I mailed them the dead plants with the original packing slip and an explanation. I paid for the return out of pocket.
I followed all their rules regarding refund for dead plants. After weeks of silence I emailed an inquiry. Eventually I was sent an email by a Ms. Phelps who told me that I don't qualify for a refund because these plants from a "replacement order".
This was a total lie. Half the plants from the original order were dead dry upon arrival. According to Burgess own rules I qualified for a refund. These people are untrustworthy, as they lie and do not follow their own rules.
They also pretended to have a hard time finding my order. This a total scam and they should not be in business!
Product or Service Mentioned: Burgess Seed And Plant Company Plant.