Burgess Seed And Plant Company
Reviews and Complaints

I'm going through the re shipment process at this time. They say they never got my paper work.

On my Blackberries . I sent pictures with it. Showing how I received them Dried up and Dead. Now they say to contact a Grace Avery CEO.

Or something. Just send me new plants before the growing season is over.

That would be to simple . Or send me a refund.

I agree with jacklinz the items i recieved were nothing put paper skins and the seedlings that i got that i were supposed to plant right away were rotten. They say they are dormant when i contacted them about the shape they were in well they are still dormant because they never came in! Do not buy from this company there are many more out there that are bettter

if i had a bulb to plant or i got a bulb at all i would say i could be at fault. but i received a dried up shrivaled bulb that resembled paper.

i received rotten no good bulbs.

for example, you buy garlic in the store and leave it in the cabinet for 4 months. or in the fridge, you take it out and the meat is gone and all you have left is the paper looking cover, that is what i received.

There are so many scam business's out there. Such as Heart Bakery, Empire Specialized Investigations is a RIP OFF, Dodge Motor Company a scam on sales, High Desert Cleaning and tons more I read in here

Perhaps it is you planting them wrong. If this is the case you would deny it.

I purchased from one of their sub companies, Honecreek Nurseries. Order placed in March, 2012.

Never received my order ($78+) but their tracking said it was delivered to me. Well, I told them if it was left outside and since I had no way of knowing this because the delivery company never rang my bell or notified me, someone passing may have picked it up. Why would I argue to get my refund. Now they say I have to return the product in order to get a refund but they will issue me a credit voucher.

I want my money back since I have already bought locally and don't need anything else at this point. Seems they can't understand that tracing or not, I NEVER GOT MY STUFF. This is their policy, return the merchandise and you get a refund.

DUH!! I'll never order from them again.

After reading many of these complaints, I wish I had read them before ordering! I am having the same problem most of you are having, no plants in a timely manner, cancelled my ordered.

Told I would get a refund, then the plants were sent to me AFTER the request should have gone through! This company is so bogus! Never again and I did file a complaint with the BBB. I really don't expect much to come from them either.

BUT, did anyone finally get a refund. I am still hopeful in that area.

I was sent some dead sticks for 48.50...When I sent in for new replacements they said I needed my orginal shipping form I had sent them a copy of my order form..They sent every thing back I sent and asked for the shipping lable...How can this company do this to all its customers and not get caught?

Burgess Seed charged my credit card and did not send the plants. Loretta and Liz were rude on the phone and I have had to file a complaint with the Attorney General.

I placed an order for $76.21on March 19 2010. My account was billed on 3/24/2010.

I have called twice and was told the order was ready to ship on 4/19 and should be received the last of April. It is now 45 days and no order. I have tried to call today and was told the call could not be put through. Where did they go?!

It is too late to plant the 75 strawberry plants. Our berries are two weeks from harvest. I really can't afford to loose the money.

Has anyone succesfully had their money refunded? :cry

I'm sorry to say that I'm in the same position.I ordered 46.00 worth of plants-not that much in comparison to a few hundred dollars,but that's not the point!In my order,it included 2 packs of loose seeds.I did receive those in about 4 weeks.I placed my order on 3/17,today is 5/3,and I still have not gotten my live plants!I have a knot in my stomach now after reading these posts!!HOW CAN THEY TREAT THEIR CUSTOMERS LIKE THIS????If and when I receive the rest of my order,I will never order from them again,and will make a report with the BBB.I hope everyone here gets their orders,despite Burgess's lack of professional integrity.

This company, Burgess Seed & Plant Co., is in dire need of some internal restructuring of the company policy and staff. I honestly have never been so indiscreetly disrespected by a company, and as a NEW customer none the less.

A MONTH ago I placed an order for a few hundred dollars worth of this company's products (plants, trees, vegetables, etc.), all planned out in advance so that they would arrive on Earth Day and I could do my part to help mother nature (and build upon my garden). The day after I placed the order I made sure to speak with a representative to double check that most of what I ordered was in stock and able to be shipped as I hoped (give or take a week or two). I wish I had paid attention to the red flags going off when spoke with a representative then first time. This person had absolutely NO idea about their products or policy, and nor did he care. I was slightly disappointed with my first personal interaction with the company, but thought it was just one uneducated worker out or the dozen, and figured I would just let it slide and be patient.

After two more weeks passed, I called again... SAME EXACT situation. Except this time the man on the phone was very rude and abrasive right from the getting, nothing that came out of his mouth was even slightly professional. I asked him when he thought I should expect to receive my packages and he said "I'm not really certain, we can't tell you, but they are here and all packaged up ready to go." Mind you the products I ordered and TINY TINY seedlings, nothing even remotely close to needing to be shipped via anything other than a cardboard box.

Well, today I decided it was necessary to make another attempt at finding out when it is that these items should arrive. TWO weeks AGAIN,, and after receiving a busy signal for 25 minutes, I was eventually greeted by a (not so shockingly) curt,, unmotivated, and uneducated individual. Upset with how long this has already taken, having missed Earth day, and still not getting any semblance of an answer as to when I should be "expecting" my shipment, I immediately ask for a surpervisor. They put me on the phone with a woman named Liz, "the supervisor" "code #739". Funny thing is SHE WAS EVEN WORSE THEN THE OTHERS! This woman was flat out obnoxious, barely let me even ask a question, and is just as useless and careless about her job as my money is in the hands of what may seem to be a fraudulent company. I cant imagine that one can take people's money, not answer ANY of their inquiries (NONETHELESS as a supervisor), promise a product, and have no immediate plans to send them what the paid for A MONTH ago. It's honestly the most BOGUS thing I have ever heard. At this point this company has just become a joke to me and receiving my items is becoming more and more of a game. I sincerely feel bad for whoever owns this company and has worked SO hard as to build it up to be so large, only to have it torn down by incompetent employees. This company definitely needs to be looked into to see what's really going on. No legitimate company would ever treat customers as I have been treated on numerous basis'. Its very unfortunate, but I hope BBB will be able to do something to make sure this doesnt continue or others are able to learn of other options or even what they are Truely in-store for. Much respect and gratitude.

This company is a complete SCAM. Stay away from them

1. When you call their number on the website its either BUSY or gets directed to a Credit Union.

2. When you check the status of your order they dont give you any information except.. "please allow additional time for shipping"

We ordered back on March 21 2010. They say wait 1-2 weeks for order processing. Ok, no problem. I check in little after week 2 they said its still processing and will ship based on availability. So basically if your product isn't available you need to wait. I follow up everycouple days since then, order still never shipped. They cant even tell you with your current order number. Last week I get a response saying its sitting in shipping and will ship anytime soon. This week I check in to be sure it shipped and was told " has not been shipped as they are being prepared and packed" please allow a few more weeks for shipping.

A few more weeks? WHAT.. No i want my money back. I dont want thier plants

Stay away from this company. They already charged my card and never can give you proper answers on your order

I am filing with state attorney general, better business bueraru. anywhere else we should file? i think we all should file class action suit!

I emphasize with you . .

I haven't ordered directly from Burgess, but have placed about $300 in orders from three of their companies: Dutch Gardens, Honeycreek Nursery, and Royal Dutch.

I've been given the run around and no one can give me even an approximate date as to when my orders placed in early January '10 will be shipped. I'll never deal with Burgess nor any of it's subsidiaries again.

RE: Order #3316****

I ordered plants in mid May received them in mid June. NONE arrived alive.

Customer Service said to wait that it takes time. 1-1/2 months later STILL NO LIFE. Now Customer Service says we waited too long to get a refund - That they will give a voucher for future purchases. Frankly I don't want their product!!!

I want a FULL REFUND!!! Stay away from Burgess Plant & Seed Co.

I have ordered the purple smoke trees from them and they are probably 8-10 feet tall now and doing well in the South. I must admit they have a dreadful customer service dept, and are not helpful, but annoyed that you called them .