Show reviews that mention
order plants burgess customer service plant service customer money phone trees
Filter review

3-Plants not doing anything.

4.0
Details
My order included 3 Red Painted Daisy plants that looked like dried up weed when I received them. They look even worse after being in the ground over a month. How long should it take for them to look alive? I've tried calling the listed phone No. but it is on constant busy!

User's recommendation: Be prepared to be frustrated trying to make contact w/company!

View full review
ID
#1988451 Review #1988451 is a subjective opinion of poster.
Location
Williamsburg, Virginia
Preferred solution
Let the company propose a solution

Didn’t get items ordered an they cashed check

Did get a rsvp from them but just a long song and dance as to the covet 19 issue effecting their business! No real promise date for my stuff! Some were seed for planting this last few days!
View full review
ID
#1987876 Review #1987876 is a subjective opinion of poster.
Pros
  • Catalog
  • Catalog selection
Cons
  • Customer service
Loss
$45
Preferred solution
Deliver product or service ordered
1.0
Details
I placed an order for 4 Roma tomato plants, 4 mortgage lifter tomato plants, 4 California wonder pepper plants, a top hat blue berry bush, perwinkle, white Carolina pineberry, Yukon gold potato, onions, strawberries and some creeping phlox. I received 2 different...
View full review
ID
#1985109 Review #1985109 is a subjective opinion of poster.
Location
Plymouth, Massachusetts

I have been invoiced for my order on 5-25-20, but I have yet to receive the order.

Ordered product on 4-28-20. Invoice for the order on 5-25-20. On 6-4-20 I e-mailed the company for an expected delivery date. On 6-4-20 I received an e-mail reply saying that "due to unprecedented demand it would take 3-4 business days" to have my concern addressed. It is now 6-12-20 and I have had no response from Burgess Seed &;; Plant Co.
View full review
ID
#1983889 Review #1983889 is a subjective opinion of poster.
Location
Plymouth, Wisconsin

Unable to contact. received 1 "red bird in a tree" which was only about 1 inch long without roots. I had ordered 2 of these trees and paid for them when I placed my order.

1.0
Details
I do NOT have my trees nor do I have my money back. Your so called "company" is a disgrace to the nursery industry. I either want 2 trees that will survive and are much larger than 1 inch or I want my money back $ 18.49. I would prefer the money since I really don't trust your supplies. By the wasy, I showed the plant to some people and they actually laughed. What a joke!!!!!Never

User's recommendation: Never Ever purchase anything from Burgess.

View full review
ID
#1982953 Review #1982953 is a subjective opinion of poster.
Loss
$18
Preferred solution
Full refund

Did not get order I paid for

I sent check for several items and the check was cashed but I never got my order

User's recommendation: Do not use this company.

View full review
ID
#1980500 Review #1980500 is a subjective opinion of poster.
Cons
  • Rip u off
Loss
$154
Preferred solution
Full refund

Terrible service

Still waiting for an order I placed in April. You've been paid...check cleared the bank in April. If items are not on their way now, canel order and refund my money!! All I get on your customer "service" number is a busy signal. Don't bother sending me any more catalogs.

User's recommendation: STAY AWAY!!!!

View full review
ID
#1977946 Review #1977946 is a subjective opinion of poster.
Location
Mchenry, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of service

I ordered $156.63 worth of plants on or about 4/17/20. My check for the full amount cleared my bank for payment on 4/22. I have not received a single one of those items yet, nor any communications to inform me if I ever will. All I get is a busy signal when I try to call. This is the last order you will ever receive from. If I do not receive my order in full within one week from today's date, I DEMAND a full refund, or I will contact the Better Business Bureau!!

User's recommendation: STAY AWAY!!

View full review
ID
#1977412 Review #1977412 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

My check was cashed and I have not recieved my order, they do not answer the phone just a rip off.

1.0
Details
Taking money and giving nothing in return.

User's recommendation: Dont buy from this company.

View full review
ID
#1977301 Review #1977301 is a subjective opinion of poster.
Pros
  • Catalog
Cons
  • Do not deliver
  • Now they are not responding
  • Shipping speed or customer service
Loss
$50
Preferred solution
Deliver product or service ordered

Did not receive order placed in April 20 20,

Sent in order from catalog for 3 flash patch lawn repair #MS8221. Check was cashed in April and have not received order. Donna Slmunaci 3606 N 101st St Omaha Ne 68134 e-mail dsimunaci @***.com
View full review
ID
#1976002 Review #1976002 is a subjective opinion of poster.
Cons
  • Impossible to get my delivery nor was i able to reach anyone
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can not get your telephone to answer. Have tried and tried but always busy.

1.0
Details
I ordered an number of items in April of 2019. Some did not even grow, however I have sent the paper work twice. The first time it was in January of 2020, but you it returned and told me to resubmit in the spring of 2020. Which I did but no replacement of the Shasta Daisies ONLY. Told you to forget the others as the daisies did not even sprout. The phone is always busy, as I have tried, and tried but can not get through, It is now June 8th and I have not received a replacement.

User's recommendation: DO NOT ORDER FROM THIS COMPANY. THE PLANTS ARE TOOTH PICKS AND IT SEEMS THEY DON"T REPLACE.I.

View full review
ID
#1974946 Review #1974946 is a subjective opinion of poster.
Cons
  • Shipping speed or customer service
  • No replacements
  • No replacement as of today
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive my order.

Update by user Jun 06

Need to know if the order is coming or just ask for a re fund of my check?

Original review posted by user Jun 06
I ordered from your catalog for the first time 4-26-20 and have yet to receive my order!

User's recommendation: call your order in, and give yourself plenty of time...

View full review
ID
#1971865 Review #1971865 is a subjective opinion of poster.
Pros
  • Catalog sent to me
Cons
  • Takes way to long to get order
Loss
$46
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive paid order

1.0
Details
Update by user Jun 06

Not solved. Refund needed

Original review posted by user Jun 06
April 25 order #130**** was placed, money with drawn on May 19 no products were received. Please reply with products or return payment

User's recommendation: Don't order from this company.

View full review
ID
#1971703 Review #1971703 is a subjective opinion of poster.
Cons
  • I do not like bad experiance
Loss
$59
Preferred solution
Full refund

Not saticfied this time when recieving my merchandice

5.0
Details
when my order arrived one of the mosquito shoo geranium plants was broken and dead and one of the 3-in-one angel trumpet plants was broken and dead and I received two maple trees in place of black tupelo trees and I don't have any use for the maple trees no where to plant them every thing else was good

User's recommendation: most of the time good co. to order from.

View full review
ID
#1971617 Review #1971617 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Geranium Plant
Pros
  • Lots of good plants and merchandice
Cons
  • Damaged plants in shipping
Loss
$21
Preferred solution
Let the company propose a solution

No response to my order

1.0
Details
Never buy anything from this company. I purchased 4 plants from these people. Three of them were dead when I got them. Sent back the shipping label as instructed by the instructions. Have not heard a dam thing for over two months. POS company!!!!!!
View full review
1 comment
Anonymous
#1876477

We only purchased one plant and 4 pkg of seeds. Ordered May 9; but never received.

Paid w/ credit card.. Cannot contact co; busy signal.

ID
#1971611 Review #1971611 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution