Burgess Seed And Plant Company - NEVER RECEIVED MY ORDER

on April 4th I sent a check along with my order. 3 weeks later I place d another order using my credit card. Have never received any products or letter telling n me why the delay. I tried calling several times and the line is always busy no matter what time I tried to call. Tried email too no satisfaction.Am going to report to better business.. the fact that my first order was sent from catalog order blank I should have not had address mix up. I live in Arizona and filled out correct info. am really upset as I live on a fixed income am in my 80's and need my product or my money back. Would never order from them again and will tell others the same
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ID
#1909573 Review #1909573 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Fail to ship full orders while charging full price
Loss
$141
Preferred solution
Apology

Burgess Seed And Plant Company - I have phoned and phoned, always busy, are you, or is the way you treat your coustomers.

The roses I ordered are not looking healthy, no life on the plant at all. I would like to talk to a service person, but no one will pick up the phone, or am I using the wrong .1-30*-***-****. Would greatly appreciate some response. Sandt

User's recommendation: MO.

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ID
#1900853 Review #1900853 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Preferred solution
Full refund

Burgess Seed And Plant Company - They delivered

we received the tree, thank you
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ID
#1682901 Review #1682901 is a subjective opinion of poster.
Location
Birdseye, Indiana
Product
Burgess Seed And Plant Company Plant

Burgess Seed And Plant Company - What zone am I in

I live in Jacksonville, Florida; what zone am i in?
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ID
#1649607 Review #1649607 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
My first order with Burgess for 32 hedge-type bushes went 10 weeks before they notified me the product was "unavailable" and issued me a refund. I was furious because my home is on the market and the 32 holes in my yard, along with weedblock, was an unpleasant site. I...
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ID
#1541313 Review #1541313 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Good quality

Burgess Seed And Plant Company - A good way to go out of business

Like others on this site, I have been experiencing similar problems with Burgess Seed and Plant Co. Their phone line is always busy, they do not respond to emails, they do not have a FB page for messaging customer service, and an order placed nearly 1 month ago for seed and plants is still unfulfilled. $92 order and all I got so far was 3 packs of seeds. The website does not offer updates, they don't use email for updates, they don't send you tracking info...poor, poor customer service. A great way to go out of business...I won't order from them again. Next step, disputing the sale on my mastercard.
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ID
#1524062 Review #1524062 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania
Product
Burgess Seed And Plant Company Plant

Burgess Seed And Plant Company - Will not ship order

I have not received an order from 2-1/2 weeks ago. All Customer Service lines remain busy and they will not respond to emails. My resolution was to contact my bank and claim the charge was fraudulent so I could recoup the money. Very sad, used to be a decent company. Mike Perrin
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ID
#1521016 Review #1521016 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Burgess Seed And Plant Company - Don't order anything

Wouldn't take the dead plants back. I told them they were dead. They told me to wait a while to know for sure. Completely scam artists. They send me several books through the year and I throw them away as soon as I get them from the mail. Don't waste your money or your time.
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ID
#1466887 Review #1466887 is a subjective opinion of poster.
Location
Jackson, Mississippi
Product
Burgess Seed And Plant Company Plant
Reason of review
Bad quality
Loss
$64
Preferred solution
Full refund

Burgess Seed And Plant Company - Ripped Off

Purchased a 3 color trumpet angel plant back in the Spring, and promptly planted it. It's 1 color, not 3 as advertised. They sent me a phony replacement certificate, claiming the product(s) have to be returned within 14 days of receipt. This is impossible since you have to actually plant the product and it has to grow over several months, only then learning how you've been ripped off. I would strongly advise potential customers to shop elsewhere, as there are some credible mail order businesses that actually send what you pay for and stand by their product(s). This company is not one of those.
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ID
#1412848 Review #1412848 is a subjective opinion of poster.
Location
Middlesex, North Carolina
Product
Burgess Seed And Plant Company Plant
Cons
  • Did not receive what i ordered
Reason of review
Damaged or defective
Loss
$15
Preferred solution
Full refund

Burgess Seed And Plant Company - Terrible.

Contacted on dead plants, returned laboe and dead plants. Only si they knew I wasn't ripping then off. They sent me my dead plants back. Catalog says one thing on returns and they tell u to allow 14 days to grow. Umm then shipping info says to allow 6 to 8 weeks. Won't give u money back. Send u dead product over n over. Never again. I want my money back. This is not a reputable company.
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ID
#1381864 Review #1381864 is a subjective opinion of poster.
Location
Bloomington, Illinois
Product
Burgess Seed And Plant Company Plant
Reason of review
Bad quality
I mailed them the dead plants with the original packing slip and an explanation. I paid for the return out of pocket. I followed all their rules regarding refund for dead plants. After weeks of silence I emailed an inquiry. Eventually I was sent an email by a Ms....
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ID
#1354705 Review #1354705 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant

Burgess Seed And Plant Company - Not getting service

I bought asparagus as well as Maypops and Thornless blackberries from this company and of everything I bought only 1 thing has grown as stated. My asparagus is doing great, my Maypops, well to put it kindly were looking good the day they arrived and before 12 hours was up 1 of the 2 of them was dead ! And my Blackberries were planted for 6 weeks before 1 of them finally came up from the roots ! All the plants died and 1 root survived. Now I am told by them I have to wait until next year some time before they can ship me any replacements plants ! Their year guarantee is worthless now I have to wait another 8 months before I may get what I already paid for ! I have been in constant contact with them telling them what I was seeing going on . Still after doing everything they ask me to do I get the run around, why can 't they sent me my blackberry plants this fall ? I am totally upset with them and will not be doing business with them in the future. Sad they have my money for 10 months before I may get my plants to see if they will grow again !
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ID
#1332107 Review #1332107 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Very poor quality plants
  • Dead plants no refund
Reason of review
Poor customer service
Loss
$24
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - Don't order from this company

It took almost 3 months to receive my plants (I had to contact them in order to get them shipped) and by then it was late in the season to plant. I soaked the plants as instructed prior to planting and only about 10% survived. I had order 10 privets and some were 2 feet tall and others 4 inches. The small ones didn't survive. Everything I received was mostly dead when they arrived. I returned the items that died per the instructions received with my order and have yet to hear back from the company a month later after 3 requests to them.The phone number on the web site is invalid so the only contact method is by email and they never respond. I would never recommend ordering from this company.
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ID
#1322575 Review #1322575 is a subjective opinion of poster.
Location
Bloomington, Illinois
Product
Burgess Seed And Plant Company Plant
Cons
  • Product and customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund

Burgess Seed And Plant Company - Fool me once

Ordered 6 map!es, a redbud, and 20 conifers in early april. The maples and redbud arrived in very obviously brittle and dead and the conifers were covered in white mold...all dead, at the end of june. After talking to customer service, i clipped my label and asked for a replacment or refund. It is is now aug and nothing. Service and communication is terrible! After reading reviews, shame on me for ever ordering. Never again.
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ID
#1318882 Review #1318882 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant

Burgess Seed And Plant Company - Very disappointing experiences

I ordered many plants (trees, shrubs, etc) from them, trying to re-build a small on my land. Precious few things they sent actually lived, even though I was very careful to care for the plants. Usually, the dead sticks they sent me never showed signs of life. In some cases they agreed to send me replacements, but, when those also showed no signs of life, they claimed that the warranty had run out. They didn't notify about what was happening with my warranty claims, which products they agreed to replace, when they'd send them or even why they wouldn't replace some. I had to hound them to get them to respond. I've wasted 2 years trying to get their dead sticks to grow. I suggest you RUN away from this company!
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ID
#1317653 Review #1317653 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant