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No issues here

I have ordered from Burgess for the last few years, both seeds and seedlings. I have never had any problems or issues. Yes, the seedlings arrived looking like sticks. They were dormant. I soaked them in water, per the instructions, planted, fed and they grew and thrived. I have ordered several different vegetable plants (tomatoes - several varieties, pomegranates, potatoes, beans) and never had an issue. My mother in law even started ordering from them after seeing my plants thrive. I just wanted to leave my experience because I see tons of negative reviews on several sites, and I wanted to note that I have always had positive experiences with the company. Happy Gardening!
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1 comment
#999381

All the negative reviews were posted by people who weren't afraid to identify themselves. The only good review is posted by anonymous.

I find that interesting. A Burgess employee perhaps?

ID
#614751 Review #614751 is a subjective opinion of poster.
Location
Poquoson, Virginia
Product
Burgess Seed And Plant Company Plant
Reason of review
Good quality

Burgess

I've got to say that these reviews are out of control, I have purchased for years shrubs, bulbs, flowers,etc. At Burgess. One year I ordered the privy fence, well yes they looked dead, I put all 100 of them in a pail of water about a week later it started to bloom. Why don't you folks read directions? You know, the ones that come with every order. It seems that our society in the United States is one of demanding, cruel, and spoiled! The moment something goes wrong the calls start, then the threats. I have been in retail for over 26 years and you know when I will go out of the way to help you, its when your kind and respectful. The moment someone gets nasty I would shutdown, and it ruined the rest of the day. So please, the customer service department didn't plant this stuff!BE KIND! It goes a long way. Plus I believe nice people live longer.
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ID
#609199 Review #609199 is a subjective opinion of poster.
Location
Trumbull, Connecticut
Product
Burgess Seed And Plant Company Plant
Reason of review
Good quality

Ordering seeds

I wanted to order a pkg of tomato seeds. It was 3 dollars per pack. I noticed shipping was 9 dollars for a very small pack of seeds, so I called them. Some *** said no problem, send us a check for the amount of the seeds and delete the seeds. I will drop them in an envelope and ship them to you. Well, today I got my check back and no seeds. They want 9 dollars for shipping. What a *** company. Ill never order again from them. I called them back and was talked to like a dog. They said that I was trying to change the company policies and that was not going to happen
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ID
#599360 Review #599360 is a subjective opinion of poster.
Location
Winchester, Kentucky
Cons
  • Lied to
  • Bad to do business with
Reason of review
Problem with delivery
About 4 yrs ago I ordered an almond tree. I must have put it in the right spot because it grew to about 10-12 feet in that time. In 2014 it blossomed for the first time. I was soooo happy. As the fruit ripened I soon realized that I did not have an almond tree, but a...
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1 comment
#999383

Check out Burgess on Yelp. One of the reviewers listed all their associated companies.

ID
#584656 Review #584656 is a subjective opinion of poster.
Location
Agawam, Massachusetts
Product
Burgess Seed And Plant Company Tree
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Full refund
I am a long time gardener with many years experience in dealing with plant catalogs and growing plants in a very large flower garden. I have ordered plants from catalogs over the years and never had such a bad experience as with Royal Dutch Gardens a subsidiary of...
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4 comments
#1490418

I had a similar problem. never received part of order and another was DOA.After about 15 emails I did receive a 60% refund.

now my next adventure is trying to get a refund or replacement of the DOA items.Not a company to do business. Better choice is your local nursey .

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ID
#582234 Review #582234 is a subjective opinion of poster.
Location
Gilmer, Texas
Product
Burgess Seed And Plant Company Plant
Reason of review
Bad quality
Loss
$59
Preferred solution
Full refund

Horrible company do not deal with them!

They send what they call dormant plants and ask you to give the plants 6 weeks to show life, however there refund policy is only 14 days from the date you receive your plants. That should tell you something right there.. They did replace 5 dead plants with 5 more dead plant, so now I have lost my money as they will not work with me. I feel I was cheated out of my money... My advise buy your plants in a pot from a local farm store or nursery or even walmart. (at least you will get something for your money) Good luck from Whitesville, Kentucky
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ID
#574754 Review #574754 is a subjective opinion of poster.
Location
Henderson, Kentucky
Product
Burgess Seed And Plant Company Plant
Cons
  • Recieving dead plants
Reason of review
Bad quality
Loss
$60
Preferred solution
Let the company propose a solution

