Burgess Seed And Plant Company - Dishonest business

I ordered a significant number of plants which I planted immediately. Very few of them lived. Burgess said they would replace them if I sent them the original shipping label, which I did. They sent it back to me asking me to give their plants a chance, which I did. I mailed the shipping label back to them and they sent it back to me again and have not replaced any of the many plants they sent that died. Don’t do business with them!
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ID
#1305844 Review #1305844 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Damaged or defective

Burgess Seed And Plant Company - Stole money from me

I ordered in 2016 plants totaling $142.22. I received July 22 plants that appeared dead. I planted them, even though some did not have roots. I called on July 25. The person that I spoke with said to leave them in the ground 21 days. I watered them daily and nothing happened. I called to see what I could do to return them for my money. I was told if I had wanted my money that I should have returned them in 14 days. The person told me to leave them in the ground 21 days, knowing that I only had 14 days if I wanted to receive my money, but they did not bother to tell me that. I sent the plants back to get a voucher for 84.97, not the 142.22 I spent. I asked to return the voucher back to them for my money. I was told to send the voucher back for consideration. We all know that consideration means there is a possibility that the voucher will be returned and not the money. But the problem was and is...here it is 2018, two years later and I have not seen a check or the return of the voucher. Burgess stole 142.22. Plus, shortly after I returned the voucher, I was whelmed with magazines from several seed companies. I guess Burgess not only stole my money, but thought they would make money off my address to other companies. I say....do not buy from Burgess. A person is better off buying from a local nursery so you know what you are getting and know you are getting from a honest company.
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ID
#1294982 Review #1294982 is a subjective opinion of poster.
Location
Bloomington, Illinois
Product
Burgess Seed And Plant Company Plant
Reason of review
Return, Exchange or Cancellation Policy
Loss
$142
Preferred solution
Full refund

Burgess Seed And Plant Company - Worst company I’ve ever dealt with.

Unbelievably poor service. I ordered 195.00 worth of trees, they said they sent them but never arrived. They never gave me any shipping information or tracking numbers and in early June when they were still not here it was too late to file a shipping claim. They supposedly had been shipped early March. Customer service is impossible. I paid for trees and shipping and received nothing. I guess that’s how they treat all veterans.
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ID
#1282854 Review #1282854 is a subjective opinion of poster.
Location
Bloomington, Illinois
Product
Burgess Seed And Plant Company Plant
I have ordered from this company for over 25 years I ordered this year and have not received my order that was placed on April 9 2018 I then sent my order to them with their order form and a check and have not received anything nor did I get my check back nor any thing...
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1 comment
#1589508

Do not do business with Deanne M Alsman, AKA, Deanne M College and any of her dozen internet theft companies and be ready to file a complaint with the Illinois AG and the BBB, maybe federal consumer protection won't hurt either. All of the companies are operated out of an apartment complex or an empty field.

Here is just some research I did in an hour. There must be dozens of pages of her scams on the internet: Deanne M. Colledge, President Fax Number (309) 663-**** More of her fake companies, that are plants, jewelry, etc.

https://radaris.com/p/Deanne/Colledge/ The location of the nursery where I spent $91 dollars on plants is an empty field or apt. complex: https://goo.gl/e4B49e More people she ripped off: https://davesgarden.com/products/gwd/c/3005/0/#b

ID
#1282664 Review #1282664 is a subjective opinion of poster.
Location
Bloomington, Illinois
Product
Burgess Seed And Plant Company Plant
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - Poor service

poor response and service. sent me a credit voucher 12.99 as the rose bush died w.in the year. could not reorder the bush at the time out of stock. I* sent it in this year cancel the voucher said it was we wrong and sent one back for 8,99. they said it could not be use to order any other rose bush but out of stock again. games. I alps send a check and order along with that order for another bush cash it May 17 and have not hear one word about it being send. This was once a really good company , and great rose bushes, so i do not knbe whay hap[pen
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ID
#1282614 Review #1282614 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Order processing issue
Loss
$13

Burgess Seed And Plant Company - Plants didnt grow

Jump through hoops to have everything in writing after verification of my order over the phone?! Yeah. I dont think so. I want a full refund
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ID
#1274692 Review #1274692 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Bad quality
Burgess Seed And Plant Company - Know What You're Getting--Not Worth It
Burgess Seed And Plant Company - Know What You're Getting--Not Worth It
Burgess Seed And Plant Company - Know What You're Getting--Not Worth It
Burgess Seed And Plant Company - Know What You're Getting--Not Worth It
Burgess Seed And Plant Company - Know What You're Getting--Not Worth It
Burgess Seed And Plant Company - Know What You're Getting--Not Worth It
Usually we are smart enough to check ratings before making a purchase, but for whatever reason, we didn't do it this time. We had heard the Burgess name and liked the prices. Whether or not what we bought will live remains to be seen. However, we will NEVER go this...
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2 comments
#1704107
On Behalf of Pissed Consumer Help Center
According to the Burgess Seed and Plant Company FAQ, if you are not satisfied with the received item, you may return it with the original shipping label within 1 year of receipt for a free replacement.
So as to get a refund of the purchase price, you need to return the item and the original shipping label, with the correct postage affixed, within 14 days of receipt.
Please note that each order is processed within 1-2 weeks. Seeds and Merchandise are normally shipped as soon as processing is completed.
If you need any assistance with your order, you may contact Burgess Seed and Plant Company Customer Service on Pissed Consumer.
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ID
#1273773 Review #1273773 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Quality and condition of plants was poor
Company sends dead products, operates their business by internet - Accept orders, payments, send order confirmations and shipping notifications - all via the internet and for their benefit. But when customer receive dead and rotted plants, they claim they are not tech...
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1 comment
#1486736

Took my money the day I sent order in , but 3 weeks still no potatoes. Phone lines are constantly busy, I suspect phone off the hook. Don't waste your money with Burgess Seeds.

ID
#1261213 Review #1261213 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Hiding behind stoneage technology that requires snail mail
  • Dead plants no refund
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund

Burgess Seed And Plant Company - Terrible plants service the same

I Ordered plants in fall. Sticks arrived that were supposed to be trees. No roots. 5 trees ordered and planted. Not one grew. Can't get thru on their phone line. I have called and called. The line is always busy. I have read a number of complaints on other complaint sites and they were not good. I am not sure how they have stayed in business for over a 100 years. I also ordered asparagus roots and not one of them grew either. they are not easy to plant properly. Digging a deep trench and covering the roots. I am not anxious to start over even if I can ever get in touch with them and get them to send me new roots. My counsel is go to your local nursery.
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ID
#1257194 Review #1257194 is a subjective opinion of poster.
Location
Bloomington, Illinois
Product
Burgess Seed And Plant Company Plant
Reason of review
Damaged or defective

Burgess Seed And Plant Company - Order somewhere else!!!!

Do not under any circumstances order from this company. I had some plants that arrived dead in 2017, I followed their return policy and they sent my claim back and said they wanted to see if the plants would come out of it. I waited and this year the plants were obviously dead. I called them for replacements for the plants that I received dead and a couple more that had since died I was told that my warranty expired in April. No plants around my area were budding this year in April so I could not have known they were dead yet. I explained that to their customer service person and their response was "Sorry".
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ID
#1253831 Review #1253831 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Warranty issue
Loss
$50
Preferred solution
Full refund

Burgess Seed And Plant Company - READ REVIEWS DO NOT BUY FROM

I ordered several shrubs in August. Received them in November and planted and cared for them as instructed. They all died but one. If you call them, the phone is busy or off the hook and they will not respond to emails. I rate them a -0 its a scam as far as I am concerned. Initially they greened up because of the nice weather in November but when it got cold they went dormant or so I thought then never greened up again. Its easier to start your own just look it up on youtube and people will help you {{Redacted}}
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ID
#1253761 Review #1253761 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
all the above
Loss
$50
Preferred solution
resend them at a time I can actually keep them alive

Burgess Seed And Plant Company - Bad plants

Plants was broken up and dryed up,they not doing me any good like that.
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ID
#1247729 Review #1247729 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Damaged or defective

Burgess Seed And Plant Company - Dead plants

Burgess Seed And Plant Company - Dead plants
My plants came dead. I never received the Iris bulbs. The woman on the customer service desk told me without the shipping label there is nothing they can do. She told me the only way they could help me was by mail. No calls, no email. I told her I have pictures of the plants when they arrived. She said I would have to send them copies of the payment receipt. I explained since the plants were paid for and shipped they would already have that information. She did not agree. She was not any help. I got the feeling she tells people the same thing every day. They don't want to help anyone after the sale. I want my money back or my bulbs. I will never do business with them again. Terrible company, no customer service.
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Featured
ID
#1078737 Review #1078737 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Plants arrived dead and not my full order
Reason of review
Return, Exchange or Cancellation Policy
Loss
$39
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - DON'T DEAL WITH THIS COMPANY

Takes weeks to ship your order which in my case meant it was way past normal planting season for my plants. The ones that did survive are stunted, way behind growth where they should be at this point in the season. Plants arrived jammed in my mailbox, broken, dry and dead. I placed a considerable order of which 85% did not survive. Emails and calls did absolutely nothing to replace or refund. Staff is clueless when you call multiple times requesting an expected ship date. I will never order from this entity again and will stick with reputable businesses,nurseries who have a history of awesome customer service and guarantee their product. Cannot post pics as it says my files are too large.
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ID
#1060885 Review #1060885 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Damaged or defective
Loss
$30
Preferred solution
Full refund
The IL Attorney General should shut this place down (all 5 "companies" they're operating under).Dead plants arrive weeks after order (I've placed two now), and getting a refund or replacement product is impossible. They've crafted a cunning return policy that forces...
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3 comments
#1457827

I wish I would have read the reviews 69.00 lesson

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ID
#1040069 Review #1040069 is a subjective opinion of poster.
Location
Bloomington, Illinois
Product
Burgess Seed And Plant Company Plant
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund