Burgess Seed And Plant Company - Worse company

My plants arrived in late May ( i ordered in March) $85 order and everything was either rotted or dried out. I have tried calling numerous times only to get a busy signal. I have been emailing them and they keep saying my replacement order will arrive and now it is Sept and they now say that they will send me a credit voucher but first they will contact the correct dept. I have been thieved from this company ! I have ordered from Gurneys and Michigan bulb and Breck's...all great company's. Don't be had by this company !
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ID
#702412 Review #702412 is a subjective opinion of poster.
Location
Bristol, Connecticut
Product
Burgess Seed And Plant Company Plant
Cons
  • Poor quality of items and lousy service
Reason of review
all of the above
Loss
$85
Preferred solution
Full refund

Burgess Seed And Plant Company - Stay away from this company

This is the worst company I've ever dealt with! Absolutely will not correct "their error" on my order. Emails and phone calls to them are worthless. Every answer is "we're sorry... but that's company policy." This is a very deceptive company. I'm totally baffled as to how they can stay in business. Next time someone tells me to avoid a particular company... I'll be listening. I could have avoided this nightmare if I would just have listened. I've sent complaints to Burgess, the BBB, and the IL State Attorney General. Now it's just wait and see what if anything worthwhile happens.
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ID
#696418 Review #696418 is a subjective opinion of poster.
Location
Sparta, Tennessee
Product
Burgess Seed And Plant Company Plant
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$12
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - PLANTS ARRIVED DEAD

After a delay in receiving the plants, they finally arrived by USPS. The package was stuffed into my mailbox. Not my postman's fault because the packaging was flimsy and not marked "fragile". When I opened the package, the "twigs" I received were bare root, broken and bent. CS not helpful when I called. This company has been in business for many years and my mother used to love ordering her plants from Burgess. I don't know what happened, but it is not the same Burgess that it used to be. So sad. But I will never order from this company again!
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ID
#677094 Review #677094 is a subjective opinion of poster.
Location
Fort Smith, Arkansas
Product
Burgess Seed And Plant Company Plant
Reason of review
Problem with delivery

Burgess Seed And Plant Company-

Ordered Raspberry plants as advertised on their catalog it took 8 weeks to be delivered after many calls and many excuses and explanations, when delivery arrived inside the package was nothing but dead -dried raspberry roots !!!!!. If Gardening is your hobby do not order from this company ...god forbid you live from gardening and you relay on company like this! What is interesting that may credit card was charged same day I ordered the plants but had to call ...and listen to the explanations and reason of delay due to season...weather...and if you wanted to cancel you hat sent written request for the reason of cancelation etc.... To costumers :do not be a victim of this company !
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ID
#649972 Review #649972 is a subjective opinion of poster.
Location
Port Chester, New York
Product
Burgess Seed And Plant Company Plant
Reason of review
Damaged or defective
Loss
$20
Preferred solution
Let the company propose a solution

Burgess Seed And Plant Company Plant Review

I did receive a partial order...half the plants were dead
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ID
#646851 Review #646851 is a subjective opinion of poster.
Location
Grovetown, Georgia
Product
Burgess Seed And Plant Company Plant
Reason of review
Bad quality

Burgess Seed And Plant Company Plant Review

Definately having problems ordering on-line with Burgess! you guys make it utterly impossible. Dissatisfied customer!
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ID
#645241 Review #645241 is a subjective opinion of poster.
Location
Williamsburg, Pennsylvania
Product
Burgess Seed And Plant Company Plant
Reason of review
Order processing issue

Burgess Seed And Plant Company - Placed order on 3/11/15 just received last of order, very displeased

The first order that came in were tomato plants, dry up leaves and half dead about 1 month ago. The second order received were seeds about 3 weeks ago. I called the customer service line repeatedly for 20 minutes before getting through. I was told that my order had just shipped 3 days before, how ironic. The shipment came in today, the geraniums were 1/2 brown, the ornamental grasses were yellow and have little bugs. I was given extra items to make up for something, garden huckleberry, tomato and Ranunculus seeds, with no explanation. I will not order again from Burgess Seed. I will spend my money locally.
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ID
#642959 Review #642959 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Bad quality

Burgess Seed And Plant Company Plant Review

We ordered six lathe. Raspberry plants. Nor one of them grew. Have tried to call the office for hours. Left messages and no return calls. Also sent email and never got any responses. Disappointed in Alaska
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ID
#642301 Review #642301 is a subjective opinion of poster.
Location
Tampa, Florida
Product
Burgess Seed And Plant Company Plant
Reason of review
Bad quality

Burgess Seed And Plant Company - Have not received $123.29 order

Around April 10th,2015, I sent an order to Burgess Seed and Plants, with a $123.29 check, as payment in full. A few days later the check cleared my bank. Today, May 27, 2015 I have received only "ONE" of cucumber seeds. I have e mailed Burgess several times to find out what the holdup is on the order? when I try to reach them by phone all I get is a busy signal. I received 1 email telling me they have thousands of plants shipped every year and the plants will be shipped when the planting time is right for my area. I am in Planting area 6. I have told them I am not satisfied with the way they do business, when my order ships to remove my name from their mailing list, and that I will never be ordering from Burgess ever again.
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ID
#641030 Review #641030 is a subjective opinion of poster.
Location
Saint James, Missouri
Product
Burgess Seed And Plant Company Plant
Cons
  • Bad to do business with
Reason of review
Problem with delivery
Loss
$123
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company Plant Review

I placed an order in mid April.they debited the account right away and shipped my herb seeds within a couple weeks but here it is the end of may and no live plants. Its too late to plant most of what ive ordered and ive asked for a refund and have not received anything back from them. Very fustrated and angry will never order from an online company again
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ID
#640974 Review #640974 is a subjective opinion of poster.
Location
Marengo, Iowa
Product
Burgess Seed And Plant Company Plant
Reason of review
Problem with delivery

Burgess Seed And Plant Company - Shipment NOT received

I placed an order (by mail) with a check and a credit memo for returned items on April 6, 2015 - check number 3648 for a balance of $7.41. As of today 05/20/2015 I have not received my order. Please check on it and you may e mail me: maryparris@***.net Normally, I order by e mail on line, but was told that I could not since I had a credit memo. It's getting too late to plant a TRUMPET PLANT if I don' soon received it? Any suggestions as to when and how I can get this order?
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ID
#638674 Review #638674 is a subjective opinion of poster.
Location
Johnson City, Tennessee
Product
Burgess Seed And Plant Company Plant
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Burgess Seed And Plant Company - No plants being delivered

I placed an order around April 12th, received an e-mail that it was being processed April 18th. No exact date or expected delivery date. I have e-mail twice and you can't even reach by phone. Last order I will ever place here. I wish I would have read the reviews before I placed my order. How can any business take your money and not actually send the order. The payment was taken immediately on April 13th. Feels like a scam and I am really disappointed in this first time trying mail order plants. I guess it is too good to be true.
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ID
#637447 Review #637447 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Product
Burgess Seed And Plant Company Plant
Reason of review
Order processing issue
Loss
$75

Burgess Seed And Plant Company Plant Review

Place a large order a month and a half ago still have not recieved anything. Will not ever order from them again.
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ID
#636853 Review #636853 is a subjective opinion of poster.
Location
Evansville, Indiana
Product
Burgess Seed And Plant Company Plant
Reason of review
Problem with delivery

Burgess Seed And Plant Company - What a joke!

The plants on the catalog look healthy and great. I ordered over $200 of the plant in early April. After waiting for a month, I emailed them to cancel my order. They sent the bare root plants two days after receiving my request of cancel the order. When I opened the package, I couldn't stop laughing. What a joke! The plants are so thin, not much thicker than pencil leads The plants are so short. The plants are so dry as like chopsticks What a joke ! What a skim ! I dumped over $200 of my order to trash can. I do not waste my time to save these plants, no hope. This company is trash!
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1 comment
#985085

I totally agree with you.I will never use them again.A butterfly bush to them is 2 dry little sticks not even an inch long.I always use a local nursery now with much better results.

ID
#636784 Review #636784 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Bad quality
Loss
$200

Burgess Seed And Plant Company - Poor service and Dead plants

We place an order for several live plants at $101. Waited a few weeks and never received our order. Sent 3 emails and it took 2 weeks to get a reply. Tried calling many times and always got a busy signal. Sent them a fax and 2 weeks later received a fax back stating that the order has shipped. When the plants finally got here the majority of them were dead. The ones that were not dead were on their last breath. We have several friends that ordered from Burgess this year experiencing the same problems. Will never waste my time or money ordering from this company again.
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ID
#636566 Review #636566 is a subjective opinion of poster.
Location
Peoria, Illinois
Product
Burgess Seed And Plant Company Plant
Reason of review
Damaged or defective