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Sent all plants back and got NO refund

I placed an order over $100 early this Spring and waited 5 weeks for the plants. When they hadn't come I called them to cancel the order since I wanted to get the plants up and growing for the season. A very rude woman gave me an address to send a written cancellation request. I wrote and sent the letter immediately and also called my credit card company to stop payment. Another 2 weeks passed and guess what shows up? You guessed it! The plants I ordered and then cancelled weeks before had arrived in the mail. I immediately sent them back. Since then I have been dealing with the hassle of the charge to my credit card and still can not get Burgess to give me back my money. In years past I have gotten dead plants from them and didn't want to deal with sending them back but now this is the last straw. They are the worst company to deal with! Service is horrible, takes forever to get the plants which typically haven't lived anyway, and they are keeping my money hostage. Please save yourself the headache and buy elsewhere.
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ID
#510054 Review #510054 is a subjective opinion of poster.
Location
Wilmore, Kentucky
Product
Burgess Seed And Plant Company Plant
Loss
$118

Canadian hemlocks all dead

I ordered 72 Canadian Hemlocks from Burgess in 2013. They arrived in packages...they were supposed to be 2-3 ft tall. Many were less than 8 inches...and most were brown with no pine needles on them. I planted them anyway according to directions shipped with them. Not one of them survived. I live on what is a former farm...very good soil...everything from fruit trees to flowers and grass does great here. I sent them the shipping label according to directions for replacement. I recently received the replacement trees. Again..many are much less than a foot tall....brown needles on most of them. Again...following their planting directions....put them in the ground. I used my tiller to at least a depth of 1 ft. added peat moss....but it's been about three days now...and they are all losing their pine needles...and appear to again be dying. I planted them in three different locations on the property with varying amounts of sun and shade..and slightly different soil types...and have watered them every day.. still they are dying. I even saved 9 and put them in pots to use as replacements for any that had been planted and died...but they seem to be dying also....either I have a black thumb...or these plants are ***.
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1 comment
#1135802

I ordered 50 Colorado blue spruces, the showed up in the same condition and not a single one survived either... Just a sad deal.

*Jeremy Wilson*

ID
#506076 Review #506076 is a subjective opinion of poster.
Location
Hamburg, New Jersey
Product
Burgess Seed And Plant Company Plant
Loss
$200

Raspberries arrived and stayed dead

After seeing that my raspberries were not going to come alive i decided to get replacements they would not allow it afterwards unless i kept this piece of paper from my original packaging. Worst customer service ever no one ever answers the phone. I even sent them the original invoice i got by email with my order number and a copy of my orders at there request! All they did was send it back to me 3 weeks later. And finally gave up on it after working with them for 6 weeks. I have bought from other companies before and they single handedly take the prize for worst nursery and customer service EVER.
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1 comment
#833425

Every plant I ever brought from them came dead.Not a good place to buy live plants.

ID
#503773 Review #503773 is a subjective opinion of poster.
Location
Rancho Cucamonga, California
Product
Burgess Seed And Plant Company Plant
Loss
$50

Burgess Seed And Plant Company Tree Review

I bought first time from Burgess seed. Trees were dead on arrival. Plant roots were molding! Can't get them to answer their phones. Busy signal at all times day or nite! Had I read the reviews prior to ordering I wouldn't of wasted my time or money!!! All I get is a run around! Since they are affiliated with other plant or seed companies pay attention to the catalog for Division of Burgess Seed. I throw them in the trash!!!
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ID
#494662 Review #494662 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Burgess Seed And Plant Company Tree
Reason of review
Damaged or defective

Burgess Seed And Plant Company Plant Review

Company would not replace or refund me for the dead plants. The receptionist was not helpful at all. I will no longer be buying from them ever again. The company needs to know the customer comes first.
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ID
#493134 Review #493134 is a subjective opinion of poster.
Location
Winchester, Connecticut
Product
Burgess Seed And Plant Company Plant

Burgess Seed And Plant Company Plant Review

Should have came here first . on third letter missing plants smashed bulbs dead plants .finally got new shipment got roots moldy that I didn't even order still haven't got what I ordered
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ID
#489368 Review #489368 is a subjective opinion of poster.
Location
Vancouver, Washington
Product
Burgess Seed And Plant Company Plant

Seed potatoes

I have purchase from Burgess for years and if I ever had a problem the took care of it. This year I bought some seed potatoes and pepper plants. The pepper plants are fantastic I was truly amazed how nice they are and would definitely buy them again. However the seed potatoes are about 1/3 the size of a golf ball. I have never seen seed potatoes that small. but I thought size doesn't matter when it comes to seed potatoes. I've had them for a few weeks and there is no sprouting going on at all. I sent them the thing most people throw away ''you know'' the shipping label. and well see what happens. I cannot see why they would send such *** seed potatoes.
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ID
#488065 Review #488065 is a subjective opinion of poster.
Location
Catawba, Ohio
Product
Burgess Seed And Plant Company Plant

Never received order.

