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Order of plants

I placed a order totaling $91.00 for plants and then was told that they could not ship them to me because of the weather so I gave them a week and when I called again was told that they did not know when I would get them so I asked for them to cancel my order. I was told that I would have to send a written letter to cancel my order I did that the very day that I was asked to send one. I then was told they would send my request to customer service department and they would refund my money. Well the next week I received 2 plastic bags with dead limbs inside and 2 package of seeds and some dead roots to something. I called and told then what I received and they told me to send the original labels back to them, I asked did I need to send the dead things back and was told no just the labels so I did and then I called them again and was told that I had to send the dead things back but by then I had gotten rid of them THEY WERE DEAD and not dormant. But they have refused to give me my refund to date and I don't really expect to get a refund after talking to really terrible custmer service. I will never order from them again and anyone that is thinking about ordering I would reconsider that you not because you will not get what you order or not get anything at all.
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ID
#415346 Review #415346 is a subjective opinion of poster.
Location
Perry, Florida
Product
Burgess Seed And Plant Company Plant
Loss
$91

Didn't get what I ordered

I ordered 5 Clematis that were suppose to be in pots, what I received were 5 bare root plants in little plastic bags with maybe a teaspoon of potting soil with them. I did what they said, I soaked them in water overnight then I planted them. They have been in the ground for 3 weeks and have shown no sigh of growing. I complained to the company and they told me that their products are guaranteed if I had the original shipping receipt, well no I don't that was 3 weeks ago, besides why would I want 5 more bare rooted plants when they were suppose to be potted.
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ID
#414691 Review #414691 is a subjective opinion of poster.
Location
La Vergne, Tennessee
Product
Burgess Seed And Plant Company Plant
Loss
$49

Dead fruit trees

I ordered an assortment of fruit tress from Burgess in the fall of 2012. I planted the trees the next day after receiving them. The trees had proper care during the following season. Not one of the trees lived....not a bud or leaf on any of them. I called the company and was told I had to have a receipt to get replacement or a refund. The CSR was quite short with me. I ordered the trees 9 months ago...silly me....I don't have the receipt. ORDER FROM THIS COMPANY AT YOUR OWN RISK!!! !!! !!!! !!! !!
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ID
#410816 Review #410816 is a subjective opinion of poster.
Location
Greer, South Carolina
Product
Burgess Seed And Plant Company Plant

Trees turned out to be not what was ordered

I ordered two apricot trees two years ago from Burgess Seed and Plant company. Though they were much smaller than advertised, I planted them carefully and I took care of them faithfully. Imagine my surprise when these two years later, they they turned out to be plum trees, which I could've dug up on the side of the road here in Alabama. They grow wild in many areas here. I called their customer service and they said I needed the invoice to give me consideration. They were not very understanding when I called. I will not order from them again!! Buyer beware.
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ID
#410618 Review #410618 is a subjective opinion of poster.
Location
Birmingham, Alabama
Product
Burgess Seed And Plant Company Plant
Loss
$12

No One really cares at Burgess!!!!!!

No One really cares at Burgess!!!!!! I ordered JUMBO seed packs for item #5250 JUMBO Pack Red Chianti bell pepper, #6653 JUMBO Pack Yellow Monster bell pepper, and #6677 JUMBO Pack Horizon, Orange bell pepper…..I received packages MARKED jumbo, but the seed weight is identical to the single package I ordered (3.1 grams) they are NOT jumbo packages..Since I was charged for the Jumbo size and these packages are marked as such, but in fact only contain the “Package” size weight of seed, this amounts to FRAUD.. When I called Sat. 3/23/2013 to resolve this, I spoke to Toby first, then ask for his manager as he could not solve my problem, and got Tammy, claiming to be a supervisor, which insisted I send in the ORIGINAL packing slip or credit card proof of purchase to resolve the issue...I could not send the packing slip as I HAD ALREADY sent it, because I had received a damaged green house……….When I called back to explain this I got MARY, very rude, would not let me talk to Tammy again, and insisted they had done all they were going to do..I ask for her manager and was told they didn’t have a manger….After at least 6-8 times I insisted on the name of the “nonexistent “ manger, I was finally give Grace A.... name, though I feel certain this isn’t a manger either…..since I had already be told lies and various stories to get me off the phone..I find all their people rude and unaccommodating to customers……. DO NOT DEAL WITH BURGESS SEED THEY ARE A RIPP OFF AND HAVE TERRIBLE CUSTOMER SERVICE...
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ID
#395179 Review #395179 is a subjective opinion of poster.
Location
Hazel Green, Alabama
Loss
$40

