Full month with no order and no responses to emails and their customer service number is always busy. Trying to cancel order but looks like I'll have to dispute it through my credit card company as I cannot get hold of anyone at the company. Update: Finally able to...
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ID
#1253498 Review #1253498 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - Still waiting

Ordered plants first or march shipped 2 weeks ago I live 1 hour away still haven't received they sat in mo then wis now il don't expect any life
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ID
#1252718 Review #1252718 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - When can i get my plants I ordered

I placed and paid for an order April 20 and still have not received it. I have tried every day to call and all I get is a busy number. Would like to know if I’m going to receive an order or if I need to turn this over to the attorney general.
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ID
#1252044 Review #1252044 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Problem with delivery

Burgess Seed And Plant Company - Don't buy from them

Placed an order a month ago. Process should only take 2/3 weeks. When I contacted the company to check on the status of the order the response I got was "your order will be shipped as soon as the items are available." That tells me nothing. Other seed companies are able to reliably tell me when my items will be shipped. This company can't do that. It offers the customer no way to track their order or shipment. Customer service has been poor. I will not purchase from them again. I encourage others to do the same. There are MANY seed companies out there who can keep their customers informed and who have much better customer service.
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ID
#1250725 Review #1250725 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - When can i get my plants I order

When am I going to get my asparagus. I would like soon as possible
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ID
#1249865 Review #1249865 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - Stupid old man.

I ordered my plants,bushes, seeds, and bulbs middle of last month. I called to make sure they received the order, and to get an approximate shipping date. I was told to expect 2-3 weeks. I was told i would know their being shipped when the money comes out of my account, so cool. They took my money over a week ago, my growing season is here right now. And now they tell me they have no idea when it will be shipped. *** i was going to make another order this year so as to make sure that next year i would have food coming out of my ears, because we have so many needy families and i feel the need to help feed others in my small town, especially our seniors. They blame the weather, and farmers. Why, when everyone else KNEW!!!!! that a prolonged winter would mess things up didn't they make other arrangements. I sure as *** had to when my customers ordered something that my main supplier was out of it. They say i can cancel my order, but i read it may be weeks to maybe get my money back. I didnt want the money. I WANT MY FOOD. now. My growing season is 90 days, not 190. I have to start everything in my house so that it will ripen before first frost. Not this year. What the *** am i going to eat this winter, the friggin weeds out of my yard! I mean i do that anyway, but i dont grow enough weeds in my yard to put away for a long winter. I will never buy from them again. I am forced retirement, so fixed income. I try to grow most of our own food, or perma-culture it. Their first LIE was they wont take money till ready to ship. They took money, no plants. We ship when planting season is ready in your area, i started planting trees beginning of last month. Second LIE. the third lie was 2-3 for delivery of trees, bushes, bulbs, and seeds, now they have no idea when, or if they'll ship in time for me to plant. We have two weeks of cool planting season, then gets real dry, and real hot. Very hard on baby plants. I feel like the stupidest moron to save up my money to get a communities worth of food, just to be lied too, used for their own means, and be mistreated just because i was foolish enough to trust the same people my folks, and grandparents trusted. No time left to rescue most of my growing season. If i could ruin their business the way they've ruined my winter food preparation i sure as *** would, but how. Do not buy from them. DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!?
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ID
#1247230 Review #1247230 is a subjective opinion of poster.
Location
Bloomington, Illinois
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue
Placed an order on website but it kept crashing. Called C/S and was greeted with a delightful lady who was worth calling 5 times getting a busy signal. She took my order with enthusiasm and professionalism it was shocking to speak with such a decent human being. Then...
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ID
#1244548 Review #1244548 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - Products not shipped

Update by user May 05, 2018

plants finally received, packaging very minimal, trees are just coming out of dormancy, strawberries have zero green on the crown, but they are tough so we shall see. I suggest contacting your credit card company if you don't receive your goods, it seemed to get a quick response. Still very late in the year to be planting young trees, but at least there is hope.

Update by user May 04, 2018

2 days after contacting my credit card company I get an email today saying my plants have been shipped. Later I get a NASTY email from them saying they never stated they ship in March or April (it's right on my invoice, and operators also told me so).

I will update again IF I ever receive my plants.

