn Redwood for a new Dawn Redwood replacement.

I have not received my refund. It is now October.

I received a package yesterday, expecting to find my Dawn Redwood replacement tree, instead, it was a BOXWOOD BUSH!

A possible 5 ft BUSH substituted for a possible 70 ft TREE!

In my telephone call and written complaint/return to the company, I asked the simple question:


“Wouldn’t you be disappointed if you ordered shoes and the catalog company sent underwear instead?!”

Where is my refund?

Where is my Dawn Redwood tree?

Product or Service Mentioned: Burgess Seed And Plant Company Sassafras Tree.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Deliver product or service ordered.

Burgess Seed And Plant Company Pros: Catalog variety, Variety.

Burgess Seed And Plant Company Cons: Wrong item, Did not receive promised refund.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Burgess Seed And Plant Company Reviews

  1. 143 reviews
  2. 54 reviews
  3. 22 reviews
  4. 8 reviews
  5. 7 reviews
Burgess Seed And Plant Company reviews