Burgess Seed And Plant Company - No Customer Service

I ordered 36 Creeping Red Sedum. On 03/20, my order arrived and I only received 36. On the same day I contacted by emailed along with a copy of the shipping label. They replied that they are processing my shortage. Then on 03/26, I emailed again asking about the status. On 03/27 they replied that they were still processing and for me to contact them next week. This is the poorest excuse for customer service that I have ever experienced. All they care about is getting ones money and then they do not care.
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ID
#1501552 Review #1501552 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Pros
  • N a
Cons
  • Poor quality of items and lousy service
Reason of review
Poor customer service
Loss
$27
Preferred solution
Full refund
I made an order with this Co, on 1-13-19 of $522.00 they have taken my $$$ but have not delivered my product, I did get one box that had been opened and I'm not sure what all was to be in it. I have tried to make contact with them by E-mail and phone five times and not...
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2 comments
#1693381
Shopping Expert
According to the Burgess Seed and Plant Company Terms and Conditions, if you are not satisfied with any product, you may return it together with the original shipping label within one year of receipt for a free replacement.
For a refund of the purchase price, you should return the item and the original shipping label, with the correct postage affixed, within 14 days of receipt.
Please note that each order is processed within 1-2 weeks. Seeds and Merchandise are normally shipped as soon as processing is completed.
If you need any assistance with your order, you may contact Burgess Seed and Plant Company Customer Service directly via Contacts tab on Pissed Consumer.
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ID
#1491406 Review #1491406 is a subjective opinion of poster.
Location
Sunset, Texas
Service
Burgess Seed And Plant Company Shipping Service
Cons
  • Fact that did not ship my stuff
Reason of review
Problem with delivery
Loss
$522
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - Worst company ever

I placed an order in may, that i never recieved. They refuse to give me a refund. This is illegal and they dont seem to care. I guess my next move is call my state atorney general
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ID
#1350022 Review #1350022 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service

Burgess Seed And Plant Company - Go elsewhere to buy your plants

Plants were ordered in April 16, 2018. Cancelled May 21 because it was getting too hot and dry in Texas for plants to survive. Package still shipped three days later, rather than cancel. Delivered in last part of May. I refused the package without opening it . On June 13, I asked for a refund. Burgess said they had no record of return. I sent them the receipt for the return. I got no reply. I waited until June 26 and called customer service to ask about refund. After customer service person answered and I explained problem, I had to wait about 5 minutes while she checked on order status. Customer service person came back on and said the refund was in process. I asked her why I had not received an email to that effect and she said she did not know why, but she had heard that complaint from other people. I finally got refund (less shipping) on July 9. Still no correspondence from Burgess, other than refund. Order should have been cancelled in May as requested instead of being shipped. Will NEVER again order from this company with such HORRIBLE customer service.
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ID
#1300448 Review #1300448 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Burgess Seed And Plant Company - Terrible Chstimer Service worst ever!
It took 6 weeks to receive the bushes I ordered. When I finally received them the package was slit open and done contents removed. Planting guideline never received. Called company and they said I HAD TO RETURN their stupid label. Insult to injury. Imagine that long...
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ID
#1286042 Review #1286042 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Problem with delivery

Burgess Seed And Plant Company - Not good!

i ordered a plant and was told it shipped out May 29. After tracking it i found they say it was delivered to me on June 2. But....it was not!! After reading all the reviews Im beginning to think i may never get it! Any suggestions?? Ive called for two days ans they tell me the computers are down so they cant help me. I wish i never would have ordered from them! I wont again!
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ID
#1282776 Review #1282776 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Problem with delivery

Burgess Seed And Plant Company - One and done

I ordered over $50 worth of seeds from this company at the end of April 2018 hoping to have them by the end of May, and the money was drawn from my account at the beginning of May. That did not happen even though they say allow 2 to 3 weeks for shipping. My seeds never got sent out until I sent them an email asking where my product was. Also, almost $10 worth of seeds was not sent and i was not notified until a week after i emailed them. This company tells nothing but lies and is extremely unprofessional. I DO NOT recommend this company for any one.
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ID
#1272077 Review #1272077 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - Absolutely awful! Had to file dispute

6 weeks with no plants and finally got a response after I filed a dispute with the bank. They said they were unable to stop shipment and I could pay to return them. Avoid this company at all costs!
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ID
#1269600 Review #1269600 is a subjective opinion of poster.
Location
Bloomington, Illinois
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - Am I going to ever get my order?

Placed an order online well over a month ago. Website said please allow 2-3 weeks for processing. Well, its almost 6 wks later, still nothing. Worst online experience ever! You can cancel your order if you write them a letter??? Who writes letters these days. If they can run a website and take credit card payments they can certainly take a cancellation request over the phone or by email. Get with the program! Will never order from them again. Wondering if I will ever get my order or if I should buy locally so I have a garden planted before its too late in the season. Wish I would have read the online reviews before I decided to order with them. How are they still in business???
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2 comments
#1493715

I am in the exact same boat that you are. I had to email the company asking where my order was and to get a tracking number. I suggest you do the same if you havent already.

#1491765

Wish I would have read reviews prior to ordering also. Planning a garden and now I think I will just buy local and attempt to write a letter to cancel my order.

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ID
#1269218 Review #1269218 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - Not good! Will not Oder from them again!

Ordered plants a month ago Have not gotten them. Tried to check on status and line is always busy. Customer care is awful!
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ID
#1267302 Review #1267302 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Problem with delivery

Burgess Seed And Plant Company - Never buy from them.

Order over two months ago. Never received items. Phone always has a busy signal. They don't repond to email. They have my money but never sent products.
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ID
#1256994 Review #1256994 is a subjective opinion of poster.
Location
Bloomington, Illinois
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - Tomato plant order

I ordered tomato plants on January 18, 2018 to be shipped April 15, 2018. After several emails and phone calls, I finally got to talk with a person. The lady told me to send an email, stating I wanted to cancel my order, Which I sent an email and went on the Burgess web site and sent them a email. The lady told me due to the bad cold weather, they could not send the tomato plants, that they would freeze on the delivery truck. I cancelled my order on May 2, 1018 and on May the 9th they sent the plants by USPS, which I refused them. The box looked the size of about 4 plants. the order was for 20 plants. No way could they get 20 tomato plants in that small box. I have requested and credit on my card but not have received it yet. From reading other reviews, I will not order anything else from Burgess. Those reviews were real bad, Wish I had read the reviews before ordering.
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ID
#1255584 Review #1255584 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue

Burgess Seed And Plant Company - Disappointed

Order around $60.00 worth of plants. They have never arrived. I have emailed several times asking for tracking number, arrival time. But they just said they are busy and plants are going out as soon as possible. They told me to hold on to the label for the 1 year guaranty. If i do get any plants, i'm worried they will just be dead and then i'm going to get the run around with the returns. Seems like a big scam.
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ID
#1255268 Review #1255268 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Bad quality
Sent 2nd and was told they would ship missing plant. Have to send dead plants back with original invoice for replacements. Still have not received missing plant. Accidentally reached a live person by phone and was advised to send original invoice, dead plants and a...
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ID
#1254755 Review #1254755 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Burgess Seed And Plant Company - I have never waited so long in my life, for my order.

Attention gardeners unless you can wait a month or more. Do not order from this company. Cry
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ID
#1254587 Review #1254587 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue