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Burgess Seed And Plant Company
Reviews and Complaints
Reviews Chart
$28.7K
CLAIMED LOSSES
436
TOTAL REVIEWS
35.4K
PAGE VIEWS
Burgess Seed
My wife & I ordered seeds, trees, bulbs & rose bushes. I planted 4 each of about 7 types of seeds in one of the green house boxs you find at Home Depot and none of them came up. I repeated the process in another box and none of them came up. All of the trees are doing well but after planting her roses and waiting for them to flower she found they were not what she ordered. I sent them an email explaing my seeds did not germinate and they told me to send them the label from the package they came in. Naturally I did not save the package. My wife has the bag her plants came in and will be contacting them this week. Unless they replace her plants we will not be buying from them again.
ID
Location
Dahlonega, Georgia
Product
Burgess Seed And Plant Company Plant
THESE PEOPLE ARE CROOKS.... I ORDERED SOME PLANTS FROM THEM- AFTER SEVERAL MONTHS HAD PASSED I RECEIVED AN EMPTY ENVELOPE WITH SOME FREE PACKETS OF SEEDS AND NOTHING MORE-- I CONTACTED THEM AND WAS TOLD TO SEND EVERYTHING BACK INCLUDING THE ORIGINAL PACKAGING(WHICH IN...
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3 comments
PissedConsumer1158985
#1158985
I have not had a bad delivery yet.
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ID
Location
Los Angeles, California
Product
Burgess Seed And Plant Company Plant
No longer a Burgess Customer!
We are proud to inform you that we have spent over $500.00 on nursery items this Spring and none of it was purchased through Burgess. Last year we spent money with you and when our order came it was mangled in shipment and all of the stock was worthless. We called and were informed that you always sent your plants in garbage type bags with no box to protect them. Your representative was out-of-line and not in the spirit of good customer service. Since we did not like your response and you wasted of year of our time and growing season, we decided to never order from Burgess again. You did not offer us a refund or replacement. You should have sent a complete replacement order as good customer service with the proper packaging to insure the arrival in an excellent condition. We of course, do not recommend your company to any of our friends, as it should be. We do not want anyone we know to share our bad experience. You have our permission to add this to your list of customer comments about your lack of service! Peg and Vern Wienke
1 comment
ID
Location
Wilburton, Oklahoma
Refused to refund money
They didn't tell me they couldn't accomodate my request to ship middle of September or before, and they had my e-mail address on the order so I canceled the order on Oct. 1, asking for a refund of my money, as we were leaving the area for the winter. We left the area on Oct. 2, when we arrived here there was a message waiting for me (Oct. 5) that they couldn't find an order for me and to please verify that the check had cleared my bank, etc. I got a copy of the check from my bank and sent them a copy of my order On Oct. 11, I received a message from them the order had now been shipped. I responded why?, I canceled the order and there is no one there to receive it. And besides, I don't want them forwarded to me here, I have no garden here. I again asked for my money back. Again they said I had to send the plants back to get a refund. I responded I haven't received any plants to send back. This went on until Nov. 11, plants had been forwarded to my husband, not to me. The address where the original order had been shipped, had returned the plants to Burgess, along with our forwarding address, and Burgess then proceeded to forward them to my husband, instead of me. All I want is my money back, and they refuse to refund the money, and I refuse to pay to ship the plants back. ($8.23) I told them I would if they would re-imburse me for the shipping. The unopened package is sitting here on my desk. The plants must be dead by now. I really get irritated with Customercare (or whatever it is called) because no one ever signs their name and you never know if you are dealing with the same person or 10 different people. They actually got the plants back from the Post Office, but instead of refunding my money,as I requested, they chose to forward the order to my new address, which I had asked them not to. I can't imagine how they stay in business when they operate in this manner. The customer be damned!!!
1 comment
ID
Location
Washington, District Of Columbia
Product
Burgess Seed And Plant Company Plant
Sent bad product and did not make good
Burgess Seed company : i ordered from burgess seed and received bulbs for plants that were nothing but paper that the bulb had rotted out of. i received roots for flowers that were dry and not healthy. i contacted them by their request through mail USPS and never received any bulb product that even was worth planting nothing but paper, and they refuse now because they say the warranty has expired. well when you get nothing but ***, and *** won't grow, then you spent many $$ for nothing. Don't buy from these people. i went through the reshipment of product 3 different times and each time i got ***. they will not talk to me, they will not even send me a letter saying i am denied anything just no communication at all. they are not gardner friendly or even people friendly and surely don't care if they have my business or not.
6 comments
ID
Location
Londonderry, New Hampshire
Product
Burgess Seed And Plant Company Plant
Burgess Seed and Plant Company provides terrible customer service
I ordered several types of plants from Royal Dutch, a division of Burgess. They took forever to arrive. When they did arrive in late spring, several of the bulbs (Arum Italicum and Dahlia) were rotten looking. In addition, they had shorted me 1 Hosta. I planted everything. I had also ordered Canna, Arum Italicum, Hosta and Dahlias. None of the Cannas came up, half of the Hostas came up, none of the Arum Italicum came up and only half of the Dahlias came up. I emailed them with details of the issue in early June. They emailed me back and told me I had to write them a letter and enclose a copy of the shipping label, which I did. I had enclosed a hard copy of the email. About two weeks later I received a reply from them asking me to tell them how many plants had not survived. My copy of the email stated that but I rewrote a letter showing each order item and how many had not made it. Several times, I emailed them, including copies of past email and a scanned copy of the order. They claim that they cannot open attachments in email and each time emailed me back asking for more information. They obviously don't have much of a modern order tracking system, because when I called them, they said they can't open up orders and look at them. In mid-August (two months after my complaint) I finally got a package from them. When I opened it, the replacement Canna bulbs were rotten and mushy as were the Arum Italicum. Several of the Hosta roots were moldy. I took photos and called them. The guy that answered was rude and said I would have to send them another letter explaining what happened. When I asked him what I was going to do with the replacement bulbs this late in the season, he said to plant them in pots. The replacement Hostas I will plant as they can be left in the ground but the other bulbs that are not rotten, will hardly have come up before I have to dig them out. I can only say that these folks are very unreliable so buyer beware. I am done with them.
1 comment
ID
Location
Newark, New Jersey
Product
Burgess Seed And Plant Company Plant
NO SHIPMENT YET
Ordered $30.00 worth of merchandise on may 11 2010. Credit card charged may 15, 2010. I was told shipment would be shipped within 14 days of charging credit card, to date as of june 1, 2010 we received nothing.I see many more complaints. Looks like a shady company to purchase from. My first and last order with them. Jackson and perkins are great.I feel the better business company should be made aware of this company. As of today I am contacting credit card company to see if I can get them to aid me in this situation. Last but not least do not order from Burgess Seed Co.
ID
Location
Monroe, Georgia
I should had read the review first
Burgess plants and seed are the worst. If your plants/trees are not DOA or broken they aren't in with the rest of your order. customer service seems to be non-existence. I'm still trying to get my plants from last year, no luck now their e-mail won't work and the phone is busy. never again, but lesson learned "you get what you pay for. I won't let this get me down I'm still going to have a pretty garden I just have ti spend more money on the same items. If anyone want to know a excellent company try cottage farms direct. I have had plant replaced 2 years later because i didn't like how they were growing. no problem, no sending back labels just call and they replace no questions asked. that's a life time guarantee.
ID
Location
Brooklyn, New York
Burgess Seed not shipping my order
I have been waiting for my order from Burgess Seed to arrive.Payment was sent on 3-25-2010. Having hard time communicating with company.Delivery promises that order should be here by now. Our state heats up very fast in the spring and the plants should be in the ground. I stated special instructions on order to ship promptly. If we do not receive the order in the next couple days we will contact better business bureau in Bloomington , Ill with complaint. I ordered several years ago from Burgess and was not thrilled with the plants at that time. Should have known better?
