1.4
  • Bad to do business with2 votes
  • Recieved dead plants1 votes
  • Lied to1 votes
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  • 1 day ago
  • Other
  • Milton, Florida
  • Bare Root And Dormant Plants
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Ordered some plants ( $147.00 ) in late March. After 3 weeks contacted customer service to inquire about how long before I would receive my plants, they were rude,& said they couldn't help. Asked to cancel order, plants kept coming, they wouldn't cancel order, the plants that have arrived ( I have received 3 out of 17 items ordered) are in VERY poor condition, half dead. Emails to their... Read more

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  • Apr 20
  • Landscaping and Gardening
  • Carlisle, Pennsylvania
  • Fruit Trees
  • 20
  • REVIEW RATING 4/5

Ordered early January, for a dozen fruit bushes ... now it's April 20th, and still no fruit bushes, which should have been planted by now. Extremely inaccessible, and poor, customer service. Excuses, excuses. Ordered early January, for a dozen fruit bushes ... now it's April 20th, and still no fruit bushes, which should have been planted by now. Extremely inaccessible, and poor, customer... Read more

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  • Apr 15
  • Landscaping and Gardening
  • Conover, North Carolina
  • Plants
  • 22
  • REVIEW RATING 3/5

Item Number 6216 Pecan trees 6 each. This item was advertised as being 1 to 3 foot trees. None of them met the minimum height. Item Number 6201 Butterfly Bush 4 each. These items are referred to as a bush; they were at best 6 inches tall and as small in diameter as spaghetti and far below implied advertised quality. Read Bud tree did not even start to grow after planting. Customer Service is... Read more

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  • Apr 13
  • Landscaping and Gardening
  • Grosse Pointe Park, Michigan
  • Plants
  • 33
  • REVIEW RATING 3/5

Some years ago I received dead plants and immediately returned them. They were sent back to me with the note that I should try 45 days to grow first. I sent back after 45 days and they were returned with a note saying I should have returned them within 15 days. Another time I received plants 1/2 that were rotted and stinking mush. I returned immediately and never received a refund. I stopped 1/2... Read more

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  • Mar 29
  • Landscaping and Gardening
  • Poquoson, Virginia
  • Positive Experience
  • 77
  • REVIEW RATING 3/5

I have ordered from Burgess for the last few years, both seeds and seedlings. I have never had any problems or issues. Yes, the seedlings arrived looking like sticks. They were dormant. I soaked them in water, per the instructions, planted, fed and they grew and thrived. I have ordered several different vegetable plants (tomatoes - several varieties, pomegranates, potatoes, beans) and never... Read more

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  • Mar 16
  • Landscaping and Gardening
  • Trumbull, Connecticut
  • Positive Experience
  • 83
  • REVIEW RATING 4/5

I've got to say that these reviews are out of control, I have purchased for years shrubs, bulbs, flowers,etc. At Burgess. One year I ordered the privy fence, well yes they looked dead, I put all 100 of them in a pail of water about a week later it started to bloom. Why don't you folks read directions? You know, the ones that come with every order. It seems that our society in the United States... Read more

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  • Feb 23
  • Landscaping and Gardening
  • Winchester, Kentucky
  • Tomato Seeds
  • 126
  • REVIEW RATING 3/5

I wanted to order a pkg of tomato seeds. It was 3 dollars per pack. I noticed shipping was 9 dollars for a very small pack of seeds, so I called them. Some *** said no problem, send us a check for the amount of the seeds and delete the seeds. I will drop them in an envelope and ship them to you. Well, today I got my check back and no seeds. They want 9 dollars for shipping. What a *** company.... Read more

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  • Jan 20
  • Landscaping and Gardening
  • Agawam, Massachusetts
  • Almond Tree
  • 238
  • REVIEW RATING 4/5

About 4 yrs ago I ordered an almond tree. I must have put it in the right spot because it grew to about 10-12 feet in that time. In 2014 it blossomed for the first time. I was soooo happy. As the fruit ripened I soon realized that I did not have an almond tree, but a peach tree. Customer service said they couldn't refund my money because the plant was more than a year old. I said I couldn't... Read more

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  • Jan 14
  • Landscaping and Gardening
  • Gilmer, Texas
  • Plants
  • 1
  • 1
  • 241
  • REVIEW RATING 5/5

I am a long time gardener with many years experience in dealing with plant catalogs and growing plants in a very large flower garden. I have ordered plants from catalogs over the years and never had such a bad experience as with Royal Dutch Gardens a subsidiary of Burgess. The plants from the Spring 2014 catalog appeared to be DOA (and in fact many were as I discovered later) and much of my... Read more

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  • Dec 26, 2014
  • Landscaping and Gardening
  • Henderson, Kentucky
  • Plants
  • 141
  • REVIEW RATING 4/5

They send what they call dormant plants and ask you to give the plants 6 weeks to show life, however there refund policy is only 14 days from the date you receive your plants. That should tell you something right there.. They did replace 5 dead plants with 5 more dead plant, so now I have lost my money as they will not work with me. I feel I was cheated out of my money... My advise buy your... Read more

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