Burgess Seed And Plant Company
Reviews and Complaints
Reviews Chart
$28.5K
CLAIMED LOSSES
429
TOTAL REVIEWS
35K
PAGE VIEWS
Arrival of plants
after ordering in April,finally got my plants,June22. They were bad looking and one type I ordered was out of stock,so got a sub for them. Not at all satisfied and will not order from Burgess again.dodo not orderd
ID
Location
Pocono Lake, Pennsylvania
I used to talk highly about Burgess in social media and share good stories with people that were unhappy with them. Now I've spent a lot of money and probably 80% of the plants never grew. Their warranty requires the customer to keep the packing label, which usually...
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ID
Pros
- Nice catalog and diverse oroducts
- Nice catalog
Cons
- Never responds to email or phone
- Packing label and dead plants required for refund
- Products defective
Loss
$200
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo plants
I ordered my plants 80.30 the beginning of april and still nothing. Its been two months They emailedn a week ago and said they were in shipping still nothing . Never again ! stay away
User's recommendation: dont buy from this company.
ID
Cons
- Theifs
Loss
$80
Preferred solution
Deliver product or service ordered
Service stinks
Placed an order for plants on April 30. Supposed to take 2-3 weeks. In about week 4 or 5 tried to cancel my order. They told me they didn't know if they could cancel because my order was in shipping. Finally, after 71/2 weeks, I received a partial shipment of plants-All dead. Shipped by USPS and after being in transit for several days in almost 100 degree heat, it was no surprise they were dead. I would never order another plant from this outfit it they gave it to me for nothing and paid for the freight.
User's recommendation: NEVER ORDER ANYTHING FROM THIS OUTFIT.
ID
Location
Hays, Kansas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProducts received dead
received plants that I ordered with dead brittle roots - requested credit or plant replacements via email to their customer service. received a canned email. emailed again, got the same email. Obviously they don't care.
User's recommendation: don't order.
ID
Product
Burgess Seed And Plant Company Plant
Cons
- Customer service
- Delivery
- Quality
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollow up Burgees Seed
Have contacted my credit card company and Bloomington, Ill BBB! Today is June 22 and still no resolution! Have been advising everyone I can to stay far, far, far away from from this rip off company!!!
ID
Cons
- Nothing but
Loss
$53
Preferred solution
Full refund
Havent received my order its been 6 weeks
I will never order from this company again. You leave the phone off the hook. I'm filing a complaint with the Indiana Attorney General. You obviously took my money and don't have the plants to fill my order. 6 weeks is too long.
User's recommendation: Don't ever use this company.
ID
Loss
$89
Preferred solution
Deliver product or service ordered
Bee and pollinating insect garden
Bee and pollinating insect garden did not sprout any flowers! I ordered 2 each at $19.99 MS8233 and neither one germinated anything. One in my garden and the other at my sons garden. We followed all instructions, and we have raised plants in our gardens for many years I ordered the bee and insect garden, plus some seeds on May 5, 2020. I have no problem with all my seeds, but wish the bee garden had worked for us, since we have many bee hives to support. My original shipping label has been misplaced, although I wish to inform your company that the bee mat does not have flower seeds that germinate or may lack them altogether. Thank you for your time on this matter.
User's recommendation: Beware of Bee and pollinating insect garden!
ID
Location
Elkhart, Indiana
Product
Burgess Seed And Plant Company Plant
Angry
nothing has happened, I have received nothing, even though I paid by credit card. I want to know what is going on. The clematis was to be my mother'sday present. Now I want some answers, but would prefer living plant.
ID
Location
Worland, Wyoming
Loss
$22
Preferred solution
Let the company propose a solution
Did not receive item as specified
Took 2 months to get order
User's recommendation: Don't t waste your money on this company.
ID
Preferred solution
Full refund
Did not receive order
They responded by saying it would be shipped by June 15th. Still have not heard anything from them. Still no shipment.
ID
Location
Monticello, Indiana
Purchase not received in three months!
I order three sets of two of the purple colored grass, forgot the name, on 03/06/2020, it's now 06/17/2020! I want a refund of $75 paid through PayPal.
ID
Loss
$75
Preferred solution
Full refund
Very unhappy with Burgess
submitted an order for seeds and plants in March 2020, and have not received most of it. The only thing I received was some dead tomato plants. I cannot reach the company to cancel the rest of my order and the planting time for this section of the country is way past, meaning nothing would grow even if I receive it now. Very unhappy, they have ruined our garden plans for this year. Never again!!!
User's recommendation: do not buy from this company.
ID
Cons
- Poor quality of items and lousy service
- Dead plants
- Do not have any customer service
Loss
$120
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoes not honor their replacement committment
I ordered a number of burning bushes and 4 clematis vines. The items were shipped much earlier in the spring than most plants Ive received from other garden supply merchants. I planted the items and all of the burning bushes survived as they were established. The clematis vines were just tap roots and didnt survive a late hard freeze. I sent the original manifest as they require and explained the situation requesting they resend the clematis vines. Not a peep! Would never order from them again and dont recommend.
User's recommendation: Do not recommend.
ID
Product
Burgess Seed And Plant Company Clematis Plant
Pros
- Variety and affordability
Cons
- No communication and not honoring their guarantee committment
Loss
$40
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY BAD SERVICE ALL AROUND
(This is the email I sent today) This is now my second message to you regarding my order #129****. I never received a message back. So I am now sending a second message. On April 19, 2020 I ordered a number of plants. Today is June 15th and I still haven't received anything. At this point I am canceling my order and I want a refund of $63.92 sent back to my credit card. I am less than pleased with your service. I do wish I'd read the reviews before I ordered. My review too, will not be pleasant. I expect my refund to be back on my card by the end of this week or I will be getting in touch with the BBB. Thanks for nothing.
User's recommendation: Find another plant company because you'll be unhappy with this one!
ID
Cons
- No response to emails
- No plants sent whatsoever
- Not able to process refunds over phone isnt that handy for them
Loss
$64
Preferred solution
Full refund
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