False advertisement

Ordered plants and trees. Of the trees and plants ordered, only one came in with roots. All others were dead. Burgess makes it difficult to deal with them in returns. The best way to get your money back is to dispute charge on charge card and you will get all your money back to go elsewhere to get GOOD plants and trees. Burgess sends only 3-4 inch stems, some with and without roots.Don't buy from Burgess,go elsewhere, or your doomed! I went to Orcherd and received plants and trees 1-2 years old for pennies less. Check out other merchants before buying from Burgess, you deserve it.
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ID
#394523 Review #394523 is a subjective opinion of poster.
Location
Houston, Texas
Product
Burgess Seed And Plant Company Plant
Loss
$25

Did not get my complete order. Can't make Contact

I emailed an order to Burgess Seed and Plant Co. on 9/1/2012, received my order on 9/17/2012, but the order was missing 2 trees and the shipping label was marked that they were in there. Also, none of the free items were in the order either, but I just really wanted what I paid for. I immediately tried to call them, to make them aware the order was not correct. After 2 days of busy signals, I gave up and emailed them, that took another three days for them to tell me to send the label and a message telling them what the problem was. That was mailed on Sept. 21st, and I have heard nothing from Burgess since. I have tried to call them to get the status of my order, but as usual the line is busy, so I have emailed them again, and am waiting for a reply. I told the email person I would like a refund for the merchandise not received, if it is not her by next week. Weather is changing and we are running out of planting time.
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ID
#349837 Review #349837 is a subjective opinion of poster.
Location
Kansas City, Kansas
Product
Burgess Seed And Plant Company Plant
Loss
$18

Burgess seed & plant co. ripped me off

I made an order to Burgess Seed early this year totaling around $56.00. It was in early May that my order arrived, packaged in a bag & sent through the post office. I soaked & planted everything as instructed. The pear tree never showed a leaf The flowering cherry made a liitle puff of leaves on the top, then died. The blue rose bush (it was pink not blue ) made some leaves & a couple of flowers then died. None of the free bonuses ever came up. And one of my blueberries (supposed to be the hardyest )died. I gathered them up as they died and sent them back to Burgess in a box & on my dime. I got back a check payable to burgess for 27.93 and a note that said they would send me a catalog asap. I suppose I'll have to pay shipping on that too. If I don't get a catalog soon I will miss the fall planting season. will never recomend this co. to anyone!
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ID
#346941 Review #346941 is a subjective opinion of poster.
Location
Headland, Alabama
Product
Burgess Seed And Plant Company Plant
Loss
$25

Burgess Seed and Plant Company

I ordered over $700.00 worth of plants, trees and bushes from this company. Almost half of what they sent was dead within a week of receiving. When I sent an email, no one replied. I then called and when I spoke to their representative, he acted as if he just didn't care and my order was not important. He said I would have to have the original shipping label and that's the only way they will do anything. My shipping label was wet when I received it so you couldn't read it but I sent it anyway and of course since they couldn't read it, they wouldn't do anything. I asked if he could look the order up but he said they had thousands of orders so they couldn't do that. Even I can go to their site and pull up my order. There were 4 climbing roses that they said were back ordered and would be delivered in June. Last week I received a box from them with 4 plants and no invoice so I can only assume these are the roses. Needless to say they were already dead. I refuse to ever do business with them again and am going back to Michigan Bulb Company. When I had one tree that was dead, I called them and they sent me 2 more with no questions asked. Burgess Seed and Plant Co does not care about you since they receive thousands of orders. Well they have one less to rip off in the future and I just hope this saves you from their shady business practices.
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ID
#338699 Review #338699 is a subjective opinion of poster.
Location
Jacksonville, North Carolina
Product
Burgess Seed And Plant Company Tree

Burgess Seed

My wife & I ordered seeds, trees, bulbs & rose bushes. I planted 4 each of about 7 types of seeds in one of the green house boxs you find at Home Depot and none of them came up. I repeated the process in another box and none of them came up. All of the trees are doing well but after planting her roses and waiting for them to flower she found they were not what she ordered. I sent them an email explaing my seeds did not germinate and they told me to send them the label from the package they came in. Naturally I did not save the package. My wife has the bag her plants came in and will be contacting them this week. Unless they replace her plants we will not be buying from them again.
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ID
#333896 Review #333896 is a subjective opinion of poster.
Location
Dahlonega, Georgia
Product
Burgess Seed And Plant Company Plant
THESE PEOPLE ARE CROOKS.... I ORDERED SOME PLANTS FROM THEM- AFTER SEVERAL MONTHS HAD PASSED I RECEIVED AN EMPTY ENVELOPE WITH SOME FREE PACKETS OF SEEDS AND NOTHING MORE-- I CONTACTED THEM AND WAS TOLD TO SEND EVERYTHING BACK INCLUDING THE ORIGINAL PACKAGING(WHICH IN...
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3 comments
#1158985

I have not had a bad delivery yet.

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ID
#329966 Review #329966 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Burgess Seed And Plant Company Plant

No longer a Burgess Customer!

We are proud to inform you that we have spent over $500.00 on nursery items this Spring and none of it was purchased through Burgess. Last year we spent money with you and when our order came it was mangled in shipment and all of the stock was worthless. We called and were informed that you always sent your plants in garbage type bags with no box to protect them. Your representative was out-of-line and not in the spirit of good customer service. Since we did not like your response and you wasted of year of our time and growing season, we decided to never order from Burgess again. You did not offer us a refund or replacement. You should have sent a complete replacement order as good customer service with the proper packaging to insure the arrival in an excellent condition. We of course, do not recommend your company to any of our friends, as it should be. We do not want anyone we know to share our bad experience. You have our permission to add this to your list of customer comments about your lack of service! Peg and Vern Wienke
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1 comment
#460666

I had order issues with damaged roots on some plants, but they always made it right. The packaging they use is common by all the catalog nurseries I have used.

I would try customer service again. You may just reached a ***.

Always get names of people you spoke with. The next customer service rep may do their job right and report your complaint of the previous rep.

ID
#309658 Review #309658 is a subjective opinion of poster.
Location
Wilburton, Oklahoma

Refused to refund money

They didn't tell me they couldn't accomodate my request to ship middle of September or before, and they had my e-mail address on the order so I canceled the order on Oct. 1, asking for a refund of my money, as we were leaving the area for the winter. We left the area on Oct. 2, when we arrived here there was a message waiting for me (Oct. 5) that they couldn't find an order for me and to please verify that the check had cleared my bank, etc. I got a copy of the check from my bank and sent them a copy of my order On Oct. 11, I received a message from them the order had now been shipped. I responded why?, I canceled the order and there is no one there to receive it. And besides, I don't want them forwarded to me here, I have no garden here. I again asked for my money back. Again they said I had to send the plants back to get a refund. I responded I haven't received any plants to send back. This went on until Nov. 11, plants had been forwarded to my husband, not to me. The address where the original order had been shipped, had returned the plants to Burgess, along with our forwarding address, and Burgess then proceeded to forward them to my husband, instead of me. All I want is my money back, and they refuse to refund the money, and I refuse to pay to ship the plants back. ($8.23) I told them I would if they would re-imburse me for the shipping. The unopened package is sitting here on my desk. The plants must be dead by now. I really get irritated with Customercare (or whatever it is called) because no one ever signs their name and you never know if you are dealing with the same person or 10 different people. They actually got the plants back from the Post Office, but instead of refunding my money,as I requested, they chose to forward the order to my new address, which I had asked them not to. I can't imagine how they stay in business when they operate in this manner. The customer be damned!!!
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1 comment
#475142

I had a problem similar to that with Henry Seed. They too sent items after cancellation, since you don't know when they will be shipped until the order is complete. We are snowbirds so we could not get what we ordered when we wanted it.

