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Burgess Seed And Plant Company - Don't order from Burgess

1.0
Details
Ordered from Burgess in July, $99.00. Order came USPS in September. All of the plants were crushed and slimy. Some of the items even had been substituted with items of a lesser value. Called Burgess and they refused to adjust our bill. They wanted us to ship the dead plants back at our expense. Don't order from this company!

User's recommendation: Don't order from Burgess.

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ID
#2250882 Review #2250882 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$99
Preferred solution
Full refund
5.0
Details
I ordered a trailing rose bush. I could not plant it right away, so I put in a bucket (the roots) of water. I actually took 2 months to plant and the bush/tree was thriving beautifully in the water. I had never seen that 3 roses emerged. I have never seen that either,...
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ID
#2180510 Review #2180510 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Pros
  • Every order i have placed with them has arrived complete
  • Price and quality of plants are good
  • Catalog variety

Burgess Seed And Plant Company - Incompetent and overpriced shipping

2.3
Details
I ordered 2 plants both of which are of the lowest quality I have ever seen from any mail-order nursery. One was a Juniper evergreen which may survive due to natural hardiness. The second plant is a dwarf pomegranate which arrived bent/curled over with brownish-yellow leaves without a single leaf left. Both plants are practically falling out of the pots they are in because they were packaged in a bag! Shipping was $10 (about half of the total cost) which is high but plants require special handling. When I got the plants I found the bag shoved in the mailbox. From the outside, you really wouldn't be able to tell there were live plants inside. Burgess is incompetent to sell and ship live plants. They appear to be making their profits by overcharging on shipping.

User's recommendation: Do not buy live plants from them. Think twice before ordering anything else. Product quality: you get what you pay for...kind of.

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ID
#2135329 Review #2135329 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Pros
  • Low prices
  • Good variety
Cons
  • Incompetence
  • Cheating on shipping price
Loss
$10
Preferred solution
Apology and refund of shipping or replacement plants shipped properly in a box.

Burgess Seed And Plant Company - No reply from last email

Sent check # 8683 dtd 4-25-2020. I am waiting for a response to this email and better yet I would like to receive my merchandise summer will soon be over this has been the worst experience of a mail in order.Teresa
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ID
#2076139 Review #2076139 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$52
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - Plants arrived dead

1.0
Details
Burgess Seed And Plant Company - Plants arrived dead
Burgess Seed And Plant Company - Plants arrived dead
Burgess Seed And Plant Company - Plants arrived dead
Burgess Seed And Plant Company - Plants arrived dead
Waited 8 weeks to get my order and the plants arrived dead. Squishy dead. The telephone on their website is permanently busy and 3 contacts using their website forms have produced NO responses from anyone in customer service. They are the worst.
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ID
#2040278 Review #2040278 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$90
Preferred solution
Full refund

Burgess Seed And Plant Company - They suck

1.0
Details
I ordered red bird in a tree shrub..waited weeks to get it.sent them an email asking if it was shipped got a generic email back it was then shipped fed ex. Upon opening the package yesterday i find a totally different plant than what i ordered and totally wrong for my area where the plant would go. They stuck a label on the plant stating red bird was out of stock replaced with red lobelia. I dont have constant moisture or water in my yard for that plant! Why would you just substitute without asking me first or contacting me about it and take my money???? Tried calling them yesterday and phone is off the hook you cant get through nor was email acknowledged. I want my money back!

User's recommendation: Dont bother!

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ID
#2030446 Review #2030446 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Suck more
Loss
$20
Preferred solution
Full refund

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Verified Reviewer

Burgess Seed And Plant Company - Products received dead

1.2
Details
received plants that I ordered with dead brittle roots - requested credit or plant replacements via email to their customer service. received a canned email. emailed again, got the same email. Obviously they don't care.

User's recommendation: don't order.

