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  • Jan 20
  • Landscaping and Gardening
  • Agawam, Massachusetts
  • Almond Tree
  • 35
  • REVIEW RATING 4/5

About 4 yrs ago I ordered an almond tree. I must have put it in the right spot because it grew to about 10-12 feet in that time. In 2014 it blossomed for the first time. I was soooo happy. As the fruit ripened I soon realized that I did not have an almond tree, but a peach tree. Customer service said they couldn't refund my money because the plant was more than a year old. I said I couldn't... Read more

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  • Jan 14
  • Landscaping and Gardening
  • Gilmer, Texas
  • Plants
  • 35
  • REVIEW RATING 4/5

I am a long time gardener with many years experience in dealing with plant catalogs and growing plants in a very large flower garden. I have ordered plants from catalogs over the years and never had such a bad experience as with Royal Dutch Gardens a subsidiary of Burgess. The plants from the Spring 2014 catalog appeared to be DOA (and in fact many were as I discovered later) and much of my... Read more

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  • Dec 26, 2014
  • Landscaping and Gardening
  • Henderson, Kentucky
  • Plants
  • 74
  • REVIEW RATING 4/5

They send what they call dormant plants and ask you to give the plants 6 weeks to show life, however there refund policy is only 14 days from the date you receive your plants. That should tell you something right there.. They did replace 5 dead plants with 5 more dead plant, so now I have lost my money as they will not work with me. I feel I was cheated out of my money... My advise buy your... Read more

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  • Oct 06, 2014
  • Landscaping and Gardening
  • Albany, New York
  • Canadian Hemlocks
  • 83
  • REVIEW RATING 4/5

I ordered 48 Canadian Hemlocks, paid extra to get the more mature plants. They arrived in the spring of 2013, a few had some green needles but most were bare twigs only about 6-8" tall instead of 1-2' as advertised. i also was told to wait 6 months. well the remaining needles fell off all the plants and they did not grow, they did give me credit so i placed an order of different types of... Read more

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  • Sep 17, 2014
  • Landscaping and Gardening
  • Elizabeth, New Jersey
  • Dead Plants
  • 69
  • REVIEW RATING 4/5

I placed two orders exceeding a few hundred dollars. They sent me dead twigs. For instance any fruit tree was only a couple inches tall and they claimed it was a 2 year stock. If these trees were alive they would grow inches in a month. Upon requesting a refund or replacement they indicate that they will not ever refund anything but that they would try to replace, just to send the shipping... Read more

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  • Sep 05, 2014
  • Landscaping and Gardening
  • Berry Canes
  • 56
  • REVIEW RATING 3/5

I ordered $65 worth of berry bushes, strawberries and seeds from Burgess Seed Co. I received dead berry canes, some with white mold. Their directions stated that the moldy roots just be trimmed and that the plants would look dead even if they weren't and to WAIT 6 WEEKS. The wait 6 weeks was stated everywhere! So I did. Nothing grew. And while they did respond to my complaint email in a timely... Read more

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  • Aug 18, 2014
  • Landscaping and Gardening
  • Customer Care
  • 57
  • REVIEW RATING 3/5

I call Burgess about my dwarf pear trees being thirty foot tall and bearing fruit that resembles Bradford pears and my dwarf apple trees bears fruit that look like Crabapples. After a 23 minute conversation with Mari @ 309-662-7761, I was informed that something in the local environment caused my pear trees to become giants and the small fruit on the pear and apple trees was too an environment... Read more

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  • Aug 14, 2014
  • Landscaping and Gardening
  • Dead Plants
  • 1
  • 1
  • 44
  • REVIEW RATING 3/5

This company is horrible, their merchandise is very tiny and dead and finally they will not honor any guarantee that they state. Do not waste your money and time with these crooks. Two years now I have been scammed. So don't go thru this buy plants, flowers, seeds but not from this Burgess Seed and Plant co. The plants that they claim to be 2 years old are as large as a small toothpick. When... Read more

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  • Aug 13, 2014
  • Landscaping and Gardening
  • Dwarf Fruit Trees
  • 44
  • REVIEW RATING 3/5

Of the 17 trees, 1 5n1 apple, 1 peach and 1 5297 apple died which were replaced with *** apple trees. Of the 6 dwarf pears all turned into Bradford pear trees. The remaining 5 dwarf peach trees turned in 25 foot giants although 4 of them bear fruit. Of the 17 trees I purchased only one tree a DWF Gala apple turned out to be correctly represented which produced its first fruit (5 apples) this... Read more

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