ID
#274868 Review #274868 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Burgess Seed And Plant Company Plant

Sent bad product and did not make good

Burgess Seed company : i ordered from burgess seed and received bulbs for plants that were nothing but paper that the bulb had rotted out of. i received roots for flowers that were dry and not healthy. i contacted them by their request through mail USPS and never received any bulb product that even was worth planting nothing but paper, and they refuse now because they say the warranty has expired. well when you get nothing but ***, and *** won't grow, then you spent many $$ for nothing. Don't buy from these people. i went through the reshipment of product 3 different times and each time i got ***. they will not talk to me, they will not even send me a letter saying i am denied anything just no communication at all. they are not gardner friendly or even people friendly and surely don't care if they have my business or not.
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6 comments
#808005

Please note that this company also has "sister" companies that use the same ordering and shipping services and same suppliers. :zzz

#807979

I'm going through the re shipment process at this time. They say they never got my paper work.

On my Blackberries . I sent pictures with it. Showing how I received them Dried up and Dead. Now they say to contact a Grace Avery CEO.

Or something. Just send me new plants before the growing season is over.

That would be to simple . Or send me a refund.

#215640

I agree with jacklinz the items i recieved were nothing put paper skins and the seedlings that i got that i were supposed to plant right away were rotten. They say they are dormant when i contacted them about the shape they were in well they are still dormant because they never came in! Do not buy from this company there are many more out there that are bettter

#179523

if i had a bulb to plant or i got a bulb at all i would say i could be at fault. but i received a dried up shrivaled bulb that resembled paper.

i received rotten no good bulbs.

for example, you buy garlic in the store and leave it in the cabinet for 4 months. or in the fridge, you take it out and the meat is gone and all you have left is the paper looking cover, that is what i received.

#178851

There are so many scam business's out there. Such as Heart Bakery, Empire Specialized Investigations is a RIP OFF, Dodge Motor Company a scam on sales, High Desert Cleaning and tons more I read in here

#177748

Perhaps it is you planting them wrong. If this is the case you would deny it.

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ID
#194595 Review #194595 is a subjective opinion of poster.
Location
Londonderry, New Hampshire
Product
Burgess Seed And Plant Company Plant

Burgess Seed and Plant Company provides terrible customer service

I ordered several types of plants from Royal Dutch, a division of Burgess. They took forever to arrive. When they did arrive in late spring, several of the bulbs (Arum Italicum and Dahlia) were rotten looking. In addition, they had shorted me 1 Hosta. I planted everything. I had also ordered Canna, Arum Italicum, Hosta and Dahlias. None of the Cannas came up, half of the Hostas came up, none of the Arum Italicum came up and only half of the Dahlias came up. I emailed them with details of the issue in early June. They emailed me back and told me I had to write them a letter and enclose a copy of the shipping label, which I did. I had enclosed a hard copy of the email. About two weeks later I received a reply from them asking me to tell them how many plants had not survived. My copy of the email stated that but I rewrote a letter showing each order item and how many had not made it. Several times, I emailed them, including copies of past email and a scanned copy of the order. They claim that they cannot open attachments in email and each time emailed me back asking for more information. They obviously don't have much of a modern order tracking system, because when I called them, they said they can't open up orders and look at them. In mid-August (two months after my complaint) I finally got a package from them. When I opened it, the replacement Canna bulbs were rotten and mushy as were the Arum Italicum. Several of the Hosta roots were moldy. I took photos and called them. The guy that answered was rude and said I would have to send them another letter explaining what happened. When I asked him what I was going to do with the replacement bulbs this late in the season, he said to plant them in pots. The replacement Hostas I will plant as they can be left in the ground but the other bulbs that are not rotten, will hardly have come up before I have to dig them out. I can only say that these folks are very unreliable so buyer beware. I am done with them.
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1 comment
#179525

same issues i had - ditto

ID
#194524 Review #194524 is a subjective opinion of poster.
Location
Newark, New Jersey
Product
Burgess Seed And Plant Company Plant