ID
Location
Somerset, Kentucky
Product
Burgess Seed And Plant Company Plant
Where's my plants
I will never buy anything from Burgess again. Since last year spring I'm still trying to get items that were left out of my order. I gave them another try and ordered more plants very *** of me. I didn't receive anything. I was told it was shipped a month ago and thats it. Customer service does not seem to exsist at this company, and this foolishness about the original label need to be presented to get replacements, but they have my label from last year. everthing else have died and don't dare call customer service for advice on planting or growing. never again.
1 comment
ID
Location
Brooklyn, New York
Burgess Seed And Plant Company: Didn't receive product
We brought $170 of bulbs and seed and they cashed the check on 02-08-2010 and didn't received the product as of march 22 2010. Do we wait a little bit longer or what. Can you help us solve this problem. Because we don't know what to do. we try online and could not get online, can not find a phone no. What can we do? can you help us. please contact us by e-mail at psalms118v8@***.com we do not have no place else to turn please help us, we need help. we do not want to get ripped off.
10 comments
ID
Location
Columbia, South Carolina
Burgess Seed & Plant Company won't honor guarantee
Burgess Seed & Plant Company will not replace plants that did not survive per their warrenty. I have followed company directions re returning original package label, yet company denies that I properly submitted claim. I am unable to reach anyone by phone to resolve this issue. The only phone line publicized is for order taking only. They are a very devious and unresponsive company to consumer needs. I have written company many times stating my case and they respond by mail rejecting my submission yet I cannot reach anyone by phone to discuss this matter. One plant never arrived and three plants died yet I cannot receive satisfaction.
1 comment
ID
Location
Clarkston, Michigan
Product
Burgess Seed And Plant Company Plant
Burgess Plants are a scam
Do not be fooled by their prices like we were. We just finished counting which of our plants from Burgess are still living. Despite following all the directions, and having all plants from other seed co's survive - we have 4 trees barely limping along out of an order totaling almost $400 from last year. As the previous reviewer said, money aside - the time and effort wasted cannot be replaced. All of the berry bushes, vegetables, flowers and grasses are dead as well. It is horrible that this company is getting away with all of this. I can only imagine how many other folks are out there regretting their purchases from Burgess.
ID
Location
Waterloo, Illinois
Product
Burgess Seed And Plant Company Plant
Wasted time
i use to be employed with burgess seed and plant company. I worked in the call center, let me tell you this, they are horrible with customer service and once they have your money your in for a ride. Not a very good one at that. They don't pay the shipping department what they should. So therefore when your packages are being sent out, they handle them extremely ruff. I will give you some of the most important information you wil ever read... DON'T waste your time, money or effort, trying to order from them. I have seen their company from the inside, and it is just as bad as what people say and think.
3 comments
ID
Location
Forest Park, Illinois
Product
Burgess Seed And Plant Company Plant
Burgess Seed and Plant Co.
This is a very bad company. They have 9 other similar ones, in their "family". If i had been able to read all of the negative comments about this company, i would NEVER have ordered from them. i spent nearly $300 on dead plants, but that's not the worst thing. That, is all the hard work and time I spent trying to get them to grow. I followed their directions, completely. Not only did they look bad, but they smelled like ammonia. They were moldy and broken up and the roots were indistinguishable from the stems! Tell everyone you know, and be sure to check out Dave's garden website for the sister companies, so you don't order from them, either!
2 comments
ID
Location
Poway, California
Product
Burgess Seed And Plant Company Plant
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I had order issues with damaged roots on some plants, but they always made it right. The packaging they use is common by all the catalog nurseries I have used.
I would try customer service again. You may just reached a ***.
Always get names of people you spoke with. The next customer service rep may do their job right and report your complaint of the previous rep.