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Bad experience.....wrong plants shipped

1.2
Details
Burgess Seed And Plant Company - Bad experience.....wrong plants shipped
Burgess Seed And Plant Company - Bad experience.....wrong plants shipped
Placed an order early April. Bad delivery time - the order arrived mid June while it was 92degrees out ( should have been shipped for early spring planting or late fall for winter planging) Sent wrong plants- blue spruce tree was normal white pine tree. Weeping willows were Rose if Sharon bushes. No answer from customer service. Do not recommend this company for your supplies - buy local instead.

User's recommendation: Do not use.

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ID
#2102627 Review #2102627 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Cons
  • Customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
Good thing I didn't rely on this company for my garden because nothing grew that they sent me. The seeds I received never came up, so I had to replant using Gurney's seeds and plants and guess what they grew. I will never order from Burgess again two years in a row...
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1 comment
Ogden
#1928295

I have written 3 times with a request for replacement plants. The first time they said they were sorry I hadn’t sent them the original shipping label, but I had.

The second time they said they had no record of receiving my shipping label which was enclosed again and resent in the second mailing. I attempted to scan and email the request again. They said they couldn’t open the pdf file because it was a “security risk.” I then confirmed the mailing address, and mailed the request for the third time. A month later I checked in, and they claimed they had no record of receiving the 3rd letter.

I asked them if I could fax the letter.

No response yet. My experience- 6 months so far -and counting.

ID
#2084135 Review #2084135 is a subjective opinion of poster.
Cons
  • Poor quality of items and lousy service
Loss
$77
Preferred solution
Full refund

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Verified Reviewer

I am trying to place a new order

1.4
Details
You keep referring to my past order- received and paid for. This a new order and you do not seem to want to place it. or maybe you have and i don't know it. PLEASE contact me at 509 922 ****- Larry Snyder - 13214 E Saltese Ave - Spokane Valley, WA 99216

User's recommendation: DO not place orders with your on line sercice.

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ID
#2083810 Review #2083810 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Customer Care
Cons
  • Lots ----no phone service
Loss
$30
Preferred solution
Deliver product or service ordered

No reply from last email

Sent check # 8683 dtd 4-25-2020. I am waiting for a response to this email and better yet I would like to receive my merchandise summer will soon be over this has been the worst experience of a mail in order.Teresa
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ID
#2076139 Review #2076139 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$52
Preferred solution
Deliver product or service ordered

Status of order

1.9
Details
on the year warranty, it states to send in original packaging as proof of purchase and a written statement of what needs to be replaced. Did as requested. No feedback and the phone lines are always busy. Can't contact anyone to find out if replacement trees are coming or when they are coming. out of 13 three only 4 are alive.
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ID
#2068050 Review #2068050 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
1.4
Details
Order 131**** placed Mid May - aware of delays due to covid. Package received 7/18. They shipped Peonies in July too late to plant in SC. The packing label stated Ranunculus Mix was included. They instead sent Tiger Flower not nearly the same type of flower. It will...
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ID
#2067084 Review #2067084 is a subjective opinion of poster.
Location
Summerville, South Carolina

Undelivered and unredeemable merchadise.

1.8
Details
The company unfortunately has a nice scam going. Ordered a plant. They responded: "Despite what our catalog said, we can't send it to your state. But here's a coupon you can redeem on your next order." But to use the coupon, I have to pay a $9.99 S/H charge. For the privilege of paying for them misrepresenting the availability of their product originally. Plus many of their products are overpriced and can be obtained locally at less cost.
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ID
#2066953 Review #2066953 is a subjective opinion of poster.
Location
Manhattan Beach, California
Loss
$12
Preferred solution
Let them keep my money since I do not wish to do business with them.

There is no customer service. Phone does not work e-mail a joke

1.0
Details
I ordered seeds no plants expecting to get them faster because in that way I did not have to wait or take my chance receiving plants in bad shape because there are some delays with the mail. I was wrong, situation is worse than expected; four weeks later they said order was is process two weeks after that we are still waiting. My gift now ....is a nightmare my sister still waiting. Look for a different NO messages.

User's recommendation: Look for other company.

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ID
#2062373 Review #2062373 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Seeds
Cons
  • Bad service
Preferred solution
Deliver product or service ordered

Plants died. Customer service did not replace.

1.0
Details
The plants I received promptly dies even with perfect care. Customer service via phone took days and days to reach and then they instructed me to return item w/original paging which I did. Then they sent back my note AND the original packaging and instructed me to write exactly what happened. Which I did. I have emailed repeatedly and to this date have not received a replacement for the 2 dead plants. I make my living professionally as a gardener. I would not order from Burgess unless you want dead or dying plants and zero customer service.

User's recommendation: Do NOT order from this company. Try your local garden center.

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ID
#2061786 Review #2061786 is a subjective opinion of poster.

Impossible to reach by phone or internet

1.0
Details
Tried calling by phone and then through the internet. I got a busy signal whenever I called I tried the internet but never got thru.It has been an impossible effort.
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ID
#2060434 Review #2060434 is a subjective opinion of poster.
Pros
  • There are no pros with this unethicasl company
  • Price and quality of plants are good
Cons
  • Impossible to reach by phone or internet
Preferred solution
Ease for communicating with the company

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terribly unprofessional company

1.0
Details
This company just sucks, ordered two separate orders and they never arrived. Contacted the company via email because nobody ever answers the phone there and after emailing several times they replied with only "I'm sorry we cancelled your orders." That's it, nothing else. I'm going to have a literal blast talking bad about this company every chance I get. They don't deserve any kind of star, maybe a void like a black hole

User's recommendation: don't order from this company.

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ID
#2057600 Review #2057600 is a subjective opinion of poster.
Pros
  • There are no pros with this unethicasl company

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Verified Reviewer

Couldnt get thru on the phoned,it just kept ringing.Why dont yu call me 171* 996 ****

got an order from you;some of the order dead;I returned packing slip as per all of your instructions,and have never heard back from you and cant get you on the phone

User's recommendation: Please call me-phone is always busy by you .my number 718 996 ****.

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ID
#2055262 Review #2055262 is a subjective opinion of poster.
Location
Brooklyn, New York

I have tried to call you and I always get a busy signal..

No matter what time I call the number is busy
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ID
#2053225 Review #2053225 is a subjective opinion of poster.
Location
Farmington, Iowa

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Verified Reviewer
1.0
Details
LET THE BUYER BEWARE...On 4/15/20, I ordered 4 plants including shipping for $43.95 (order number 128****) from Burgess that were received on 5/23/20. One plant did not bloom and one plant sent was the wrong plant. You can not contact Burgess via telephone. You can not...
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ID
#2047535 Review #2047535 is a subjective opinion of poster.
Loss
$23
Preferred solution
Full refund

I HAVE CALLED MANY TIMES ALWAYS BUSY SIGNAL OR ELSE A RECORDING STATING'THE OFFICE IS CLOSED' AND IT IS STILL DURING THEIR WORKING HOURS THAT IS ON THEIR RECORDED MESSAGE.

1.0
Details
I HAVE CALLED MANY TIMES ALWAYS BUSY SIGNAL OR ELSE A RECORDING STATING'THE OFFICE IS CLOSED' AND IT IS STILL DURING THEIR WORKING HOURS THAT IS ON THEIR RECORDED MESSAGE. HOW CAN YOU HAVE A BUSINESS AND NO ONE MANNING THE PHONE???????
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ID
#2047388 Review #2047388 is a subjective opinion of poster.
Cons
  • No customer service
Preferred solution
ANSWER THE PHONE