RECEIVED DEAD TWIGS

I ordered 48 Canadian Hemlocks, paid extra to get the more mature plants. They arrived in the spring of 2013, a few had some green needles but most were bare twigs only about 6-8" tall instead of 1-2' as advertised. i also was told to wait 6 months. well the remaining needles fell off all the plants and they did not grow, they did give me credit so i placed an order of different types of plants. when that order arrived, 2 red maples that were dead, raspberry and blackberry bushes were dead, also hostas and lavendar. the strawberry plants seemed to be hearty. so about one month ago i again wrote a letter and sent my packaging slip as requested. i have not had a response. i will never order from them again.
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1 comment
#942256

yeah *** burgess

ID
#543197 Review #543197 is a subjective opinion of poster.
Location
Albany, New York
Product
Burgess Seed And Plant Company Plant
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Let the company propose a solution
I placed two orders exceeding a few hundred dollars. They sent me dead twigs. For instance any fruit tree was only a couple inches tall and they claimed it was a 2 year stock. If these trees were alive they would grow inches in a month. Upon requesting a refund or...
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ID
#535461 Review #535461 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Product
Burgess Seed And Plant Company Tree
Reason of review
Poor customer service
Loss
$280
Preferred solution
Full refund

Dead and moldy berry canes

I ordered $65 worth of berry bushes, strawberries and seeds from Burgess Seed Co. I received dead berry canes, some with white mold. Their directions stated that the moldy roots just be trimmed and that the plants would look dead even if they weren't and to WAIT 6 WEEKS. The wait 6 weeks was stated everywhere! So I did. Nothing grew. And while they did respond to my complaint email in a timely fashion, they will not do anything to help. I've had trouble with their seeds and I only have 3 live strawberries out of 25 to show for it. Total scam of a company.
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ID
#530345 Review #530345 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Reason of review
Damaged or defective
Loss
$65
Preferred solution
Full refund

Burgess Seed And Plant Company Plant Review

Called several times. Never recieved my trees. They are now fighting my chargeback. Talking $638. I did not receive the trees!!!
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ID
#527353 Review #527353 is a subjective opinion of poster.
Location
Tampa, Florida
Product
Burgess Seed And Plant Company Plant

Apple and pear trees have underdeloped fruit

I call Burgess about my dwarf pear trees being thirty foot tall and bearing fruit that resembles Bradford pears and my dwarf apple trees bears fruit that look like Crabapples. After a 23 minute conversation with Mari @ 309-662-****, I was informed that something in the local environment caused my pear trees to become giants and the small fruit on the pear and apple trees was too an environment issue causing the fruit to under develop. Bottom line-my problem was that I had an environment issue and nothing was a result of Burgess trees even after I was told two years ago to send my original invoice and adjustments would be made. I sent the original invoice which they contend was never received although they were able to identify me when I gave my zip and last name.
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1 comment
#1024277

They have scammed us as well. About half the stuff they sent us died, we were able to get some replacements but most of those were not worth a *** The only two trees that did well were the pears.

They have been the ground several years now and look good, but guess what they are fruiting with! pea size friuts like you would get on an ornamental I am pretty sure the labels on these were false. I have not contacted the company and won't waste my time after reading some of these comments.

I will however take time to write to the Attorney General. Maybe if they enough complaints they might do something about these crooks.

Dan SE Kansas

ID
#523044 Review #523044 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$240

Worst service ever,completely dead tiny twigs,no warranty

This company is horrible, their merchandise is very tiny and dead and finally they will not honor any guarantee that they state. Do not waste your money and time with these crooks. Two years now I have been scammed. So don't go thru this buy plants, flowers, seeds but not from this Burgess Seed and Plant co. The plants that they claim to be 2 years old are as large as a small toothpick. When plants arrive dead they tell you to wait months that they are not dead just "dormant" but by then they state that there is no warranty for replacement or refund.
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1 comment
#857311

What the last complaint sated it true. It's happen to me last year.

No wonder it was cheats to order the plant R the same as Summer cor. They sent U a stick for a roses n the plant R either dead of so small it never did grown.money wasted.

ID
#521706 Review #521706 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Product
Burgess Seed And Plant Company Plant
Loss
$160
Of the 17 trees, 1 5n1 apple, 1 peach and 1 5297 apple died which were replaced with *** apple trees. Of the 6 dwarf pears all turned into Bradford pear trees. The remaining 5 dwarf peach trees turned in 25 foot giants although 4 of them bear fruit. Of the 17 trees...
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ID
#521478 Review #521478 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Tree
Loss
$225

Burgess Seed And Plant Company Plant Review

I still have not received all of my flowers. Part of what I received is not what I ordered. I have been trying to get a response for about 4 months now. I have contacted state level BBB and C of C to file complaints of Fraudulent Business Practices. Burgess takes your money and sends what they want. With a 50% growth rate. They can pick and choose who they reply to.
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ID
#518993 Review #518993 is a subjective opinion of poster.
Location
Mankato, Minnesota
Product
Burgess Seed And Plant Company Plant

Never produced fruit

Purchased two dwarf fruit trees and planted them June 2010. One fruit cocktail and one multi apple. They have grown, just never produced even one piece of fruit. Catalog says 2 to 3 years for fruit. It has been 4 years. Total waste of money. Contacted them twice to see if they had any information available and have not received even an acknowledgment. Well past the one year for me to return the trees, even though I do have the original shipping label. Not the first time I have received products that were poor quality, but it will be the last.
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ID
#515500 Review #515500 is a subjective opinion of poster.
Product
Burgess Seed And Plant Company Plant
Loss
$40