Hugh S Jvf

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Ripped Off for Half my Order

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WARNING: Do Not Buy plants or products from this company unless you want to jump through hoops from a Call Center when your order is messed up.Burgess Seed charged my credit card for a full order but only sent me half the plants I ordered. I ordered 24 Sub-Zero Hardy Canadian Hemlock but Burgess only sent me 12, ($74.99) -Order# 123952.

When I called them for a refund on the non-shipped plants I found myself talking to a Call Center. 'Abdual' looked my order up on their computer but refused to refund to my card for the items not sent ($37.50). He stated I had to send in the label and a note that I did not receive my full order. I ask for a refund based on receiving only 1/2 the order and did not want the remaining plants as it took Burgess Seed over a month to get me the half order and it was too late in the year to wait for the plants they failed to send.

Abdual informed me he was in the Call Center and could not do that. I ask for someone that could correct the problem. 'Judy' was put on the line. Judy basically told me that I had to jump through the hoops, send in the label, a note in order for the remainder of my order to be sent.

I once again told her that it was too late in the year to wait for the rest of the order. I also informed her that I needed to keep the label as proof to send in if any of the plants died within one year. I ask her to refund me for the 1/2 order I did not receive. Judy told me that she would not change the policy and I would have to send in the label and a note that I did not receive my full order - in-spite of me having to retain the label for future plant guarantees.

So I am out $37.50 from this company, but I did tell her I would give Burgess Seed &;;;;;;;;;;;;;;;;;;;;;;;;; Plant Co. at least that much advertisement.

This company has no interest in working with its customers after it makes mistakes with their orders and over charges the customer - BEWARE...ARE... Do Not Buy from Burgess Seed and Plant Co.

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Loss:
$38
Cons:
  • Hiding behind stoneage technology that requires snail mail
  • Fail to ship full orders while charging full price

Preferred solution: Price reduction

3 comments
Guest

I ordered 30 plants from them ,it took 3 months to get them ,then they sent dead sticks about 5 inches long I planted them anyway,none has came up and I did keep them watered ,I have about25 pots of plants that I bought at other places none has died,they look beautiful ,but the ones I bought from this company is dead. Please save your money do not buy from them

Guest

They are lying to you. Call Owens nursery and florist in bloomington illinois and ask for the office manger tammy.

Susan phelps is fake and if they tell you that you have to write a letter to talk to a manger they are lying.

Those letter writers are fake and it is just the owner and the front office. The only way to get in touch is by calling owens nursery and florist

Elizabeth P Cwt

I received grass! I ordered $151 worth of their products in April.

My check was cashed on April 7th, and I just received one bag of shade grass seed a few days ago.

That was after constantly trying to reach the company through websites, and emails that no longer worked, I finally got through to the call center! I am NEVER gonna use this company anymore!

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Anonymous
map-marker Owosso, Michigan

TREES NEVER ARRIVE ON TIME

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EVERYTHING YOU ORDER TAKES A LONG TIME TO GET AND IF I ORDER TREES I USUALLY GET STICKS THAT ARE DRIED OUT
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Jayne M Wgo

Only want the truth....

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I am in the process of sending back a 2nd order.

In an August 14, 2019 order, sassafras trees were substituted for birch trees (without my previous knowing) and one Dawn Redwood tree was damaged in shipping. When I called Burgess, I was told I could get my money back if the substituted trees were not acceptable.

This was not acceptable. Sassafras trees are not similar to birches.

With my shipping label, I returned the sassafras trees for a refund, and the damaged Dawn Redwood for a new Dawn Redwood replacement.

I have not received my refund. It is now October.

I received a package yesterday, expecting to find my Dawn Redwood replacement tree, instead, it was a BOXWOOD BUSH!

A possible 5 ft BUSH substituted for a possible 70 ft TREE!

In my telephone call and written complaint/return to the company, I asked the simple question:

“HOW CAN I RECEIVE THE ITEM I ORDER!?”

“Wouldn’t you be disappointed if you ordered shoes and the catalog company sent underwear instead?!”

Where is my refund?

Where is my Dawn Redwood tree?

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Pros:
  • Catalog variety
  • Variety
Cons:
  • Wrong item
  • Did not receive promised refund
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Utica, Michigan

Guarantee not worth the paper it is written pn

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I ordered 10 fruit trees on one order and 2gooseberry bushes on another. When I received the trees and bushes, l put them in water per the instructions.

I then planted them in a raised bed so I could water them and care for them until they got a good start with the intention of replanting them after they got a good start and developed a good root system. Seven of the trees did beautifully and have grown to a height of about three feet tall at present. Three of the trees never budded or leaves and neither did the gooseberry bushes. After a couple of months, I called Burgess seed company and spoke with a lady that was very helpful and pleasant.

She imstructed me to write to them expaining my request for a replacement. I included a copy of the shipping label as well as a copy of the checks that was used for payment on the order. After a few days, I received a letter from them stating that the trees were probably dormant and instructed to follow the instructions for planting and wait for them to bud. This is about 5 months later and they are still "dormant ".

I am 75 years old and have lived and worked on a farm all of my life.

I think I know the difference between a dormant tree and a dead one. If they want to lose me a a customer rather than replace a few "twigs" then have at it.

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gerald s Ofr
map-marker Harrodsburg, Kentucky

Guarentee is not worth the paper it is printed on. I ordered 10 fruit trees and two goose bushes. I put them in water for a few hours as directed and then planted them. The two goose berries were DOA

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Three of the fruit trees never developed any leafs on them. I called and was told to return the shipping label with copy of my check and they would be replaced. I did exactly as instructed and after about two weeks received a letter laden with excuses and a different set of instructions on how to either get replacements or a refund. they questioned my ability to determine the difference between a dead tree and a dormant one. I think after sixty years of farming I can tell the difference. I will no longer be buying anything from Burgess.
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Loss:
$50
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Cecil S Vhx

Short fruit trees

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.How about eight inches . 8 inches was the length of three of the trees. Not one too three foot like it is printed in your book. Angry Thirteen dollars for each tree ,what a rip off . I want my money back !!! Wtf
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Robert L Uvx

Not getting service

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I bought asparagus as well as Maypops and Thornless blackberries from this company and of everything I bought only 1 thing has grown as stated. My asparagus is doing great, my Maypops, well to put it kindly were looking good the day they arrived and before 12 hours was up 1 of the 2 of them was dead ! And my Blackberries were planted for 6 weeks before 1 of them finally came up from the roots ! All the plants died and 1 root survived. Now I am told by them I have to wait until next year some time before they can ship me any replacements plants ! Their year guarantee is worthless now I have to wait another 8 months before I may get what I already paid for ! I have been in constant contact with them telling them what I was seeing going on . Still after doing everything they ask me to do I get the run around, why can 't they sent me my blackberry plants this fall ? I am totally upset with them and will not be doing business with them in the future. Sad they have my money for 10 months before I may get my plants to see if they will grow again !
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Loss:
$24
Cons:
  • Dead plants no refund
  • Very poor quality plants
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Steven K Sxd

Fool me once

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Ordered 6 map!es, a redbud, and 20 conifers in early april. The maples and redbud arrived in very obviously brittle and dead and the conifers were covered in white mold...all dead, at the end of june. After talking to customer service, i clipped my label and asked for a replacment or refund. It is is now aug and nothing. Service and communication is terrible! After reading reviews, shame on me for ever ordering. Never again.
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donald m Apm
map-marker Bloomington, Illinois

Total waste of time and effort

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I didnt get my order for a long time and when the partial order came it was wrong. Dont order PawPaw from this company as all they send is a dead long stem probably taken from the root..no leaves nothing. I planted and nothing..Raspberries same.. Customer service is a joke..You must write a letter explaining what when wrong and then "black hole" response..nothing still waiting for response or rebate.Talked today and of course it is only a call service so we must rearrange our schedule to take care of a problem we didnt not want or start. Of course there is no direct line to talk to a supervisor..they are not available to help even though it is their problem
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Loss:
$50
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Anonymous

Terrible service and product.

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I made the mistake of not researching the reviews “prior” to ordering. Hopefully you’re not making the same mistake. Ordered 7 blackberry plants. Took 8 weeks to receive. Two are living - other 5 came as dead sticks. Ordered 5 from Nourse Farms Sat — shipped on Monday - will be here Thurs. With that kind of service - I’m betting they’re “live” too. Avoid Burgess.
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Reason of review:
Bad quality
Dorotha Mbs
map-marker Bloomington, Illinois

Warranty on trees

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Cant make contact have been trying for a while now. Need refund on trees.
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Reason of review:
Bad quality
Bettie S Znx

Not good! Will not Oder from them again!

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Ordered plants a month ago Have not gotten them. Tried to check on status and line is always busy. Customer care is awful!
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Reason of review:
Problem with delivery
Richard H Aoe
map-marker Bloomington, Illinois

Terrible plants service the same

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I Ordered plants in fall. Sticks arrived that were supposed to be trees. No roots. 5 trees ordered and planted. Not one grew. Can't get thru on their phone line. I have called and called. The line is always busy. I have read a number of complaints on other complaint sites and they were not good. I am not sure how they have stayed in business for over a 100 years. I also ordered asparagus roots and not one of them grew either. they are not easy to plant properly. Digging a deep trench and covering the roots. I am not anxious to start over even if I can ever get in touch with them and get them to send me new roots. My counsel is go to your local nursery.
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Reason of review:
Damaged or defective
Annette H Xrl

Complete lack of customer service

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I tried to change my password online but could not seem to get the system to send me a reset link. So I called customer service and they reset it to a generic password. No problem till I tried to reset the password and I have get the message that I am not authorized. After five calls to customer service and several emails all they will do is reset the password to what it already is. Think fefinition of insanity. My order doesn’t show though they assure me it has been placed and will be shipped someday.
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Reason of review:
Poor customer service
Shelie C

Part of order dead or missing.

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I places my order in Feb. Received in late April in a large bag that resembled a trash bag.

All were bare root. There was nothing protecting the roots.

Received 2 dead trees, 2 live. Blackberries died after planting. Only received 1cherry.

Sent email no response.

Sent 2nd and was told they would ship missing plant. Have to send dead plants back with original invoice for replacements. Still have not received missing plant. Accidentally reached a live person by phone and was advised to send original invoice, dead plants and a short note of missing plants.

Otherwise, they will not replace them.

The free gifts didn't grow at all. Still waiting for replacements.

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Reason of review:
Return, Exchange or Cancellation Policy