This is not only the worst seed/plant company I have ever dealt with (been gardening nearly 50 years), it very well may be the worst company period I have ever dealt with. PLEASE, do yourself a favor order from another company, any company, buy at Walmart, anything but them

Original review posted by user Apr 30, 2018
placed an order for strawberries, *** Willow and cherry trees in January, card was charged right away. Their invoice states they start shipping to my area in MARCH. As of today, April 30, 4 phone calls, numerous emails and still no valid reason why this order has not yet shipped (to the south I might add). "Preparing to ship", suppliers are late, the weather isn't right. The operators have been polite, but have no clue. I feel bad for them actually. Email replies have been a form letter. I had read the not too flattering reviews of this company, but took a chance on a $60 order. Have to wonder why they are still in business.
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ID
#1244300 Review #1244300 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Pros
  • Operators were polite
Cons
  • Bad to do business with
Reason of review
Problem with delivery
Loss
$52
Preferred solution
Full refund

Burgess Seed And Plant Company - I have not received my $300.00 order nor can I get my money refunded.

I have tried to contact them many times. I did get the customer service department by phone twice, where they say they only take orders. They said they did not have my items in stock and could not tell me when or if they would have them in stock. When I said that I then wanted to cancel my order they said I would have to contact them by email, they could not do that. I have tried many times to contact them by email and the return emails are only asking me for more information or saying it has been sent to another department. Thus far, no product and no refund. At this point, I don't want the product, I only want a complete refund. I feel anything product they try to send me will only be less that quality and not worth planting. But now when I try to call the only number available to call it is always busy, any time of the day or night.
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ID
#1243212 Review #1243212 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$287
Preferred solution
Full refund

Burgess Seed And Plant Company - Extremely long delivery time

Well over a month ago I placed an order for Strawberry plants. This time of year I expected to receive them within 2 to 3 weeks. I have not received them yet. I have called two times and the service desk cannot give me any details when to expect the delivery. They say due to bad weather at their location they cannot dig the plants. I just happened to read reviews on their service and I was shocked at all the bad reviews and most were for extremely long delivery times. And I told the service person about the reviews I read. Their sale prices were good but I doubt I will ever place an order with Burgess again
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ID
#1233575 Review #1233575 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Problem with delivery
Loss
$38
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - Terrible Experience With This Company

Charged my credit card 160.00, could not get in touch with this company for 4 weeks to get the status of my order. Phone number ALWAYS busy. Emailed them and never got a response. Finally had to contact my credit card company to contest the charge. I ordered a variety of perrenials and shrubs to add to my garden. Got tired of waiting to get an email or anything that let me know the order was being processed, or on its way. I have never before dealt with a business where it is impossible to talk to anyone. Obviously, I will never do business with this very weird company again. E. Davis
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ID
#1231595 Review #1231595 is a subjective opinion of poster.
Location
Bloomington, Illinois
Service
Burgess Seed And Plant Company Shipping Service
Pros
  • Catalog selection
Cons
  • Impossible to get my delivery nor was i able to reach anyone
Reason of review
Problem with delivery
Loss
$158
Preferred solution
Full refund

Burgess Seed And Plant Company - Slow as dog *** shipping takes one month to get order.

Order 1 month get it a month later come on slack ***
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ID
#1226398 Review #1226398 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - Outright scam.

Ordered $175.00 worth seeds plants etc some four months ago. Waited and waited for my order. Finally received "certificate" for the amount ordered. Called and called for three days and finally got a person on the phone (spoke little English) and was told to send the certificate back for a refund. Its been over four weeks now and no refund. Today I received a package (billed for 69.00) of plants that are on their last breath. Still no refund. E-mailed the co today and hopefully can place in small claims court for a judgement. I'm contacting all the companies that they sent certificates (gift certificates) in their order and providing them with facts about this company, so that hopefully others will know what is going on. Wish I had read their reviews first.
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ID
#1223784 Review #1223784 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - A horrible business

last year I placed an order with Burgess Seed, the order was never filled. the company never returned the $67 order. Their Customer Service is terrible. They are the most disrespectful group to deal with. I sent letters, emails and called to get nothing. I placed orders with Jung and Gurneys to have them filled and shipped in one week. these plants are doing fine. Why is the Illinois Attorney Generals office not stepping in? Customer Service says they never received my request for money back and yet it is on all my emails sent to them. Hey Illinois Attorney General, please check out this business, they make Illinois look really bad. They are nothing but thieves!
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ID
#1209525 Review #1209525 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
all the above
Loss
$67
Preferred solution
Full refund

Burgess Seed And Plant Company - BUYER BEWARE--catalog is misleading

Plants & trees are not sent! They are roots, twigs or dried foliage. Bulbs are as expected. After contacting the company, I was asked did I expect to receive a tree or shrub? My response: not a full grown but more than a twig. When I wanted to cancel the items that weren't shipped & won't be available until Spring 2018, I was told to write a letter. WHY?!!! They didn't ship & I shouldn't be charged for items I didn't get!! It'll be interesting to see if the items I did get will last until spring. Wish I read reviews first!!!!
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ID
#1123300 Review #1123300 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Return, Exchange or Cancellation Policy