Placed a order for plants and seeds on 4/11/2014 and as of 5/15/2014 have not received my order. Started calling customer service on 4/23/2014 followed up with emails every week. Customer service people do not have a clue, they will say whatever. I was told my order was being processed but she did not have a shipping date, so I said I will call back and I did every week for five weeks until on 5/12/2014 I requested a refund and was told cancellation was not an option because my order was already processed. Once again stalling. Do not order from this company.
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ID
#487850 Review #487850 is a subjective opinion of poster.
Location
Lake City, Florida
Product
Burgess Seed And Plant Company Plant
Loss
$58

Nasty People don't care about future business

I ordered three seedless grape plants red, white and purple. All three produced single color grapes with seeds. Called the company and they said that if I returned the labels they would correct. I sent the labels in August, no response. I called today and they indicated that a year had passed thus no refund or correction of order. I indicated that grapes do not produce the first year, so how would I know they were not seedless. They basically repeated that a year had past, thus too bad. I indicated that I had been ordering plants from them for years but would not do further business. Their response "OK".
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ID
#478831 Review #478831 is a subjective opinion of poster.
Location
Lexington, South Carolina
Product
Burgess Seed And Plant Company Plant
Loss
$31

Never recieved plants.

I made two very substantial orders at the same time totaling 438.06. 197.79 was destined for my address and 240.27 was to go to my mother-in-law. My part of the order never arrived. The portion for my mother-in-law was a few dry sticks. I contacted burgess on July 16, 2012 and they said that they would ship replacements at the time that they would normally ship the trees. I contacted Burgess again earlier this year to find out why the replacements have not arrived and I was told that it was because I hadn't called them. Their policy was to request in writing providing invoices from the packaging. Which I did. Now, it has been 17 months and I have received nothing from these people.
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ID
#455555 Review #455555 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$438

Ordered Pink & White Angel Trumpet plants

Ordered Yellow, White and Pink Angel Trumpet plants on 3/12/2011. Received plants labeled yellow, pink and white. All had yellow blooms. Last year one bloomed. The pink and white labeled plants,which were much smaller bloomed this year. They all bloomed yellow which is the common Brugmansia color. These plants are not hardy and had to be overwintered in the greenhouse here in Connecticut. I am extremely annoyed (pissed) because I have never seen a white or pink Brugmansia and took great care to bring them to bloom. The time and expense far exceeds the sale price and shipping costs. I somehow feel there was more than negligence involved here by the Burgess Seed & Plant Co.
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1 comment
#1040709

Same thing, ordered white angel trumpet last year, it is yellow. This year I ordered two pink, after raising them all summer....yellow again, I feel ***. Two years gone.....they are otherwise all great healthy plants, just not color coordinated in my landscape.

ID
#442021 Review #442021 is a subjective opinion of poster.
Location
Wallingford, Connecticut
Product
Burgess Seed And Plant Company Plant
Loss
$17

Customer service lacks

Looking for assurances that ever-bearing strawberries purchased and planted in March 2012 are in fact ever-bearing strawberries. Plants failed to produce summer 2012 and thus far only one crop of berries June 2013. Company response to my calls write a letter. Two written thus far with impersonal unsatisfactory answers. Even sent in two pulled plants in a zip lock bag at the rep's request addressed to a manager named Grace Avery. Response came back with my letter marked "bag of mush." Nothing personal written from Ms. Avery or anyone else. What a scam. Quick to take my money and good at wasting my time! Never again! Save your money and go to your local nursery. Be treated as a person!
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2 comments
#812441

To say I am disappointed with Burgess S&P is an understatement.

I ordered 48 9"to 15" Hemlocks. I received 37 and one was so tiny it only had 5 needles!

None were 9" let alone 15".

I phoned many times before I got a reply but there was no supervisor available and instead of just sending me the missing 11 hemlocks and keeping a customer happy, I now have a number of hoops to jump through in the hope of receiving my plants in the distant future. I say distant as I am still waiting for two other orders which to my way of thinking are long overdue.

One other example of customer service. I asked for the name of the owner of the company and was told first of all 'Nancy Grace' which I queried as she is so busy judging people on CNN.

I w23as then told (after a 5 minute wait)'Avery Grace'.Apparently he or she is 'Grace Avery'. I have admitted defeat but am still hoping to resolve my problem of the missing hemlocks or I shall have to put up with a short hedge and a permanent reminder of Burgess Seed and (tiny) Plant Co.

#807942

I have been trying to communicate with So called Grace Avery . What a terrible way to run a so called nursery !!

.. My Blackberrys arrived DEAD, DRYED OUT ROOTS TORN BAD. Sent all the necessary paperwork And picturs they say never Got it . And I put two stamps on it.

Yea right they got it ok.

Just do not want to deal with it. What a rip off company .

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ID
#438649 Review #438649 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$25

I will never order from them again

I find it nearly impossible to believe this company got ANY positive marks at all. I ordered several holly plants, a "cherry tree" and an "apple tree." By tree they mean a tiny little stick essentially. I get that dormant plants some that way, so whatever. Fine. I was disappointed it was SO tiny, but I guess for the price it was acceptable. Well, the cherry tree and apple tree were super dead, not dormant. Following the directions precisely did nothing. Never mind that the areas we chose to plant in were already inhabited by healthy versions of similar plants, but these plants from Burgess Seed did nothing. A few of the hollys are kind of hanging in there after we had to spend extra money from a real gardening supply store to spruce them up weeks after we had nearly given up on them. My husband and I figured it was no biggie, we would call and have them replaced, just like anytime anything has ever happened online. We make almost all of our non-local purchases online instead of going to the big box stores for items. Any exchanges are always done in a friendly manner with many apologies. The first customer service rep I spoke with got mad and verbally, notably angry when I first called her out saying that she has a record of my sale. She was trying to tell me I had to provide proof of purchase along with a letter through THE MAIL asking for a replacement. I couldn't even believe it. She said if I had read the fine print, I would have known to keep my old shipping label. I said I'd be happy to pay for new shipping or even to pay to ship the dead plants back as proof and pay for new ones to be shipped. Essentially, it wasn't about cash at this point, it was a matter of principle, of which, i feel this company has NONE. It's really no wonder the woman who "helped me" was so miserable, she probably hears nothing but calls from angry people who wasted a few hundred bucks on plants from this *** company. So then, I get transferred to a supervisor. His name was Wayne. He was condescending and actually seemed to think that it was fair practice to demand "proof of purchase." I was like, "why should i provide proof of purchase when you know for sure I purchased it because you're staring right at my order on the computer screen?!" or something to that effect. But he insisted. I asked if he had a supervisor. But alas, not one he could transfer me to. But if I wanted to send a snail mail to "Grace Avery," she is above him in rank. Eh. At this point, I'm not going to waste my time writing snail mail when this company already had every opportunity to be decent like most online companies are and stand behind their product. All this activity tells me is they know they sell junk. I'd rather waste my time letting everyone know how these people operate. I even told them I would blog, facebook and review this company if they wouldn't do the right thing. He said he's perfectly within his rights because that's policy. I told him I get that. I get that he's legally under no further obligation. Bla bla bla. When did ethics fly completely out the window though? I'm so sick of people like these people. If you get a thrill out of gambling with your hard earned money, this is the place to go. BUT... If you want to be treated like your satisfaction even remotely matters, Burgess Seed is absolutely NOT the place to go. I hope they keep wasting their money sending me sales junk mail though, because every time I get a piece of their advertising trash, I will use it for free kindling...
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1 comment
#812512

Interestingly enough, Grace Avery does not exist. It is a made up person and your correspondence to "Grace" will never be read.

ID
#425122 Review #425122 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Tree

Replacement of first shipment ordered that nothing grew when planted

got replacement bare root plants that were mold covered and rotten black eyed Susan and a replacement for Shasta daisy, for clematis, that I have no use for and more sedum that are no better than the first shipment. I am simply giving up dealing with Burgess and placing this as fair warning to others, DON'T bother with this company a guarantee to replace bad plants with more bad plants is simply keeping the post office busy and you wasting postage and the frustration of never getting a plant to grow. I will be going to Meijers next spring and buying potted growing plants.
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ID
#421877 Review #421877 is a subjective opinion of poster.
Location
Dayton, Ohio
Product
Burgess Seed And Plant Company Plant
Loss
$35

Dead plants can't grow

I ordered from Burgess and received bare root sticks that where dead. The company refused a refund plus I am having no luck in getting replacements. They are impossible to talk with as all you are connected to is a phone room with people who know nothing about plants and gardening. If you want to find your patience tempted beyond that of Job, buy from these charlatans............. You give away your hard earned money and have nothing in the end to show for it. I followed their instructions to the letter and nothing lived I ordered. I sent everything back according to their instructions and still have yet to get satisfaction. Telling them you are ready to post complaints all over facebook, twitter, file with the BBB; nothing gets their attention. Don't be fooled by the pretty pictures in the catalogue either! Those same picts are used in multiple mail order cats come to find out.
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ID
#420164 Review #420164 is a subjective opinion of poster.
Location
Carlsbad, New Mexico
Product
Burgess Seed And Plant Company Plant
Loss
$64