Burgess Seed And Plant Company - Bad experience.....wrong plants shipped

1.2
Details
Burgess Seed And Plant Company - Bad experience.....wrong plants shipped
Burgess Seed And Plant Company - Bad experience.....wrong plants shipped
Placed an order early April. Bad delivery time - the order arrived mid June while it was 92degrees out ( should have been shipped for early spring planting or late fall for winter planging) Sent wrong plants- blue spruce tree was normal white pine tree. Weeping willows were Rose if Sharon bushes. No answer from customer service. Do not recommend this company for your supplies - buy local instead.

User's recommendation: Do not use.

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ID
#2102627 Review #2102627 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Cons
  • Customer service
Loss
$100
Preferred solution
Let the company propose a solution

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Verified Reviewer

Burgess Seed And Plant Company - Never received order for May 30

1.0
Details
Well people they came dead. Tried to revive them but no use. Sorry I chose your company so far away. Could have been the post office fault, don't know. Wish they would have made it

User's recommendation: disappointed but with the virus it's understandable everyone is having difficulty.

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ID
#2039614 Review #2039614 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Cons
  • Shipping delayes
  • Takes forever to get your seeds
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Burgess Seed And Plant Company - Thieves

1.0
Details
I bought plant covers (gardening supplies) and after hearing NOTHING for a week re: shipping I emailed and cancelled the order. April 6th they verified cancellation yet 2 days later they billed my credit card $114 and change. I tried calling them for a week several times a day, during their regular business hours and ALWAYS got a busy signal. Ive received NOTHING from these people but headaches. Do a Google Maps search of their address and youll see theres not even a building associated with their address. I wish Id done due diligence before ordering. Learn from my $$$ mistake and NEVER do business with these crooks.

User's recommendation: Run Away.

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ID
#1882211 Review #1882211 is a subjective opinion of poster.
Location
Fresno, California
Service
Burgess Seed And Plant Company Shipping Service
Loss
$114
Preferred solution
Full refund

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Verified Reviewer

Burgess Seed And Plant Company - Dry plants receive

1.0
Details
Burgess Seed And Plant Company - Dry plants receive
i receive today the shipment of my 24 different plants,like: blueberry ,blackberry,raspberry. From all this plants(miniature plants],only 2(two) were alive. I can not contact them on the phone to.

User's recommendation: I recommend to everyone to stay far a way from this company.

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ID
#1873956 Review #1873956 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Loss
$250
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - Rip off!

1.0
Details
We ordered 20 trees. Received 1/2 of the order of the of 10 we received, only one appears to be among the living. Cannot get through to complain or find out about the other 10! Don't buy from this company!!!!
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ID
#1861703 Review #1861703 is a subjective opinion of poster.
Location
Conway, Arkansas
Service
Burgess Seed And Plant Company Shipping Service

Burgess Seed And Plant Company - Check on plant order

would like to know when I can expect my order

User's recommendation: need to have more phone lines to speak to someone.

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ID
#1860595 Review #1860595 is a subjective opinion of poster.
Location
Millville, New Jersey
Service
Burgess Seed And Plant Company Shipping Service
My original shipping address was 181** **th Avenue Nunica, Mi 49448. Apparently, the shipping was delayed. When I realized that the order was going to be delayed, I called Burgess and talked to Wendy. I explained to her that the shipment had to be sent to another...
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ID
#1683716 Review #1683716 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Cons
  • Poor customer service
Reason of review
Problem with delivery
Loss
$94
Preferred solution
Full refund

Burgess Seed And Plant Company - They delivered

5.0
Details
We received own order today , So we are happy now.
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ID
#1681870 Review #1681870 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Pros
  • Every order i have placed with them has arrived complete
Reason of review
Good quality

Burgess Seed And Plant Company - Not received the order

4.0
Details
Julie Clapp ordered dawn redwood tree Sept. 22 2019 Customer No. 02440****.Check has been cashed, have not received the tree. Thank You
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ID
#1680692 Review #1680692 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Pros
  • Every order i have placed with them has arrived complete
  • Catalog selection
Reason of review
Problem with delivery
Loss
$21
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company Reviews

  1. 139 reviews
  2. 52 reviews
  3. 22 reviews
  4. 8 reviews
  5. 7 reviews
Burgess Seed And Plant Company reviews

Burgess Seed And Plant Company - Did not receive items I ordered

I ordered some plants back in March, 2019. when I hadn't receive by May I emailed Burgess asking when my plants would ship. The advised they were starting to ship to Ohio, I never received. I just want my $28.95 back. I would advise anyone not to shop with this company. I never will again.
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ID
#1574988 Review #1574988 is a subjective opinion of poster.
Location
Akron, Ohio
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Problem with delivery
Loss
$29
Preferred solution
Full refund

Burgess Seed And Plant Company - Never received the plants that I ordered

1.0
Details
I ordered some plants in March, 2019. Sent a message to them in May. They stated that shipments were starting in Ohio. Waited and waited and never received. Just sent them an email today, July 2nd to refund my money. We will see how that goes. I am probably out of that money as much as I am out the plants Do not waste your time with this company, just buy local, that is what I am doing from now on. Hope this was helpful
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ID
#1574977 Review #1574977 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Problem with delivery
Loss
$29
Preferred solution
Full refund

Burgess Seed And Plant Company - Poor customer care

1.0
Details
Ordered items in2018 and got wrong items. Do not process order timely. I sent credit certificate but do not recognize it promptly. Very poor customer care.
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ID
#1569220 Review #1569220 is a subjective opinion of poster.
Location
Tyler, Texas
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue
Loss
$18
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - Disappointment and setbacks

I ordered 32 Redleaf Barberry hedge-type bushes on Feb. 13 and dug all the holes for them and put weed block over the areas TEN WEEKS LATER I received a refund and notice those bushes were "not available". I've just been forced to order a new type of replacement bushes and will not know for a long time if they're available. And, I've had to fill those 32 holes and reconfigure for the 24 bushes that I do not know about. The call-center people were very nice and efficient but admitted they could not tell me if the order would be filled. They took the order and the payment. This is *** and disappointing service.
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ID
#1530458 Review #1530458 is a subjective opinion of poster.
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
I ordered on Mar 17, 2019. #1180754. My credit card was charged. This is the second text, no response. They have me address to notes sent at all. No phone calls. Business is not run very well. I WANT LIVE PLANTS OR MY MONEY BACK!!! NOT HAPPY....
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1 comment
Evee
#1670379

File a complaint with your State's Attorney Generals Consumer Protection. I have used it in the past and have always received great results, they go to bat for the consumer.

I provided copies of all my emails that I sent them.

Burgess does not care about the customer, all they want is ones money. A business as this does not need to exist.

ID
#1508806 Review #1508806 is a subjective opinion of poster.
Location
Jacksonville, North Carolina
Service
Burgess Seed And Plant Company Shipping Service

Burgess Seed And Plant Company - Unhappy

3.2
Details
I've tried to contact you multiple days about my order and I keep getting a busy signal. I would love to have my bulbs delivered to me asap. I was expecting them this month.
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ID
#1506726 Review #1506726 is a subjective opinion of poster.
Location
Dyersburg, Tennessee
Service
Burgess Seed And Plant Company Shipping Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered