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Unanswered phone numbers, no refund, no order

I have ordered 2 separate orders from them for over a $100 and haven't received the ordered. Can only get a hold of them through email, all phone numbers found ring busy. Asked for refund but have not received a penny. No replies.

User's recommendation: Do not order from them, you will regret it.

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ID
#2497343 Review #2497343 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Tomato Plant
Cons
  • Delivery
  • Impossible to reach by phone or internet
  • No deliverly
Loss
$120
Preferred solution
Full refund

Burgess seed failed to ship/delliver my order. I repeatedly call the number (over several weeks) on the catalog that I used to place the order and only get a busy signal.

I was able to quickly place my order and Burgess did not hesitate charging me for the undelivered product. Issue is they failed to ship; Now there is no phone access becuase their line is interminably busy. There is no customer service available to track order and / or request refund.

User's recommendation: Do not rely on Burgess to fulfill your seed and plant orders. If there were a lower rating than 1 star I would apply it.

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ID
#2497234 Review #2497234 is a subjective opinion of poster.
Location
Boise, Idaho
Preferred solution
Full refund

All 3 phone lines busy for more than a week from opening to closing times

want to place new order and status of old order not received yet have been trying dozens of times per day for a week

User's recommendation: wodering if they are still in business???

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ID
#2496402 Review #2496402 is a subjective opinion of poster.
Location
Syracuse, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I ordered a 5 in 1 collection:1 pear with 5 varieties, 1 apple with 5 varieties, I fruit cocktail with 5 grafted fruit varieties; I additionally purchased 1 peach with 5 varieties as an add-on. Arrived in March- Kept in Garage- due to predicted killing freeze. Have...
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ID
#2495878 Review #2495878 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

I have tried to place an order for a week and yet always rang busy. Others revewed dead plants and payment not refunded.ad plants and hard to return and get their payment returned.

Sad state of affairs. Glad I found out you would not return payment for dead plants. Its time to sell the business if You can't run it.

User's recommendation: Don't bother with this company.

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ID
#2495861 Review #2495861 is a subjective opinion of poster.
Location
Corydon, Indiana

About my order

Want to find out where my order is. It is time to get at least the strawberry plants going. I ordered two pyramid specials, two elderberry plants, yard long bean seeds along with other seeds and other plants. It was a large order and would like to find out where it is. Thank you.

User's recommendation: I have spread several times about your company and beautiful plants.

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ID
#2494436 Review #2494436 is a subjective opinion of poster.
Preferred solution
Find where my order is

No answer on phone calls

Been trying every number with no ring. Always busy. Please contact me 904-803-**** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#2494304 Review #2494304 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Tomato Plant
Preferred solution
Price reduction

Can't get a reply from the company

Ordered items on Mar 4. It's April 7, no plants. Tried to call, get busy signal every time. Sent email- no response. I'm worried that I won't get my items in time for planting.

User's recommendation: Shop locally.

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ID
#2492786 Review #2492786 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Line always busy

I have been trying to call this company for the last 4 hours. It always says ... line busy. I can't even get to the company's website. I placed a order in February and was told it would be shipped in spring. I'm still waiting and it's now April 6.
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ID
#2491684 Review #2491684 is a subjective opinion of poster.
Location
Truckee, California

About my order

My order has not been received it was place on 3/9. On website it says I dont have order. I was emailed a receipt
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ID
#2491228 Review #2491228 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$65
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wanting to know if my order has even been filled?

Update by user Apr 05, 2021

i either want to know if they are sending my plants, refunding $111.71 or if i need to buy they at a local nursery?

Original review posted by user Apr 05, 2021
i want my plants asp, while they are not dead. i ordered them the first of april, the weather is in the 80's. what is the problem? i have not heard a word or e-mail from you. even tho i ask for one. the phone is always busy every time i try to phone. i am thinking SCAM i ready to report your company.

User's recommendation: don not buy.

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ID
#2490082 Review #2490082 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Cons
  • Never hear from them
  • No way to get a hold of them
  • Phone is buzzy signal
Loss
$112
Preferred solution
Deliver product or service ordered

No recibi

Ordered since Marzo they took my money and no product phone dosent work is busy all the time email like 2 time pr week no response
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ID
#2487380 Review #2487380 is a subjective opinion of poster.
Location
Sarasota, Florida
Loss
$155
Preferred solution
Full refund

I ordered some plants several months ago and never got them and this stupid company keeps its phones off the hook all the time so you wont call them to complain about their *** *** company

YOU ORDER SOMETHING AND THESE *** DON'T BOTHER TO SEND YOU THE ORDER OR LET YOU KNOW WHAT THE *** IS GOING ON !!!

User's recommendation: FOR BURGESS TO GO TO *** ***.

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ID
#2485054 Review #2485054 is a subjective opinion of poster.
Preferred solution
Full refund

Terrible experience

Ordered in January 2021, and they charged my credit card immediately. After calling 9 times, I finally tried one of the customer service numbers on their website -- which leads you to a hearing aid company, who was helpful by giving me the number of the nursery where shipments are made, who then connected me via phone with Burgess. They couldn't tell me anything about the status of my order. Terrible company.

User's recommendation: Do not order from Burgess.

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ID
#2484166 Review #2484166 is a subjective opinion of poster.
Cons
  • Are a scam
Loss
$59
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied

I ordered in mid January and my credit card payment was processed 2 days later. Still have not received my seed order which included several items I wanted to start early in my greenhouse and now it is too late. This is the first year I ordered from Burgess. Prices were so good in the catalog and they offered organic seed so thought I would give them a chance but very disappointed, wish I had checked these reviews before ordering Have sent 2 emails with no reply and line is always busy when I call.

User's recommendation: Don't order from here, perhaps purchasing at their facility would be OK but I'm not in a position to do this.

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ID
#2475554 Review #2475554 is a subjective opinion of poster.
Cons
  • Shipping delay and wondering if i will ever get it
Preferred solution
Prompt delivery of ordered items and service recovery of some type for the delay