They didn't tell me they couldn't accomodate my request to ship middle of September or before, and they had my e-mail address on the order so I canceled the order on Oct. 1, asking for a refund of my money, as we were leaving the area for the winter. We left the area on Oct. 2, when we arrived here there was a message waiting for me (Oct. 5) that they couldn't find an order for me and to please verify that the check had cleared my bank, etc. I got a copy of the check from my bank and sent them a copy of my order On Oct. 11, I received a message from them the order had now been shipped. I responded why?, I canceled the order and there is no one there to receive it. And besides, I don't want them forwarded to me here, I have no garden here. I again asked for my money back. Again they said I had to send the plants back to get a refund. I responded I haven't received any plants to send back. This went on until Nov. 11, plants had been forwarded to my husband, not to me. The address where the original order had been shipped, had returned the plants to Burgess, along with our forwarding address, and Burgess then proceeded to forward them to my husband, instead of me. All I want is my money back, and they refuse to refund the money, and I refuse to pay to ship the plants back. ($8.23) I told them I would if they would re-imburse me for the shipping. The unopened package is sitting here on my desk. The plants must be dead by now. I really get irritated with Customercare (or whatever it is called) because no one ever signs their name and you never know if you are dealing with the same person or 10 different people. They actually got the plants back from the Post Office, but instead of refunding my money,as I requested, they chose to forward the order to my new address, which I had asked them not to. I can't imagine how they stay in business when they operate in this manner. The customer be damned!!!