Burgess Seed And Plant Company
Reviews and Complaints
I got my order yesterday 5/19/2021 that I ordered on Mar.22 2021 and it was terrible.
- Take your money and give you nothing
Preferred solution: Deliver product or service ordered
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Verified ReviewerNo seeds yet
- Customer service is very bad
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order from Burgess
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my order
I called on 6/19 and spoke to Brandon. He advised me I would receive a refund but not for the full amount because they shipped some plants after I cancelled my order.
I told him all of the plants were dead. I even told him the creeping phlox were rotten. He wanted me to return the plants in the original package. I told him I had thrown them away but had a picture of the packing slip from the original package.
He said they couldn’t accept pictures. I would receive a refund in the amount totaling whatever they did not send. It would be 287.79.
I explained they also sent another package that I refused at the post office. He said they had not received it and when they did an additional 39.99 plus tax would be issued.
I just spoke to another customer service representative. This was number 5.
His name was Mike and I have never received such horrible customer service in my life. He was rude, he would talk over me and contradicted everything the previous representatives told me about canceling my order and my refund. I even asked him to pull the calls from the previous representatives. He argued with me about what they told me.
He kept reading their policies, which I have read numerous times, and said that’s what they would’ve told me. It was not what they told me. He would not transfer me to another representative or a supervisor. He told me no one was available and I would have to call back again or wait on hold.
I told him I would wait. He told me it would be over an hour until a supervisor came in. I stayed on hold for 10 minutes and was then disconnected. I called back and Mike answered again.
I told him we were disconnected.
I told him I wanted to continue holding to speak to a supervisor. He then said, “I can sit on hold I don’t care, I’m getting paid.” I told him I would call back in an hour.
- N a
- Lack of refund for missing items
- Poor quality of plants
- Takes way to long to get order
Preferred solution: Full refund
User's recommendation: Do not purchase merchandise from this company
Scam refund policy
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get a refund.
- Very very very poor customer service
- No communication and not honoring their guarantee committment
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAutomated irrelevant customer service responses, no reimbursement
- Catalog selection
- Never used them before
- Terrible customer service
- Never ship plants and refuse to send refund
- Horrendous customer service
Preferred solution: Full refund
User's recommendation: This must be a scam, review other BBB customer reviews
Punches
Preferred solution: Let the company propose a solution
About previous order in January. Arapaho blackberries didn't come up
Preferred solution: Replacement of plants
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never received my order but they charged my credit card
- So far they have scam a senior citizen
Preferred solution: Full refund
User's recommendation: Get ready to demand a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent wrong order.
- Customer service non-existent
Preferred solution: Full refund
User's recommendation: Avoid this company
Disappointed
- There are no pros with this unethicasl company
- Recieved dead plants
Preferred solution: warn people what to expect.
User's recommendation: Don't waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy
Still have not received all of our order, some plants were dead when they arrived. Can't contact company, just will except our loss and tell as many people as we can about this.
- Shipping speed or customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order from these guys unless you want to plant next year
Corn stalks not producing corn.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not recieve order.Unable to get through on customer phone numbers
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnethical company!
- Everything that a business should not be
Preferred solution: Full refund
User's recommendation: do not order from them.
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