I am in the process of sending back a 2nd order.
In an August 14, 2019 order, sassafras trees were substituted for birch trees (without my previous knowing) and one Dawn Redwood tree was damaged in shipping. When I called Burgess, I was told I could get my money back if the substituted trees were not acceptable.
This was not acceptable. Sassafras trees are not similar to birches.
With my shipping label, I returned the sassafras trees for a refund, and the damaged Dawn Redwood for a new Dawn Redwood replacement.
I have not received my refund. It is now October.
I received a package yesterday, expecting to find my Dawn Redwood replacement tree, instead, it was a BOXWOOD BUSH!
A possible 5 ft BUSH substituted for a possible 70 ft TREE!
In my telephone call and written complaint/return to the company, I asked the simple question:
“HOW CAN I RECEIVE THE ITEM I ORDER!?”
“Wouldn’t you be disappointed if you ordered shoes and the catalog company sent underwear instead?!”
Where is my refund?
Where is my Dawn Redwood tree?
Product or Service Mentioned: Burgess Seed And Plant Company Sassafras Tree.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Deliver product or service ordered.
Burgess Seed And Plant Company Pros: Catalog variety, Variety.
Burgess Seed And Plant Company Cons: Wrong item, Did not receive promised refund.