We ordered 120 plants that were supposed to be dormant. These are a very tiny plant which came to us with no sign of life and never did one plant come alive.
The site was well prepared by us and we are senior, highly experienced gardeners & farmers. I called them - the number is a call center only, never the real people behind the company & was told to write a letter. I sent the letter with quite a few of the tiny plants, actually just a root, and proof of purchase. The return letter was poorly written and an insult to the situation overall.
I called again and the lady further explained how limited the call center is to be of further help.
I give up, it's over $60 wasted and lots of work. Don't buy from these people!
Product or Service Mentioned: Burgess Seed And Plant Company Red Creeping Thyme Plant.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $65.
Preferred solution: Full refund.
Burgess Seed And Plant Company Cons: Dead plants no refund.
Location: E Hamilton Rd, Bloomington, IL 61704, USA