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  • Customers like
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    • Bad to do business with5
    • Recieved dead plants3
    • Lousy attitude2

  • Jul 23
  • Landscaping and Gardening
  • New York, New York
  • 8
  • REVIEW RATING 4/5

Recieved my order. Several plants were shipped bare root system, as well as the tree I ordered. The tree was also snapped in half due to it being dry as a twig. Nothing in catalog about shipping bare root, very misleading. Customer service unhelpful, just send shipping label and get replacements. I dont want more dry sticks and crumbled up dry "root systems", I ordered PLANTS. I will never do... Read more

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  • Jul 19
  • Landscaping and Gardening
  • Burgess Seed And Plant Company Tree
  • 9
  • REVIEW RATING 4/5

More than 3/4 of my spindly twig "trees" arrived dead. I put them all in dirt immediately, watered and babied them every day, but most didn't grow, I asked for replacements to be wrapped in moist paper to prevent the trees from dying in the heat in transit from and I requested them to arrive after I returned from vacation. They said that wouldn't be a problem. When I returned home, there was... Read more

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  • Jul 08
  • Landscaping and Gardening
  • Simi Valley, California
  • Garden Plants
  • 13
  • REVIEW RATING 4/5

Lousy customer service, sent them emails & certified mail, received & signed. Still didn't get my replacement of plants I bought. After purchase, they got your money. When coming to refunds or replacement forget about it. Their customer service go downhill, bad attitude & they really suck for a nursery. Plants suppose to guarantee a year. That's a big lie. Already reported them to... Read more

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  • Jul 06
  • Landscaping and Gardening
  • Petersburg, Ohio
  • Hemlock Tree
  • 11
  • REVIEW RATING 4/5

I placed an order with Burgess last winter (2015), ordered seeds and some live plants. The "live" plants showed up early and looked awful. After potting the hemlock trees they died within a week. I planted the assorted six hibiscus outside, one is still alive at this point, but just barely. The seeds had very poor germination rates, and the peas and beans had little flavor. I asked for a refund... Read more

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  • Jul 01
  • Landscaping and Gardening
  • Freeport, New York
  • Burgess Seed And Plant Company Peony
  • 17
  • REVIEW RATING 3/5

I ordered several plants, followed instruction as to how to plant. Peony tree and butterfly bush never did sprout. When I contacted them they said that I needed to send invoice and copy of my charge on my credit card. Well who keeps the invoice or box and what company sends out a product without first being paid. Three back and forth e-mails no LUCK. Stark Brothers and Burpee no questions asked... Read more

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Received some plants that never grew. They don't send invoices with their items, so if you have problems you better keep the box. Called the company. The lady told me all I needed was my credit card receipt and they would honor it. Boy, was that a LIE! They rejected it. I'll never do business with them again and am requesting to be removed from their mailing list. Add comment

  • Jun 29
  • Products
  • New Castle, Delaware
  • Granny Smith Apple Tree
  • 11
  • REVIEW RATING 4/5

So I only purchased 2 apple trees from this company back in early March. Didn't get them til late May, after an email inquiring about my order like 4 days before. 2 dried up sticks attached to dried up roots in a sealed plastic bag. Thought to myself are you F'ing kidding me! Kinda envisioned receiving them like if you bought roses. Roots in dirt wrapped in a heavy plastic. Tops allowed to... Read more

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  • Jun 18
  • Products
  • Hyde Park, Utah
  • Black Tartarian Cherry
  • 15
  • REVIEW RATING 4/5

My almond tree from Burgess was a clingstone peach. My black tartarian cherry was a pie cherry, my pear tree is only ornamental and won't produce fruit like they said it would. I ordered more black tartarian cherry trees only to have them die on me each time. My fruit cocktail tree turned out to be a plum tree because all the starts fell off and the plum was the basic tree. Another neighbor... Read more

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  • Jun 13
  • Landscaping and Gardening
  • Port Chester, New York
  • Raspberry Plants
  • 16
  • REVIEW RATING 4/5

Ordered Raspberry plants as advertised on their catalog it took 8 weeks to be delivered after many calls and many excuses and explanations, when delivery arrived inside the package was nothing but dead -dried raspberry roots !!!!!. If Gardening is your hobby do not order from this company ...god forbid you live from gardening and you relay on company like this! What is interesting that may... Read more

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