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ID
#2005524 Review #2005524 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Customer service
  • Delivery
  • Quality
Preferred solution
Full refund

Burgess Seed And Plant Company - Bee and pollinating insect garden

4.2
Details
Bee and pollinating insect garden did not sprout any flowers! I ordered 2 each at $19.99 MS8233 and neither one germinated anything. One in my garden and the other at my sons garden. We followed all instructions, and we have raised plants in our gardens for many years I ordered the bee and insect garden, plus some seeds on May 5, 2020. I have no problem with all my seeds, but wish the bee garden had worked for us, since we have many bee hives to support. My original shipping label has been misplaced, although I wish to inform your company that the bee mat does not have flower seeds that germinate or may lack them altogether. Thank you for your time on this matter.

User's recommendation: Beware of Bee and pollinating insect garden!

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ID
#2002705 Review #2002705 is a subjective opinion of poster.
Location
Elkhart, Indiana
Product
Burgess Seed And Plant Company Plant

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Verified Reviewer

Burgess Seed And Plant Company - Order not delivered

My check for60.14 for products ordered was cashed 5-4-20 no shipment to date . Unable to contact by phone. 6-2-20..
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ID
#1963146 Review #1963146 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$60
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company Reviews

  1. 139 reviews
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Burgess Seed And Plant Company reviews

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Verified Reviewer

Burgess Seed And Plant Company - Non response

1.0
Details
ordered plants 4/22/20 cannot get any update as the phone number is constantly busy. no answer to my 3 emails requesting actual ship date.
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ID
#1957208 Review #1957208 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Preferred solution
Let the company propose a solution

Burgess Seed And Plant Company - Avoid this Gewish Company Like The Plague.

1.2
Details
Ordered stuff over a month ago,no way to contact them, some of order dropped on invoice, never answered two emails, cant wait to see what *** the send me.
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ID
#1931770 Review #1931770 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Dis-honest company
  • Never responds to email or phone
Loss
$109
Preferred solution
Full refund

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Verified Reviewer

Burgess Seed And Plant Company - Cheated on order and received dead plants

1.0
Details
These people can't count. Ordered sweet pepper collection with 20 plants for $24.99. Got 16 plants. Several of those were dead since they shipped during 20 degree temps. Won't make it right even though they admit they were out of the one pepper. Want us to pay for shipping dead plants back for replacement or refund. Refuse to answer emails. Crooks!!! Avoid.

User's recommendation: Avoid this company!!! Bad ratings & complaints all over internet!!!!!

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ID
#1926475 Review #1926475 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Quality and condition of plants was poor
  • Dead plants no refund
  • Lied to
Loss
$25
Preferred solution
Price reduction

Burgess Seed And Plant Company - What a rip off

1.2
Details
Well, after many weeks of delayed shipping the plants finally arrived today. I use the words "plants" in jest because what I got was a bunch of "former"plants as the contents have clearly been in the bags for way too long and have long since died. Of the total shipment, there was only two items at appear to have the slightest appearance of life.

User's recommendation: stay away, stay very far away.

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ID
#1919847 Review #1919847 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Major rip off
Loss
$400
Preferred solution
Full refund

Burgess Seed And Plant Company - NEVER RECEIVED MY ORDER

1.0
Details
on April 4th I sent a check along with my order. 3 weeks later I place d another order using my credit card. Have never received any products or letter telling n me why the delay. I tried calling several times and the line is always busy no matter what time I tried to call. Tried email too no satisfaction.Am going to report to better business.. the fact that my first order was sent from catalog order blank I should have not had address mix up. I live in Arizona and filled out correct info. am really upset as I live on a fixed income am in my 80's and need my product or my money back. Would never order from them again and will tell others the same
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ID
#1909573 Review #1909573 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Fail to ship full orders while charging full price
Loss
$141
Preferred solution
Apology

Burgess Seed And Plant Company - I have phoned and phoned, always busy, are you, or is the way you treat your coustomers.

The roses I ordered are not looking healthy, no life on the plant at all. I would like to talk to a service person, but no one will pick up the phone, or am I using the wrong .1-30*-***-****. Would greatly appreciate some response. Sandt

User's recommendation: MO.

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ID
#1900853 Review #1900853 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Preferred solution
Full refund