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Arrival of plants

1.0
Details
after ordering in April,finally got my plants,June22. They were bad looking and one type I ordered was out of stock,so got a sub for them. Not at all satisfied and will not order from Burgess again.dodo not orderd
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ID
#2009153 Review #2009153 is a subjective opinion of poster.
Location
Pocono Lake, Pennsylvania
2.7
Details
I used to talk highly about Burgess in social media and share good stories with people that were unhappy with them. Now I've spent a lot of money and probably 80% of the plants never grew. Their warranty requires the customer to keep the packing label, which usually...
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ID
#2007484 Review #2007484 is a subjective opinion of poster.
Pros
  • Nice catalog and diverse oroducts
  • Nice catalog
Cons
  • Never responds to email or phone
  • Packing label and dead plants required for refund
  • Products defective
Loss
$200
Preferred solution
Let the company propose a solution

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Verified Reviewer

No plants

1.0
Details
I ordered my plants 80.30 the beginning of april and still nothing. Its been two months They emailedn a week ago and said they were in shipping still nothing . Never again ! stay away

User's recommendation: dont buy from this company.

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ID
#2007085 Review #2007085 is a subjective opinion of poster.
Cons
  • Theifs
Loss
$80
Preferred solution
Deliver product or service ordered

Service stinks

1.0
Details
Placed an order for plants on April 30. Supposed to take 2-3 weeks. In about week 4 or 5 tried to cancel my order. They told me they didn't know if they could cancel because my order was in shipping. Finally, after 71/2 weeks, I received a partial shipment of plants-All dead. Shipped by USPS and after being in transit for several days in almost 100 degree heat, it was no surprise they were dead. I would never order another plant from this outfit it they gave it to me for nothing and paid for the freight.

User's recommendation: NEVER ORDER ANYTHING FROM THIS OUTFIT.

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ID
#2005687 Review #2005687 is a subjective opinion of poster.
Location
Hays, Kansas

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Verified Reviewer

Products received dead

1.2
Details
received plants that I ordered with dead brittle roots - requested credit or plant replacements via email to their customer service. received a canned email. emailed again, got the same email. Obviously they don't care.

User's recommendation: don't order.

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ID
#2005524 Review #2005524 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Cons
  • Customer service
  • Delivery
  • Quality
Preferred solution
Full refund

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Verified Reviewer

Follow up Burgees Seed

1.0
Details
Have contacted my credit card company and Bloomington, Ill BBB! Today is June 22 and still no resolution! Have been advising everyone I can to stay far, far, far away from from this rip off company!!!
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ID
#2004025 Review #2004025 is a subjective opinion of poster.
Cons
  • Nothing but
Loss
$53
Preferred solution
Full refund

Havent received my order its been 6 weeks

I will never order from this company again. You leave the phone off the hook. I'm filing a complaint with the Indiana Attorney General. You obviously took my money and don't have the plants to fill my order. 6 weeks is too long.

User's recommendation: Don't ever use this company.

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ID
#2003985 Review #2003985 is a subjective opinion of poster.
Loss
$89
Preferred solution
Deliver product or service ordered

Bee and pollinating insect garden

4.2
Details
Bee and pollinating insect garden did not sprout any flowers! I ordered 2 each at $19.99 MS8233 and neither one germinated anything. One in my garden and the other at my sons garden. We followed all instructions, and we have raised plants in our gardens for many years I ordered the bee and insect garden, plus some seeds on May 5, 2020. I have no problem with all my seeds, but wish the bee garden had worked for us, since we have many bee hives to support. My original shipping label has been misplaced, although I wish to inform your company that the bee mat does not have flower seeds that germinate or may lack them altogether. Thank you for your time on this matter.

User's recommendation: Beware of Bee and pollinating insect garden!

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ID
#2002705 Review #2002705 is a subjective opinion of poster.
Location
Elkhart, Indiana
Product
Burgess Seed And Plant Company Plant

Angry

1.0
Details
nothing has happened, I have received nothing, even though I paid by credit card. I want to know what is going on. The clematis was to be my mother'sday present. Now I want some answers, but would prefer living plant.
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ID
#2000933 Review #2000933 is a subjective opinion of poster.
Location
Worland, Wyoming
Loss
$22
Preferred solution
Let the company propose a solution

Did not receive item as specified

1.0
Details
Took 2 months to get order

User's recommendation: Don't t waste your money on this company.

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ID
#1998901 Review #1998901 is a subjective opinion of poster.
Preferred solution
Full refund

Did not receive order

They responded by saying it would be shipped by June 15th. Still have not heard anything from them. Still no shipment.
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ID
#1996509 Review #1996509 is a subjective opinion of poster.
Location
Monticello, Indiana

Purchase not received in three months!

I order three sets of two of the purple colored grass, forgot the name, on 03/06/2020, it's now 06/17/2020! I want a refund of $75 paid through PayPal.
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ID
#1995290 Review #1995290 is a subjective opinion of poster.
Loss
$75
Preferred solution
Full refund

Very unhappy with Burgess

1.4
Details
submitted an order for seeds and plants in March 2020, and have not received most of it. The only thing I received was some dead tomato plants. I cannot reach the company to cancel the rest of my order and the planting time for this section of the country is way past, meaning nothing would grow even if I receive it now. Very unhappy, they have ruined our garden plans for this year. Never again!!!

User's recommendation: do not buy from this company.

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ID
#1995210 Review #1995210 is a subjective opinion of poster.
Cons
  • Poor quality of items and lousy service
  • Dead plants
  • Do not have any customer service
Loss
$120
Preferred solution
Full refund

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Verified Reviewer

Does not honor their replacement committment

2.6
Details
I ordered a number of burning bushes and 4 clematis vines. The items were shipped much earlier in the spring than most plants Ive received from other garden supply merchants. I planted the items and all of the burning bushes survived as they were established. The clematis vines were just tap roots and didnt survive a late hard freeze. I sent the original manifest as they require and explained the situation requesting they resend the clematis vines. Not a peep! Would never order from them again and dont recommend.

User's recommendation: Do not recommend.

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ID
#1993647 Review #1993647 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Clematis Plant
Pros
  • Variety and affordability
Cons
  • No communication and not honoring their guarantee committment
Loss
$40
Preferred solution
Deliver product or service ordered

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Verified Reviewer

VERY BAD SERVICE ALL AROUND

(This is the email I sent today) This is now my second message to you regarding my order #129****. I never received a message back. So I am now sending a second message. On April 19, 2020 I ordered a number of plants. Today is June 15th and I still haven't received anything. At this point I am canceling my order and I want a refund of $63.92 sent back to my credit card. I am less than pleased with your service. I do wish I'd read the reviews before I ordered. My review too, will not be pleasant. I expect my refund to be back on my card by the end of this week or I will be getting in touch with the BBB. Thanks for nothing.

User's recommendation: Find another plant company because you'll be unhappy with this one!

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ID
#1989417 Review #1989417 is a subjective opinion of poster.
Cons
  • No response to emails
  • No plants sent whatsoever
  • Not able to process refunds over phone isnt that handy for them
Loss
$64
Preferred solution
Full refund