I called in September and they said the plants were on their way, I never got them, I been e-mailing back &;n; forth to them the month of October and finally asked for a refund of $62.87 that they charged to my credit card on July 23, 2020. They refused to give me a refund and now on October 29th they decided they were going to ship the plants when in Minnesota we dont plant this late we have been having snow and real cold weather.
I text again and now they are telling me they could not stop the shipment so I can pay postage and sent the plants back to them and then they will process a refund, which I asked for the first part of October.
I think I will call my credit card company and have a chat with them to see what they recommend to do about this company. I sure will never order from them again or recommend them to anyone.
User's recommendation: Never order from Burgess.
Monetary Loss: $63.
Preferred solution: Full refund.
Burgess Seed And Plant Company Cons: Never ship plants and refuse to send refund.
Thank You for Your Reply! We are processing your message.